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Samurai Appliance Repair Man's Blog



Some Pearls of Wisdom on the Maytag MAH2400AWW washer and on the Maytag Brand in General

maytag, monkey dung, washers
Our Brother in The Craft, nickfixit, who has logged hundreds of thousands of hours in hand-to-appliance combat in his distinguished career as a Professional Appliantologist, offers his unique and practical perspective on the Maytag MAH2400AWW washer on the once-venerable Maytag brand in general. Ignore his wisdom at your own peril:


Todays topic MAH2400AWW

As usual a Maytag, even though they didn't build it, they brought this piece of fucking junk into the US. All you got to do to make something a worthless pile of steaming monkey dung is slap the Maytag name on it. Even the Whirlpool built Maytags suck big time, the Maytag badge is a curse apon the land.

I quess it's just asumed, by the "engineers", that an apartment sized front load washer would never have the dryer stacked on top and be shoved into a closet next to a water heater. And there isn't any way a coin could ever get into the pump. So I figure it was a great idea to have no front access panel or filter or coin trap. An even better idea was to put the pump as far from the rear access panel as possible. And kudos to the fucking shit head who made the pump mount screws go up through the base, that was a nice touch. The crowning achievement is the muderous sharp edges on every metal edge.

After suffering a two hour process to remove a quarter, I have this wish for everone involved with this machine being in my homeland..

"I want to bash you in the 'nads a 1000 times with an aluminum baseball bat until you cough up you own skull"

Bastards


To learn more about your washing machine or to order parts, click here.


Source: A Mini Rant


Appliance Service Call Customer Relations Advice for Professional Appliantologists

service calls
Our eloquent and lyrical Brother in the Craft, DurhamAppliance, offers some sage pearls of wisdom for us Professional Appliantologists when dealing with a customer who has negative (and often strong) opinions about appliance brands:


Respecting others opinion is professionalism at its best. Sometimes not challenging a customer's negative opinion about your favorite machine neither reflects your enjoyment of what you do nor your expertise in doing it. When you take a customers disparaging comment to heart, you risk losing your objectivity.

Customers, after battling a machine for a length of time, can also developed heartfelt feelings. I, for one, am not a washer-customer social worker nor appliance relationship counselor. Others may elect to be such. I will, however, repair their machine and educate them about it. If the customer still feels his machine is a piece of crap, so be it. I'm not a believer in the maxim "a customer is always right" , but I do subscribe to a principle found in How to Win Friends and Influence People, one of the best books on sales techniques ever written. That principle suggests when dealing with people, many times it's best not to be right...even when you are.



Source: Finished with KitchenAid


Converting Kenmore refrigerator model number to LG equivalent for Tech Info

Posted by Samurai Appliance Repair Man, in General Appliance Repair Wisdom 02 December 2012 · 1,830 views
LG, Kenmore, model number
As almost everyone with a pulse knows, Kenmore appliances aren't made by a manufacturing company called, "Kenmore." There ain't no Kenmore factory in Malaysia or anywhere else. The only thing Kenmore makes is money.

Kenmore appliances are all made by other, well-known manufacturers under contract for Kenmore. This can present a problem getting tech info, like service bulletins and manuals, for independent appliance techs. Since the technical documentation is written by the original manufacturer, you need to be able to convert the Kenmore model number into it's original manufacturer equivalent.

I recently ran into this with an LG-made Kenmore refrigerator. Chief richseattle56 explains the arcane and mysterious method for converting LG-made Kenmore appliance model numbers into their LG equivalent for purposes of finding tech info on the unit:

Here is a simple way to get LG made Kenmore Service Manuals and tech support. The LG number for the tech information is in the Kenmore model number. It is the five numbers after the first three, for instance, if the model number is 795.75202401, on the LG tech Assist site, click on Tech Publications chose Refrigerator and enter in the search box 75202 and click on search the different manuals will show up. This will give you the exact manual.



Source: Converting Kenmore refrigerator model number to LG equivalent


Appliantology Newsletter: Special Weapons and Tactics in Appliance Repair

appliantology, newsletter
Appliantology Newsletter
Special Weapons and Tactics in Appliance Repair
October 19, 2012
Presents
Special Weapons and Tactics in Appliance Repair
All Master Appliantologists acquire advanced repair katas during their years of hand-to-machine combat with malfunctioning appliances. Examples of how some of these Special Weapons and Tactics are used in appliance repair include:


- diagnosing elusive or subtle problems


- gaining insight into the condition of a component and assessing its likelihood of future or imminent failure


- testing specialized components to see whether they're good or bad


- facilitating or implementing a particular repair


In this special issue of Appliantology, I'll reveal some of my personal, favorite SWATs that I use on some service calls which can also be useful for amateur appliantologists working on their own appliances.


The Hand-Held Steamer
Good for all kinds of household tasks such as cleaning and disinfecting, the mighty hand-held steamer is indispensable for some appliance repairs. For example, defrosting a frosted-up evaporator coil or clearing a clogged condensate drain in a refrigerator. In fact, since I've been using my steamer, I can't imagine doing these types of repairs without it! It's makes quick work of these messy jobs.


Take a look at the icy mess in the freezer in this video; this repair would have taken over two hours without a steamer but, with the steamer, I did this entire repair in less than an hour!



You can buy the very same steamer I used in the video at Amazon for $15 less than what I paid for it! http://amzn.to/OPggAo


Refrigerator Temperature Data Logger
Sometimes I run into situations where I need a way to log temperature data inside a refrigerator for at least 24 hours to get a clear picture of what's going on inside that box. A couple of examples are:


1. Customer complains of warm temperatures in the beer compartment of her Maytag side-by-side refrigerator but says that the freezer compartment is fine (and we know how accurate customer temperature measurements are... NOT!). You arrive and measure the freezer temperature using your infrared temperature gun and get readings that vary from +5F to +12F. Marginal temperatures for a freezer but was that because it was just coming out of a defrost or off-cycle? Was the door recently opened just before you got there? You don't know, and all you have is the one data point: the measurement you just made. Wouldn't it help your diagnosis if you could put a data logger inside the freezer for a day or so and then look at a graph of the actual temperature measurements inside that freezer over time?


2. Customer complains that the freezer temperature in her GE built-in refrigerator fluctuates over time from 5F to 10F to 20F and then back to hard freeze. You maybe even verified this yourself (if you spent enough time there to do this). But how much time in a typical service call day do you have to babysit freezer temperatures? And you still wouldn't be able to gather enough temperature-time data points to discern whether or not there's a pattern to the fluctuations which could then be correlated to some other process in the refrigerator (defrost cycles, compressor cycles, etc.). Even seeing that there is no pattern, that the fluctuations are random, is also helpful because it could indicate something as simple as the door not being closed all the way (hinge adjustment issue?).


In cases like these, you just gotta be able to look at the temperature inside the compartment over an extended period of time. Enter the Supco LT2 LOGiT Dual Channel Temperature Data Logger. Here's a video of me showing you how to set up and use the data logger:



Here's the link where you can buy the Supco LT2 data logger at Amazon: http://amzn.to/WLMe2t


and you'll need this software kit to get the data to your Windows PC, also available at Amazon: http://amzn.to/S3bmhb


Special Meter Technique for Testing a Microwave Oven High Voltage Rectifier
You probably know how to use a multimeter to make simple electrical measurements, like voltage and resistance. (If not, then see this page at my blog for a simple tutorial on using a multimeter: http://fixitnow.com/wp/2004/12/18/appliance-repair-revelation-making-basic-electrical-measurements/ ) But sometimes, you have to do a voltage test in an unusual way to check whether a component is good or bad. A common example of this is testing the high voltage rectifier (also called a diode) in a microwave oven. This is an inexpensive, common-fail part that will stop the microwave from heating if it breaks.


For most rectifiers, you test 'em by simply measuring the resistance and then switching the leads and checking it again-- should read open (high resistance) in one direction and closed (low resistance) in the other. But microwave high voltage rectifiers are a special case because their internal resistance is so high that you'll just read open in both directions and you can't tell whether it's good or bad that way. So, to test them, you have to actually do a voltage test using a 9 volt battery. This esoteric kata is fully revealed in this video:



The Mega-Ohm Meter (or "Megger")
One of the common failures with a refrigerator compressor is that the varnish insulation on the motor windings starts to break down and then begins leaking current to ground. If the current leakage is large enough, you can deduce that this is happening by measuring compressor current draw-- an abnormally high reading combined with the compressor running hotter than normal are sure signs that the insulation on the compressor motor windings is breaking down and the compressor is not long for this world.


Or you could directly test the compressor motor windings using an instrument called a mega-ohm meter, or "megger," to directly test the integrity of the winding insulation. I use an inexpensive megger that cost less than $100 (back when I bought it a million years ago-- it's not much more than that now). This video shows using a megger to check the compressor motor:



You can buy the updated version of the Supco megger that I used in the video at Amazon: http://amzn.to/R8LDGd


The Clamp-On Amp Meter
Measuring current flow through a circuit or component is a powerful troubleshooting tool to have in your appliance repair SWAT bag.


For example, on a Bosch dishwasher that's not heating, a quick current measurement a few minutes into the cycle will tell you whether or not current is flowing through the heater. If not, yet the control board is supplying 120 volts to the heater circuit, then you know the problem lies in the heating circuit itself because something in that circuit (heater, NTC, etc.) is open, stopping current flow.


Other times, the only way you can tell whether or not a part is bad is by measuring the current flow throughout that part. For example, the ignitor in a gas oven glows but the bake burner never fires up: is it a bad gas valve? Bad ignitor? Flip a coin and guess? No need to guess if you can make a simple current measurement. (Note that an ignitor can glow and still be bad-- in fact, this is the most common case.) This video shows you how:



I prefer Fluke meters and I own two Fluke amp meters. Here's the Amazon link to the one shown in the video, the Fluke T5, which is well under $100: http://amzn.to/Rd5pPh


And I also own the Fluke 322 which is a little more expensive (still under $100) but also more versatile: http://amzn.to/RIsQPf


And Hey!...
You can find whatever appliance part you need through the parts search box at Appliantology.org:



No harm in buying and trying with our 365-day, no-hassle return policy, even on electrical parts that were installed! And now shipping to Canada, too!


I frequently make videos when I'm on service calls and upload them to YouTube. Keep up with my latest uploads by subscribing to my YouTube channel: http://www.youtube.com/samurairepairman


Reading this online and want your own, personal copy of Appliantology delivered to your inbox in a discreet brown wrapper? Subscribe here: http://newsletter.appliantology.org/
Samurai Appliance Repair Man, www.Appliantology.org



How to Make a Resettable Fuse Tester for Testing Microwave Ovens

Posted by Samurai Appliance Repair Man, in General Appliance Repair Wisdom, Microwave Oven 29 September 2012 · 1,748 views
microwave, oven, fuse
Academy Fellow CTG51 graces us with another of his clever appliance repair gizmos...

A handy item if you test a lot of microwave ovens ( or other fuse eating items )... Make a resettable fuse tester...................
Posted Image
and with easy to find parts
Posted Image
......Makes a good ( safety ) jumper in case you jumped the WRONG wires.... :woot:



Source: do not waste fuses.....






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