Tech Tip on GE SxS Refrigerators: Cold Freezer but Warm Fresh Food Compartment
Just want to share a little tip on the GE 2001 and newer SXS refrigerators. Some of you I'm sure have seen this, but if you haven't, when you see this problem you will remember this post and it can turn a frustrating, time consuming and expensive call into a 5 min call that will make you look pretty smart. I had a callback today for a sxs that another one of our techs was out on yesterday. The complaint was warm fridge and freezer was ok. The other tech had written down that the damper was stuck and he manually freed it up. I called bs when I saw that diagnosis and planned on treating it like I was 1st on the call. When I get there and walk towards the fridge I notice the fridge door is uneven with the freezer, which always bothers me and I usually adjust them for the customer on GE's without bringing it up to them because it is so easy to do. That is all the other tech would have had to do. The refrigerator light wasn't shutting off because the door was dropped down too far to hit and close the switch. When this happens the motherboard recognizes this and shuts the damper down, I assume it thinks the door is open and wants to keep the warm air out of the freezer so the evaporator doesn't frost up. This time the plastic cam broke, the door dropped just enough to keep the switch from being acuated and the damper shut down. I had a good idea what was up when I saw the uneven doors. I opened the fridge door, pushed in the switch and heard the damper start to open. That was the problem. I gave the hinge a few turns and I looked pretty smart to the customer this time, but only because the 1st time I ran into this I spent about 45 min trying to figure out what was going on, including changing out the motherboard in the process, and all it needed was 5 min and a hinge adjustment. I hope this helps someone down the road.
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Source: GE 2001 and newer SXS warm fridge cold freezer