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• Master the Internet in 30 Minutes or Less!

By Samurai Appliance Repair Man

Wassmatta, Boopie-- got the Don't-know-my-ass-from-that-hole-called-the-Internet Blues? Well, unfurl thy brow and unbunch thy panties, my Internet-bungling friend for the Samurai shall shine the light of wisdom upon thee and make straight thy cyberpaths. And for FREE! Yes, my sweet-- the Internetology Course is our latest electronic offering to the Great Virtual Universe and we bequeath it unto all posterior unto the ages of ages. Amen.  [Read more about the Free Internetology course here]
• 142 views
• Appliantology is Your Key to Appliance Repair Service Call Success!

By Samurai Appliance Repair Man

• 1 comment
• 1,064 views
• Using an Oscilloscope to Understand 120 VAC Split-phase Household Power Supplies

By Samurai Appliance Repair Man

Household power supplies in North America use what's called a split-phase system. The transformer on the pole outside the house takes grid power and steps it down to 240 VAC from end to end on the secondary winding. The secondary winding has a center-tap in it which splits this 240 VAC into two 120 VAC voltages from either end to the center tap. This center tap is defined as Neutral and it is tied to Ground in the circuit breaker box inside the home. The two 120 VAC voltages are 180 degrees out of phase with each other and it is this very antiphase relationship that creates the voltage difference of 240 vac between L1 and L2.  There's a lot of disinformation and tech myths out there about 120/240 split-phase household power supplies. You may have even seen videos online claiming that the split phases are in-phase with each other. This is complete hogwash and I prove it to you in this video.  I show the proper phase relationship (180 degrees) between Line 1 to Neutral and Line 2 to Neutral right at the circuit breaker box using an oscilloscope. I challenge anyone to show differently and to clearly show how you're measuring.  Learn electricity, circuits, and troubleshooting from a proven master with verifiable credentials at the Master Samurai Tech Academy.
• 339 views
• Location, Location, Location

By Lorainfurniture

• 1 comment
• 192 views
• What's Your Sine? How Sine Waves are used on Oscilloscopes to Represent the Real World

By Samurai Appliance Repair Man

• 527 views

1. Samurai Appliance Repair Man's Blog

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Join the Samurai on this Samsung electric dryer service call and learn how to troubleshoot a no-heat complaint from the control board, without having to tear apart the whole dryer, by using the schematic and strategic electrical tests. Work smarter, not harder!

Learn how to troubleshoot appliances like a real technician at http://mastersamuraitech.com

Professional Appliantologist members here at Appliantology should watch my webinar recording on troubleshooting this same problem using live voltage tests for deeper understanding of troubleshooting techniques

2. QualityMike

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Just a reminder, don't trust your pocket knife's lock open function. I got complaisant and learned the hard way. I knew better but just got carried away scraping at something thinking I'd be done in a few seconds. Well I was, but because the knife folded on my finger and not because I was finished. Sharp serrated mf'r too.

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Hello, my infidel friends. Today, I would like to share with you a sad tale which illustrates the cultural distinction between the low-brow Arab people and the much more refined Pashtun and Tajik tribes of Afghanistan:

Quote

Customs officers at the Hamad International Airport, in the Qatari capital, have arrested a Yemeni man attempting to smuggle more than 12 kilograms (27 lbs) of sliced bacon hidden in his anal cavity.

53-year old Abd al Rahman Shamoun, was spotted by a specially trained police dog, looking for drugs or pork meat on passengers and in their luggage.

He appeared visibly nervous and sweaty, so the customs took him in a separate office for a more thorough search and investigation.

The search revealed 4 larges condoms hidden in his anal cavity, each containing more than 3 kilograms of bacon.

The full story is published here.

You see, here in Afghanistan we do not have such problems as discussed in the above article, for we consume the "bacon" of male yak. Since it is made not from pigs, our "bacon" is halal, that is, it is permitted under the Sharia laws of Allah, the Merciful and Compassionate, who irritates the bowels of the wicked.

This article is but one of many examples of Arab dull-wittedness. Had Abd al Rahman Shamoun known about the enlightened Afghani yak "bacon" delicacy, he would not have needed to smuggle the unclean pig flesh in his even more unclean rectum.

It is true that my sand-slinging Arabian brethren have a rather difficult time telling the two flesh meats apart since they have no yaks in Arab countries. But penis of yak is an ancient delicacy among the the Pashtun and Tajik peoples of Afghanistan.

Although harvesting the "bacon" of male yaks leaves them neutered and impotent, the smoky, salty delicacy is a cherished part of our tribal bonding rituals.

I would like to point out the squirreling away of items in one’s rectum is an age-old technique of my people to hide our possessions, few they may be, from the many infidel invaders who have troubled our country in the past. It is part of the standard education of all boys here in genteel Afghanistan. Yes, I remember being a young boy and the extreme discomfort whenever I sat down.

This man in the news article was–how do you say in Ameedica–an amateur. While I was in the elite Appliance Repair Corps of the feared Mujahideen warriors, I once carried my entire tool bag in my rectum for 50 miles past military checkpoints just to repair one, smelly washing machine. I have never been structurally the same since that day though. We shall see what happens to the man in this article, for my keffiyeh-wearing cousins are known to overreact.

Allahu Akbar!

Moostafa

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Just got done sitting through an 8 hour course on the NEC.  This course goes towards my continuing education hours needed to maintain my electrician certificate for appliance repair (07D Washington State Specialty Electrician).  Most of the class doesn't pertain to our trade, but I was able to pick up a few gems.

The National Electric Code (NEC) is the code used by jurisdictions to determine if your electrical supply is up to code, which releases a new edition every 3 years.

Section 210.8 is where it talks about Ground Fault Circuit Interrupter (GFCI) requirements.  With the edition of NEC 2014, 210.8 (A) reads: All 125-volt, single-phase, 15- and 20-ampere receptacles installed in the locations specificed in 210.8(A)(1) through (10) shall have GFCI protection for personnel.

Newly added to the the NEC 2014: 208.10(A)(10) Laundry Areas.  That's right.  All laundry areas in new built or remodeled homes will include GFCI to all 120 volt receptacles.

Another new add on for the 2014 NEC:  210.8(D) Kitchen Dishwasher Branch Circuit.  GFCI protection shall be provided for outlets that supply dishwashers installed in dwelling unit locations.

One comment mentioned by the instructor at my class today.  "Every year that I teach the class, the NEC adds more locations that GFCIs are required."
Which was followed by a comment from him.  The Code Panel is talking about adding GFCI to 240Volt outlets to the list of required circuit.  If this is so, the GFCI reset would  most likely be on the circuit breaker, because GFCI breakers are becoming more and more common.

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Warranty:

Do whatever you want with this one, but think about this:  I can go buy a new washer with a 1 year warranty for \$400.   Why would I pay \$200 for a 20 year old washer with a 30 day warranty? My recommendation is a minimum of 90 days, with a maximum of 1 year.  I currently sell all of my pre-owned appliances with a 6 month warranty.  I also have a "refurbished appliance" section which is the same exact merchandise, tested in the same manner as my pre owned stuff, just they are always 100% complete, and typically less than 10 years old.  I give a 1 year warranty with those products.

"1 year warranty!? are you crazy?! You are going to put yourself outta business!!"

Ive heard that shit so many times, I literally laugh all the way to the bank.  Adding more warranty is the only way you can add VALUE to your merchandise without adding dollars.  A dryer with a 30 day warranty is \$100, 6 month warranty is about 175, "refurbished, with 1 year, now you can compare to new, and ask \$250+.  So what if you got to go out there once and put a \$6 thermal fuse in.  That extra \$150 you made off of the same unit just paid you for your service call.  All those extra \$150's will cover that occasional \$200 control board you get stung with.

The bottom line is this: You should be fixing, and expecting these units to last your customers a minimum of 3- 5 years, so whats the problem?

Your warranty should be basically unconditional. You can put a clause for flooding, roach infestation, commercial use, but you can't tell your customer that their warranty is void because you suspect a power surge, or because you think they are over loading/ over using it. That sounds shady, and there is no real way you can prove it.  After you pull the sock out of the pump, tell the customer " this time ill cover it under the warranty, but if it happens again Ill have to charge you".  The customer will understand, and be grateful.  Same thing goes with a thermal fuse.  Tell the customer the vent is clogged.  Fix the unit, leave the vent disconnected and tell them not to use it until they get the vent cleaned.  You never want to give the customer the impression that you are trying to weasel your way out of your warranty.  As far as I'm concerned, the hard/ expensive part is driving to the customers house and diagnosing the problem.  You would really lose your customer over a 5 dollar thermal fuse?  A 3 dollar coupling? Fix the shit and move on with your life.

I require the customer to keep a copy of their receipt.  I TELL THEM WHEN THEY BUY THE APPLIANCE that they need to keep the receipt for the warranty.  This does give you an out, if they lost their receipt.  Occasionally you will get a real ass-twat, and you can say " Ma'am, you need to find a copy of your receipt, and as soon as you find it, give me a call and ill come right out.".   This is not really something you should be doing, as you will lose this person as a customer, and they will talk bad about you and your company as long as they can remember.  I can honestly say I pull this card maybe once every other year.

You don't need to verify the warranty before you go out.  Simply ask them: What does the date say on your receipt?  If they say they bought it X months ago, they are likely telling you the truth.  In my experience , about 95% of the people who call for warranty work are completely honest about it. Reciept or no receipt, fix the unit, make the customer happy.

Remember that date you wrote on the back of the appliance? This is how I know how honest people are.  Now you know roughly when they bought it, if its reasonably within your warranty, receipt or no receipt, fix the unit and move on.  You will earn that customers business for life, and that is worth a hell of a lot more than that \$3 coupler.  Even if its a few months out of the warranty. If the part is in your car, fix the customer's machine.  Its not fair that you sold someone a machine for a few hundred dollars and it only lasted 8 months.  I understand that legally you don't have to do shit, but morally speaking, you should do it.  That customer will be your customer forever, and their kids too. They will also tell all their friends/ neighbors about you.  They will become your best spokesperson for your store.

You will find that most of your warranty work is going to be a result of misuse, neglect, improper installation, or other issues with the house that would prevent the appliance from working properly.  About 70% of my service calls are tripped breakers, reverse polarity, rotted floors under the front load washer, you get the picture. You have to SHOW the customer the problem, and offer to come back after the problem is solved.  They will never call you back.   About 20% is stuff that I missed at my shop, and the other 10% is legitimate failures.   My usual Defect rate on all of my appliances is about 10%.  Thats 10 in every 100 appliances that I sell.  Lately I have been really slacking, so my defect rate jumped to 20%.  That works out to about 5 calls per week.  It doesn't seem like much, but they never come in that consistent.  Its more like 1 month with no warranty calls, and then the weather gets warm and you have 30 in 1 week.

Replacements:

Inevitable part of business.  Sometimes that Atlantis trans will agispin, the fridge compressor poops out.  Alway replace the unit with a BETTER unit than what you sold them, Even if only by a little.  The customer will be pleasantly surprised, cementing your relationship with them.  Further, replacements become priority.  Making the customer wait 1 week for their replacement washer will only succeed in pissing them off, and this has no benefit to you.  Replace it quickly, apologize, and forget about it.

Returns.

If a customer buys a machine cash and carry, and returns it for whatever reason the same day, take it back.   I have an " all sales are final" policy, but sometimes its better to just avoid the conflict.  This applies a bit more for when people put deposits on stuff, or when they buy something and haven't taken possession of it yet.  Just give them their money back.  After they take possession for more than 24 hrs, the warranty applies.

Asshole customer from hell that keeps breaking every appliance you send them:

You will get one of these people once a year, for sure.  After the second replacement, the only way out for you is to pick up ALL of your merchandise, and give the customer a FULL refund, including delivery.   Im convinced that some people are cursed, and are destined to never have working appliances.  You don't have to be in a relationship with them.  Some people are so ignorant with the use of their units you wonder how they survive in life.  Give them their money back and never do business with them again.  You walk a way the good guy, they can't say anything bad about you because you did the right thing.

In conclusion, Warranty/ replacement/ refunds should not be looked at as terrible.  Look at it as an opportunity to prove to your customer how reputable of a business you are running.  Some of my best customers are the customers that I sold defective appliances to.  When you do the right thing, your customer will see it, and appreciate it.  You can go home and sleep well at night knowing that you haven't screwed anyone over.   There are a lot of hack, hillbilly appliance dealers.  They will always be able to sell an appliance cheaper than you.  When the warranty calls come in , thats when they run away and you get your time to shine.

-Eugene Pallas

Lorain Furniture and Appliance

3. DurhamAppliance's Blog

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We all want to grow our companies,  but finding and keeping qualified techs or just finding anyone that posseses even the slightest work ethic is a difficult,  near impossible task.  This song laments this sad state of affairs but also is a tribute to the recent passing of one of the greats.

Scroll down,  start the video,  scroll back up and sing along!

Whirlpool Drain (or if Prince was an Appliantologist looking for good help)

Maybe you never meant to cause me any sorrow
Maybe you never meant to cause me any pain
I only wanted to one time see you working
I only wanted to see you
working on a Whirlpool Drain

Whirlpool Drain, Whirlpool Drain
Whirlpool Drain, Whirlpool Drain
Whirlpool Drain, Whirlpool Drain
I only wanted to see you
Steaming up a Whirlpool Drain

I never wanted to be a hard-assed employer
But neither could I be some kind of friend
Now please go away,  go work for another
For your employment with me has to end

Whirlpool Drain, Whirlpool Drain
Whirlpool Drain, Whirlpool Drain
Whirlpool Drain, Whirlpool Drain
I only wanted to see you
Underneath a Whirlpool Drain

Dude, I know, I know
I know  appliances are changing
It's time we all reach out
to learn something new, that means you too

You say you want me to teach you
But you can't seem to concentrate your mind
So I think you better pack it
Since you can't even Ptrap a Whirlpool Drain

Whirlpool Drain, Whirlpool Drain
Whirlpool Drain, Whirlpool Drain
Service Owners, if you know what I'm singing about up here

Whirlpool Drain, Whirlpool Drain
I only want to have one
Only want to see one
Working on a Whirlpool Drain

This song debuting on AppLYRICology  Best of Durham Music Vol 1

4. applianceman97's Blog

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Well ladies and gents. Sorry I have been MIA for a while. Life has been crazy with service calls and my new technician. Also had our first baby (technician in training) . It's been an amazing experience. I am loving every second of it. It has been tough through all the changes which is why i have been absent from here for a bit. But i'm BACK! I hope the Samurai and Durham have been holding the fort down and not letting you guys get away with too much! hahaha.

5. acfixerdude's Blog

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It was during the first break of day in the middle of a heat wave when we first received the call. A villager had requested assistance with a situation he could no longer contain. He and his family had been attacked by a once well behaved friend taking residence inside their home. This well-behaved friend had turned into a villainous foe, terrorizing the family by destroying their stockpiles of sustenance when least expected, an action which severely disrupted the family’s daily routine. They called upon us to fend off this rebellious foe and to restore civility back into their home.

So with a brave heart I prepared for impending battle. With my heavy weapons strapped to my side and only experience to guide me, I journeyed to the residence in need. When I arrived I was greeted by the saddened man and his family, begging me to tame the beast that ailed them. As I stepped into the arena of battle a sinister smell caught me off guard. The smell of burning copper singed my nostrils as I made my way towards the beast’s lair. It seemed to be annoyed by my presence and howled in anger. A great battle emerged as the two newly made arch-enemies began their attacks. Though the beast was a respectable foe, I took swift, fearless action and it was quickly and easily defeated. I had tamed the beast back into a domesticated pet, doing only as it was originally intended to do.

In order to prevent such rebellion and travesty in the future, I trained the villager on how to properly discipline and care for the now domesticated beast. I left him with the knowledge and the proper tools to keep his family’s stockpiles of food from ever being destroyed again. The villager and his family were eternally grateful and he practically offered his oldest daughter’s hand in marriage as a token of appreciation. As I left his home victorious, I only hoped he’d pay heed to my instructions.

Was this some sort of animal you ask? I would only tend to describe it as an animal when misbehaving, but no, it was not. Everybody has one of these often friendly devices and the same thing can happen to you and your family if you fail to take notice and learn the necessary information that this young villager learned the hard way. In fact, there are many friendly devices in your home that require tender loving care every so often. If left unattended to for too long it is very possible that they will turn on you and the situation can get very ugly; even uglier than the story I just told you.

So what was it living in this nice family’s home that turned so villainous and destroyed all of their food? It was that which was originally supposed to keep their food safe from spoilage, insects and other hungry animals; their refrigerator. If you’re not careful, it may happen to you too.

--------------------------------------------------------------------------------

So, if your usually domesticated appliances start giving you a fuss and you happen to live in or near the village of Lubbock, TX - head no other place than to LBKappliance.com and summon the brave knight to bring your appliances back to order. If you're elsewhere, go to appliantology.org and The Alliance of Appliantology may be able to help you to kick swift appliance butt!

6. Smashycomman's Blog

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LONG AGO IN A DISTANT LAND..

The people were happy. They had not a care in the world. They thought their beloved appliances would always behave. They woke up in the morning to the quiet hum of refrigerators, keeping their daily meals nice and fresh. They used washers and dryers to clean clothes to pristine condition. They used the microwaves to heat their food quickly and efficiently. They thought the appliances would always be there for them, always making their lives easier.

.....They thought wrong.

Suddenly, one day, as if from nowhere, the appliances attacked!

The Washer began spewing water all over their beautiful laundry rooms:

The Dryer began spitting fire and smoke everywhere:

Microwaves took to the skies, shocking the citizens in horrible flocks:

Fridges stopped cooling the food, turning it into gookus, and then spewed noxious odors into everyone's faces:

"OH THE HUMANITY! IS THERE NO ONE TO SAVE US?! IS THERE NO ONE WITH THE SKILL TO STOP THESE EVIL MACHINES?!", the citizens cried!

Have no fear, good people! Your heroes are here!

Introducing....

The Alliance of Appliantology

"Fighting atrocious appliances with aptitude!"

This Troop of Techs scour the land, searching for any disobedient appliance, doing battle with them, and turning them back into the good machines they were made to be!

First up, we have the Appliance Technician himself, Walter:

Walter is a monkey. His weapon is a katana, mixed with a flashlight. Good for slashing and scaring off those appliance monsters who are afraid of the light.

Next is Weswayne, or just Wayne:

Wayne is a seahorse, wielding a screwdriver-shooting crossbow. Nothing wrong with a ranged weapon!

Here's Scottthewolf, or more appropriately, Scott the Lion:

Scott is smartly using meter leads, one of a tech's most powerful tools, he's using them as axes, but I guess that gets the job done!

Here's some guy named Smashycomman, or just Smashy if you're confused on what a "comman" is:

He uses a giant screwdriver as a warhammer. There's a better use for that, kid!

Don't forget about DanInKansas, or maybe just Dan:

Dan is a beaver, who uses a shield and spear with pliers on the end. Stick 'em with the pokey end!

Last, but certainly not least, is our very own DurhamAppliance, who's gonna go by the very serious name of Durham:

Durham is the highest-ranking member of the group so far. Yes, he's a pink unicorn, but don't let that make you think he won't smack yer teeth out with his mages' staff.

Our citizens are saved! With their incredible knowledge of the inner-workings of these dastardly monsters, the Alliance of Appliantology takes them down one-by-one, turning them back into the hard-working and wonderful machines they should be. The citizens are very thankful! The day is saved!

Want to be in the Alliance? Here's one way:

Ok, so, I decided to do this after making a "What animal would you be?" thread on the 40-watt club sub-forum. What started as just a dumb question got me thinking about how fun it would be to actually draw these guys as these animals... then one thing lead to another and here we are. This took about 2 months or so. Having a kid makes it so you really don't have much time anymore! Anyway, hope you guys like it!

7. tpoindexter's Blog

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I was talking with another tech this morning about checking RPM. this brought up the subject of strobes. As we were

discussing strobes it occurred to me someone had probably created an app with RPM already. Shazaaam!!!

Here's a app that will allow you to test RPM on fans. You can also test motor rpm, if, you place a mark on the shaft.

https://itunes.apple.com/us/app/strobe-light-tachometer-to/id708094321?mt=8

To check fan speed just dial it in till the fan appears to be not moving at all. That'll give you your RPM.

Same with a motor if you mark the shaft. When the mark appears to no longer be moving you've got the RPM.

I'm not really sure if this is the correct use of this Blog thingy, but, bet I'll find out sure enough!! Yeeehaw!!!

Huh... I hope I wasn't the last person on earth to figure this out!

8. LI-NY Tech's Blog

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Miele produces the best dishwashers on the market today. They are high end machines...very quiet, they wash well and last many years beyond the life span of a lesser quality brand. However, like all machines they do break down. One of the most common failures to occur on a Miele dishwasher is the Water Proof System (WPS). That's that mysterious grey box under your sink. What is that thing?

The WPS is a dual water inlet valve. The redundancy ensures that if one valve fails to close the other will, greatly reducing the chance of flooding your kitchen. That brass part on the left attaches to the house plumbing, the box contains the two solenoids and the gray tube contains the water intake hose, the wiring and outer sleeve. When the electronic calls for water the solenoids open and the water flows through the intake hose and into the dishwasher.

The outer sleeve acts a protection against leaks. If the solenoids leak the water will flow along the outer sleeve and into the drip tray in the base of the dishwasher. When enough water accumulates the float switch will be activated and the water intake will stop. The drain pump will also be activated until the machine is unplugged or the water is no longer present in the drip tray.

The inlet to the WPS contains a filter and a restrictor. The filter stops large debris from entering the system and the restrictor ensures correct water pressure. The filters often get clogged and can be easily cleaned.

The Miele dishwasher service manual states:

The WaterProof System (WPS) consists of a number of interdependent safety features to provide protection against water leakage.

1. Protection against solenoid valve leakage: Each water intake is controlled by an inlet valve. If this valve cannot close properly due to some defect or blockage by a foreign object, a second inlet valve ensures that the water supply is shut off.

2. Protection against water intake hose leakage: If a leakage occurs, water flows along an outer hose sleeve surrounding the intake hose to the drip pan. Here a float switch then acts to switch off a microswitch which closes the inlet valves to cut off the water supply.

3. Protection against dishwasher overflow: If some defect has caused the water level in the appliance to rise so that it overflows into the drip pan, and the water quantity sensor has also failed, the float switch is activated. This switches off a microswitch which closes the inlet valves to cut off the water supply. At the same time the drain pump is activated.

4. Protection against drain pump failure or blocked drain path: In this case the water level in the appliance rises until it overflows into the drip pan where the float switch is activated. This switches off a microswitch which closes the inlet valves to cut off the water supply.

David

RD Appliance Service, Corp.

http://www.rdapplianceservice.com

9. Mrs. Samurai's Kitchen

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Here's a Thai-inspired chicken soup that is easy to make and bursting with flavor! It's healthy comfort food with an Asian twist.

Ingredients

• 2 tablespoons coconut oil, ghee, or butter
• 1 onion, chopped
• 1-2 pounds uncooked chicken breast, diced
• 1 inch piece of fresh ginger, peeled and chopped fine
• 4 cloves garlic, minced, divided
• 1 quart chicken broth (I use either homemade or a box of low sodium, no added MSG.)
• 1 can coconut milk (look for this in the Asian/Thai section of the grocery store. I prefer regular, not "lite".)
• 1 lime, juiced, divided
• ¼ tsp. red pepper flakes
• 4 scallions, chopped
• ½ bunch cilantro, chopped
• salt, to taste
• optional: Thai fish sauce, cooked rice

Directions

Heat a soup pot over medium high heat, then add the coconut oil. Saute the onions with a little salt for a few minutes, then add the chicken chunks with a little more salt. Cook, stirring frequently, until chicken is just cooked through. Add the ginger and half of the garlic towards the end of this.

Stir in the broth and bring to a boil, then stir in the coconut milk, half of the lime juice, and the red pepper flakes. Reduce the heat to low and simmer covered for at least 15 minutes (longer is fine, too).

Turn off the heat, and add salt to taste (depends on the amount in your chicken broth). Stir in the rest of the garlic, the scallions, and most of the cilantro (leave a little aside for topping individual bowls). Add the rest of the lime juice if desired. Cover and let sit off-heat for 5 to 10 minutes, then serve.

Great served over rice. Add a few drops of fish sauce to your serving to knock the flavor out of the park!

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[Yes, I did reset the breaker and checked the voltages. Here's the wiring diagram:

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