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Featured

Dishwasher Pain In The Hose

Posted by Patricio in Patricio's Blog, 16 December 2014 · 125 views
Drain Issues

Dishwashers can be a pain to diagnose correctly. A recent example is a Samsung DMT400 RHS that gave me a fit with the delicate blinking light corresponding to a drain problem. Used the fast tract for diagnostics.

Reset control board (Unplug/Replug unit), put into diagnostics & went thru cycles with drain cycle toward end of service mode. Unit drained but flow was weak, so I inspected disposal inlet & drain hose for blockage which was first problem to inspect on Fast Tract. No restrictions found, next on list was drain pump.

The ohms found on the pump were below specifications so I suspected pump was weak & shaft possibly seizing. Replaced pump, flow was improved, but the flow still seemed weak. Dishwasher worked for a few loads then shut down again with the delicate led blinking. Posted question what am I missing & got feed back of blocked drain hose and case sensor which is next on list of problems.

Replaced case sensor on this unit over a year ago for filling issue, did not think that it was the culprit although there was sediment building in the assembly.

I replaced the water sensing case assembly as a parts changer not knowing how much millivolts to check for at the board. Also rechecked drain hose & blew thru drain hose from case brake back thru pump & into tub. No restrictions felt there, could hear the tub water gurgling. Reinstalled machine & babysitted cycle (watching paint dry) completed wash cycle & drained with what I perceived as weak flow, but drain it did with no problem. Two days later another call for incomplete cycle. What is going on? Bad PCB board which was last thing in problem list.

Now I am really determined, set aside 3 hours to focus completely on the machine. One thing I did not do was check harness connections so that was in the battle plan. Arrived reset board, started normal cycle, pump did initial drain with very little water in sump, filled, & washed ((watching paint dry again but I viewed posts on Appliantology in the process).

Finally began drain cycle. With hose in bucket the flow was sputtering Knew for sure I had a blockage problem. I pulled main drain hose off took it outside & run high pressure garden hose water, passed with flying colors. Next I pulled hose from pump to case brake, applied water pressure & that is when the culprit was dislodged. What appeared to be a couple of small feet that are attached to some cutting boards.

Now apparent the intermittent problem was these feet caught in the bend of the drain hose that would pivot allowing water to flow at a reduced rate & then turn enough to plug the gap allowing very little flow thus causing the drain cycle to time out before completely emptying the sump.

Moral of this story if having a intermittent drainage problem that shuts down a dishwasher, Samsung in particular, eliminate all drain hoses as a possibility of blockage by putting high pressure(60+ psi) water thru them with an outside garden hose.


​Link to forum topic:
http://appliantology...r-dmt400rhsxaa/

Featured

A Unique Approach for Responding to Negative Yelp Reviews

Posted by Samurai Appliance Repair Man in Samurai Appliance Repair Man's Blog, 16 December 2014 · 843 views
Yelp

Recently, someone posted a bogus, malicious review about our appliance service business on Yelp. We had never worked for the reviewer nor had a service call that went anything like what he described. We think it may have been posted by a competitor. But this doesn't stop Yelp from posting it or allowing it to remain.

There are two ways to deal with such reviews on Yelp, both of which are focused on perception damage control and so are written with the potential customer in mind. But they are very different strategies:

1. The Serious Business Approach: This is a direct approach where you politely explain that, although you don't know who the reviewer is, that you would be happy to refund all his money if he contacts you with his real name. Then go on to showcase how your business works. This is the approach that 99.9% of service companies take.

2. The Surreal Approach: This strategy employs the principle of Judo where your opponent's own force is used against him. In the context of dealing with a fake review, the idea is to extend the reader's experience of reading a bogus review into the surreal and, in so doing, lampoon the bogus review. It's the proven technique of illustrating absurdity by being absurd. Again, this approach is not for a typical negative review by an actual customer. This is for over-the-top, fictional reviews by people who weren't even your customer.

And for most service companies, the first approach is probably the best strategy. However, if you have access to a creative writer (you can hire my son, Stephen), you can take the second approach.

Here's the reply we posted to our 1-star "review" on Yelp:

Why bother to tell a tale, William E., if you are going to leave out all the best parts? Come, gentle reader, let me tell you the rest of the story.

Things admittedly got off to a rough start when I walked into his house and stepped on his dog and dropped my toolbag on the cat. I then tried to diffuse the situation by paying a compliment to his grandfather, who tearfully explained that she was his wife. When Mr. E started to complain about all of this, I interrupted him by loudly imitating goat noises. I do this periodically to connect with my totem animal. It’s a spiritual thing.

Mr. E showed me to the oven and left to comfort his wife. I then felt the call from The Beyond and began to meditate. I was carried off to the seventh Heavenly Realm where Fixituru no Dotukami, the Great Samurai Repairman in the Sky, dwells. There, we drank sake and had our back hair braided by cherubs. I then started up the path of total appliantological nirvana, but was rudely brought back to earth by the voice of Mr. E asking what the *bleep* I was doing. This is why I appeared angry to him: never interrupt a man who is hallucinating vividly.

After skillfully applying duct tape to the oven and making a random guess at what the problem was, I went to pull up the repair cost on my tablet, when I realized I'd mistaken a piece of cardboard for my iPad. Again. Punching the cardboard with my fingers and making beeping noises, I made up a price on the spot using my keen, appliantological wit.

After he told me “no way,” I quickly hid the piece of paper Mr. E thought the part numbers were written on because I didn’t want him to see the sacred doodles of divination scrawled on it. They are not for the eyes of the uninitiated.

We here at The Appliance Guru are sorry that, as Mr. and Mrs. E stood in their doorway and watched me soar away on my magical, flying toilet, wishing one and all a merry Kwanza and sprinkling enchanted pixie dust across the land, they were not thrilled by my services. If it pleases Mr. E, I can return to his home to perform ritual suicide—perhaps the sight of my steaming entrails spilled on his kitchen floor will be enough to repair any ill-will.

We thank you for using our business. Have a nice day.


Here's the link to our Yelp page with the bogus review and our response: http://www.yelp.com/...ru-new-london-3

Featured

Whirlpool VMW Speed sensor intermittent failure

Posted by Applianceman97 in applianceman97's Blog, 04 December 2014 · 212 views
VMW, Whirlpool, WTW

Hi Boys and Girls,


So we all have seen the basket speed sensor fault on the VMW washer's right??? Well I had one with that fault code but i could not produce the problem at time of servicing the machine. All functions tested good. Tach verification mode passed. EVERYTHING checked good. Ran rinse and spin loads, seriously... the machine worked perfect!

Well long story short, got a call back the NEXT day. Complaint was no spin again. Got there and did all my testing and AGAIN everything checked good.

Then I had the customer load the machine with a load and ran a rinse and spin cycle. Guess what it ran FINE! It took 3 rinse and spin cycles until the fault showed up again. Sure enough it was the basket speed sensor fault. I quickly went to the tach verification mode and the test failed. Intermittent actuator (well optic sensor) failure.

So double and triple check your optic sensors folks. They can fail intermittently!!!



Source: Whirlpool VMW Speed sensor fault

Featured

Video Tip #1 : Oven door glass has continuity?

Posted by DurhamAppliance in DurhamAppliance's Blog, 28 November 2014 · 427 views

This is the first in a series of short video tips.

First up is a tip passed on to me from Applianceman97. It's info he recently acquired in a training class. Even with all the knowledge bro A97 has, he continues to train and attend classes. A superior tech who continues to up his game is an unstoppable force. We're lucky to have him share his knowledge on appliantology, even if he is still so young he has to ask permission to leave the porch.




Featured

Coconut Lime Chicken Soup

Posted by Mrs. Samurai in Mrs. Samurai's Kitchen, 10 November 2013 · 1,099 views

Here's a Thai-inspired chicken soup that is easy to make and bursting with flavor! It's healthy comfort food with an Asian twist.

Posted Image
Ingredients
  • 2 tablespoons coconut oil, ghee, or butter
  • 1 onion, chopped
  • 1-2 pounds uncooked chicken breast, diced
  • 1 inch piece of fresh ginger, peeled and chopped fine
  • 4 cloves garlic, minced, divided
  • 1 quart chicken broth (I use either homemade or a box of low sodium, no added MSG.)
  • 1 can coconut milk (look for this in the Asian/Thai section of the grocery store. I prefer regular, not "lite".)
  • 1 lime, juiced, divided
  • ¼ tsp. red pepper flakes
  • 4 scallions, chopped
  • ½ bunch cilantro, chopped
  • salt, to taste
  • optional: Thai fish sauce, cooked rice
Directions

Heat a soup pot over medium high heat, then add the coconut oil. Saute the onions with a little salt for a few minutes, then add the chicken chunks with a little more salt. Cook, stirring frequently, until chicken is just cooked through. Add the ginger and half of the garlic towards the end of this.

Stir in the broth and bring to a boil, then stir in the coconut milk, half of the lime juice, and the red pepper flakes. Reduce the heat to low and simmer covered for at least 15 minutes (longer is fine, too).

Turn off the heat, and add salt to taste (depends on the amount in your chicken broth). Stir in the rest of the garlic, the scallions, and most of the cilantro (leave a little aside for topping individual bowls). Add the rest of the lime juice if desired. Cover and let sit off-heat for 5 to 10 minutes, then serve.

Great served over rice. Add a few drops of fish sauce to your serving to knock the flavor out of the park!


From: Amana NED7200TW Dryer no heat, problem with cycling thermostat?

Posted by kdog in kdog's Blog, 16 March 2012 · 3,352 views

[Yes, I did reset the breaker and checked the voltages. Here's the wiring diagram:
Posted Image



Source: Amana NED7200TW Dryer no heat, problem with cycling thermostat?



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