Need appliance parts? Call 877-803-7957 now or use the parts search box:

Parts Search

Learn appliance repair at online the Master Samurai Tech Academy.  Learn more.  Earn more.

FAQs | Repair Videos | Academy | Newsletter | Podcast | Contact

Deano

Kenmore Elite Microhood

4 posts in this topic

I purchased a Kenmore Elite Microhood model#66561682101 Serial#TRM1914457 "Brand New" off of Ebay for about $175.  The unit arrived looking brand spankin new with protective plastic covers and everything.  We installed the unit and it worked perfectly for about 2 weeks until one day I noticed that the turntable was not working.  On the display it showed that the turntable had been turned off, so I turned it on, the display shows that it should be on, but nothing turning.  Terrified of electricity, I tried to test the voltage to the turntable motor which showed some minor power for about 5 seconds then nothing on a 15 second cycle.  I'm on my own here and I would like to fix this unit just so I dont have to mount another one.  A new motor is $10, a new microcomputer is $150.  Also I read about a capacitor that can shock you even if the unit is unplugged, is this true of most microwaves?  What would be an easy wat to check the motor for functionality? 

Please share the wisdom, master and help bring new life to the garbage that is Kenmore.

Share this post


Link to post
Share on other sites

Need appliance parts? Call 877-803-7957 now!

This shows to be made around 12/2001 and is made by Whirlpool.  There was a service pointer put out about the turntable not turning because the support wheels were too small and the turntable was jamming on the oven.  See if this could be happening. If not, will have to wait for someone who knows Microwave ovens.  And yes, there are parts in there that will knock you across the room with the unit unplugged.  You will not want to go into the guts of this errant MW.

Share this post


Link to post
Share on other sites

Thanks for the quick reply.  I have a few more questions for you.  How did you track the history of the unit?  Why is it a whirlpool and not Kenmore?  I can turn the motor with my hand but how can I hook it up to a power source to test it?  In your opinion, was I sold a defective microwave based on the service pointers?  Please let me know,  thanks.

Share this post


Link to post
Share on other sites

Sears makes nothing, everything is made for them and the Kenmore name is put on the stuff.  We can get no information on Kenmore branded products, however the 665. tells us this was made for Sears by Whirlpool. I remembered something about the turntable not turning in a servce pointer for a KitchenAid combo unit and went and read it but have no way of knowing if it pertains to your unit.  KitchenAid is a also a Whirlpool brand is Roper and Estate and others.  When I brought up your unit at Sears to see who made it,  the exploded view on the first page showed this card was made 12/2001 so this unit would have had to have been made before this could be put on the site. You might call Sears with your date of purchase and see if they will honor the warranty since it is a new unit for you, but do not know what there policy is if it is not bought from one of their stores or ordered from them. Your problem sounds more like it stems from the control panel tho than the table hanging on the unit sides.   Other than that I do not work on Microwaves so we will have to wait for one of the others that does to help you. But please do not do anything to this unit before calling Sears, since that might void any warranty they will give on this unit.  And these things can kill..:poison:

Share this post


Link to post
Share on other sites