How long have you been in the Appliance business?
Posted 13 June 2007 - 03:25 PM
Posted 13 November 2007 - 09:30 PM
What worked for my advantage, was the fact, that I was assigned the most distant area that company covered, give or take 70-80 miles each way. Working that far away I had nobody to ask to come down to a job with me and show me how certain things should be done. After few months of getting home at ~9-11pm I was capable to complete 8-10 jobs a day and make it home by 7pm and by years end my cell phone was on half the company's techs speed dial.
After 3 years of subcontracting with different companies, me and the owners of one of those companies started a business in Los Angeles (that where I actually lived most of my life). It did good for about 6 months, then went belly up. Another 9 months of subcontracting and I decided to move away and start a new company on my own. Within 18 months I've been in Houston, I started a company which deals with home and extended warranty companies only, finalized my divorse, trained 3 techs (who are now working with me as contractors), and managed to make my company a preffered service provider with 2 of the largest home warranty companies in the country.
That's about all.
PS Who knew that a guy who, even today, is unable to built anything, not even a simple bird house would actually develop an interest and become somewhat a professional in a trade which is at least 40% manual and very precise labor.
PPS Sorry for such a long read
Posted 22 November 2007 - 06:08 PM
they called and said app repair next term, puters in 3 years, decided i didnt wanna wash cars for 3 more years so learned my trade and now i'm 17 years into it started GE/whirlpool/sears warranty in a small town then came back to the big city and did the friggy warranty for many years
i'm now working for a new company(dealers found me here) and GEE.. they got the boss a friggy warranty contract not that i mind
i like the frigidaire line
new boss is good, new service vechile(station wagon) suxors ass! gotta work on that
but... good boss or not, i gotta stop making other ppl money and start thinking about making the money for myself and open my own buisness
for the record, i have friends that waited for that computer course, one pumps gas and the other does phone tech support for the cable company
i'll take my driving around drinking coffe and meeting new ppl every day over the desk job anyday
hope i've been helpfull, if you wish to buy Brnt beer kick here
feel free to prvt msg frigidaire questions my way
(i dont log in every day)
Posted 10 December 2007 - 04:14 PM
For the sole purpose of actually getting home to the family at a reasonable hour.
For Sears gave us too much work to do and not enough timeto do it in.
so guys would order parts just to get out of the house and down the road.
MUCH FUN for me to try and figure out when I was sent out to install these parts.
Then I became an appliance technician and left sears after 8 years?
1985 to 1992
bought a business in 1994 fixing large front loading commercial laundry machines
the thrill is gone I hardly fix them anymore took a part time job in a wharehouse
yet tonight I fixed a whirlpool electric dryer. Will It Ever End!?!?!?!?!?!?
Posted 19 December 2007 - 08:48 AM
If I was going to stay in the industry, I would honestly prefer doing repairs. When I was a teenager, I used to repair computers in my spare time. The troubleshooting skills I learned there have helped me frequently in diagnosing problems over the phone to ensure that our store's tech is fully prepared when he gets to somebody's home. If you can't fix most of the machines on the first trip, you can't make money.
I actually wouldn't mind starting up in an entry level tech position if I was to stay in the industry. If that wasn't going to happen, then I think I'd rather get out of the industry entirely. I've always been employed in retail. It's one of those things where you start out in it, and nobody wants to hire you for anything else. Even so, never have I met more demanding customers than in this business.
That, and I'm sick of trying to tell people not to buy Viking because it's crap. They ask my honest opinion, and I give it. Then they buy it, and they whine because it breaks. They need to realize that Viking is doing them no favors, and the fact of the matter is, the margin is too small to work with when someone who pays $5,000 expects perfection.
Bread and butter. Gotta sell the bread and butter.
So yeah... I'd rather do repairs. I can do most basic repairs on my own, and even when the repair itself is something I don't know how to do, I can typically diagnose the problem just from a basic understanding of how the machines work combined with the troubleshooting skills I learned when I was younger.
Anyone in Maine looking for a rookie appliance tech to shape and mold into a Master Appliantologist?
Posted 21 December 2007 - 02:42 PM
Mr. Appliance of Las Vegas/West Phoenix
Posted 12 March 2008 - 05:15 PM
Posted 18 March 2008 - 03:27 PM
Posted 02 April 2008 - 05:12 PM
Posted 31 August 2008 - 08:58 AM
I had ideas that he wanted nothing to do with...So headed to trade school (2) years hvac & (2) years building maintenance.
Ran my course with that and became an excellent service tech.
Worked for a local company for several years until greed came in to play (believe it or not I'm one of the honest ones. We're few and far, but we're out here). Found another little greedy devil to work for. Realized that there is still money to be made by being honest and headed out on my own.
Played with several ideas one of which I started a furniture moving and appliance repair biz with a buddy. (Wow did appliances come a long way since high school). But I loved the challenge, and being the risk taker I am, decided to go full force on my own.
Opened "TOPPS Appliance", and started putting the idea's [the ones my high school mentor so hated] to play. I utilized all my skills under a one roof system.
Funded from hard work and many, many sacrifices. I started off with an old 88 dodge [Dukey brown as my wife called her, of course she was my brown betty] worked my way up to a rust-bucket chevy g30. And am now a proud owner of a 98 chevy express [all sticker-ed up like].
All the while my family suffered!!! Is it worth it, was it worth it [according to my wife "we'll see"] He11 yes it was/is!!
I believe my honesty with my customers will pull me through, and hope to be the strong man standing after these hard times we're seeing [economy wise].
So.....I hope you all accept me here. I know I'm not the 100% dedicated appliance guy, but I love this trade! And still learning as I go, but as my grandfather use to say "The day you stop learning you're dead".
So I hope to be able to share some of my knowledge on this site, but will probably be soaking up more than actually producing!
Toledo's "TOPP" Choice
Posted 05 September 2008 - 01:22 PM
I work the "Customer Service" end of the equation, with a specialty in Product Information/Warranty & "Consumer Escalations".
In other words, I get to handle the REALLY ANGRY people.
You'd be amazed how many folks go out and buy an appliance but never bother to research their warranty beforehand.
Or how many folks call well after the unit is out of warranty to complain about a problem that has "been going on ever since I bought it".
"Well, Sir, I can only ask...if this has been going on since November of 2003, is there a reason you didn't call us while the unit was covered?"
Or how many people will call, explain and/or admit to something they did to their appliance is REALLY stupid, but still expect the manufacturer to pay for their mistakes.
So, I generally spend my time having to tell folks "As much as I would LOVE to replace your ceran top range, we would never have suggested you leave your clean laundry on top of the unit. We're sorry that you accidentally turned it on and caught your new terrycloth towels on fire, but that simply is NOT a warranty issue".
I LOVE MY JOB!! :goofball:
Posted 05 September 2008 - 01:30 PM
I may have talked to you in the past when I worked for Maytag Factory Service, I know I got some lemmon appliances exchanged for some of my customers in the past, so I may have talked to you at some point in time.
Posted 05 September 2008 - 01:58 PM
I'm constantly coaching my reps on how to read serial tags..we even have a specific tool for that.
Part of the reason they are telling this to the consumer is that we see an awful lot of older product being sold out there as "new", consumer states "just bought it", but the serial tag number puts it OOW.
Also, things such as cosmetic warranty or missing parts fall under a "courtesy" 30 day warranty, as not listed in the book. Unfortunately, we have to verify consumer did not buy an "as is" or floor model in order to honor this particular warranty.
You'd be amazed at how often I have a consumer call in who purchased a "scratch-n-dent" product, stating "My dealer told me that all I had to do was call, and that you'd send me out a free replacement door for my refrigerator."
We also get cases of installation error that aren't covered, consumer SWEARS it was installed by "professionals"...go out, installer didn't remove the knock-out plug when installing Dishwasher, water not turned back on after washer hoses connected, dryer venting looks like a drunken aluminum snake, etc.
I once had a case of a consumer who had a brand new washer & dryer delivered to his home & installed. His niece called Customer Service when the unit was about 6 months old demanding that the unit be replaced.
Her Uncle had been listening to a "scrape-scrape-scrape" noise coming from the dryer since its install. He asked her to take a look at it for him to see if she could figure out where the noise was coming from.
Turns out that the right rear corner of the machine was smashed beyond repair and rubbing up against the drum. The unit had been dropped off of the back of the delivery truck.
The delivery agent had had absolutely no qualms AT ALL about having the consumer "sign off" on these at delivery...the customer had been blind from birth.
Posted 29 September 2008 - 01:17 PM
Posted 29 September 2008 - 01:32 PM
As always thanks for all the help.
Posted 07 October 2008 - 09:47 AM
I fixed my first GE dryer when I was 12 and have never stopped working on appliances since then...its going on 17 years now...
Posted 09 October 2008 - 01:11 PM
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