start with the one that still leaves a bad taste in my mouth.... i had to go to court after a customer sued us cause their brand new gas oven burst into flames after i serviced it
how the story goes.... customer recieves new frigidaire gas range on a friday, calls dealer to say the burner caps,burner grates and manual are not there and cooktop is chipped, wants exchange. dealer removes caps and grates from floor model same day and couriers them over, dealer has a cooktop removed from floor stock and sends it to our shopto replace theirs, tells customer manual will be mailed out
we call customer to arrange top install, customer insists top must be changed the next day(saturday) or they want new sove and they want EXACT time we will be there
so boss agrees 9:30 am cause first call is easy to be on time for... i arive 9:30 on the nose, customer is boiling 2 large pots of water on stove when they know i will be there to change the stove top(nice eh)
change top and leave... next day we get a call from an insurance company, stove caught fire, we are to be sued for neglegence
cut to the chase, fire inspector says fire started from foam and paper in the oven, customer says i must have put the wrapping from replacement top in the oven. our reply... top was floor stock, was not wrapped.
tell customer to look inside oven for the chared remains of their manual, the missing caps and grates and the broil pan cause they are shipped inside the oven
and always look in the oven before you turn it on
and also dont try to blame others for your own stupidity
for a day i was actually worried i had done something wrong that had ruined someones home
but i am proud to say in 17 years i have only ruined one floor, and it was MINE... i dont usually bring a 24 of beer to customers houses to sit on while i install compressors
