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JuliaGaz

Kenmore Refrigerator Model #363.50232000

11 posts in this topic

I have a five year old side-by-side Kenmore Refrigerator, Model #363.50232000, Serial #01727486 that is slowly getting warmer and warmer despite me turning the settings colder and colder. 

Please send me some ideas on fixing this myself as we all know the Sears Repair Guy charges $60 just to show up AND he won't be here until July 16!

This happened to me with another fridge years ago and it ended up being irrepairable!!! 

Thanks in advance!

~Julia

 

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Need appliance parts? Call 877-803-7957 now!

Thanks for the model number, this tells us it is a G.E. Ref. with the Kenmore name on the front. If the freezer is cold but the food compartment is warm look to see if there is frost/ice on the back freezer panel after you remove the food blocking your view after you open the door.  This would indicate a defrost problem and the G.E. boxes have glass defrost heaters that break. If course it could be a different defrost system part failure also.   If the whold box is warming let us know and you will have to go down a different path to find the problem.  Also turning the controls up will just make the problem worse.  Make sure the condenser coil under the box is clean, as this could make the whole frig warm up.  Also make sure the fan motor in the freezer is running as this blows the cold air into the freezer and the food compartment.

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Hi!  Thanks for the reply. 

OK, I looked in the freezer and there IS frost/ice built up on the back panel.   The freezer does seem to be warming because my ice cream is very soggy and ice is "sweaty."  Therefore, I guess the entire box IS warming. 

Sears states that for five years from date of purchase they will "repair the sealed system (consisting of refrigeration, connecting tubing, and compressor), free of charge, if defective in material or workmanship."  Does this include my problem? 

What should I do now? 

THANKS for your help!

~Julia

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Good morning,

I checked the timer but nothing changed after your suggestions.  Therefore, I ordered the defrost heater/terminator kit using the link on your last reply.  I am assuming this is the correct kit for my refrigerator.  The only thing I can find on the schematic of my fridge close to this part is called a "Thermostat Def" part number WR50X0122.

Will you please just verify that I have ordered the correct part?

I appreciate your site and your advice!!

~Julia

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The point of the story in the link was to illustrate the convenience and wisdom of gutting the entire defrost system, not necessarily to point out he exact part for your refrigerator.  While the defrost heater kit that you ordered will work in your fridge, you'd have change the wire harness to eliminate the other heater. 

No biggie, here's whatcha do:

Order this defrost heater kit:

http://www.repairclinic.com/referral.asp?R=154&N=773802

This is the exact one for your fridge.  Also order the defrost timer:

http://www.repairclinic.com/referral.asp?R=154&N=2578

When the other defrost heater kit comes in that you ordered (RC p/n 1972), simply return it for a refund.  All done!

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Ahhhhh....see that is why you are the Exalted Grand Master and I, just a mere Grasshopper.

OK, I've ordered the two parts that you've linked below.  I shall return the other (wish I could cancel the order, but its too late for that!).

Thanks again for your help...once the parts arrive, I may be back for more wisdom...

~Julia

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In the meantime take your hair dryer and defrost all of the ice on the freezer coils and set your controls on mormal, so the box can cool for 2-3 days, and put everything back together.  When you get the parts you will have to defrost the coils again.

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Hi,

I need some clarification here...you want me to defrost the coils, turn the settings to normal, but keep the box plugged in.  Then, when the parts get here, defrost the coils again before installing the parts?  Can I just wait until the parts arrive before proceeding as I still get a little something out of the freezer?  And just one final clarification...do I have to defrost the coils before installing the new parts (remember, I am just a mere Grasshopper).

Thanks again!

~Julia

 

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Yes, you need to defrost the coils now so the box will cool properly till the parts get there, since you are causing your compressor to run all of the time, causing damage to the compressor.   And then you will need to defrost it again before you install the parts or the problem will not have been solved and you will be right back where you are now. There will be too much ice for the defrost system to remove, possibly.

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OK, I received my new parts, replaced them and see that the glass rod was indeed shot.  I am going to plug the box back in now after everything has been replaced and put back together.  I'll post back later how cold things are!  Can't wait to have ice again!

Thanks for the help along the way.

~Julia

 

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