Posted 25 February 2009 - 04:31 PM
Posted 26 February 2009 - 01:03 AM
Posted 02 March 2009 - 02:13 AM
I'm also sick of people who want the machines to be super quiet.
Posted 02 March 2009 - 01:46 PM
and nick , if I get one more call on " a loud vibration during high speed spin" i'm gonna shank somebody.... it's turning 1200 rpm a-hole, what did you expect?
of course, they love that 30 minute dry time...
Posted 14 March 2009 - 12:58 PM
Consumer calls complaining about how noisy new refrigerator is. Monkey Boy doesn't want to argue with the consumer that this is 'normal', and also doesn't want to bill consumer for "instructional call", wants to get paid by warranty, so he stuffs some sort of insulation into places it really doesn't belong.
Customer calls manufacturer because Monkey Boy "told me it can't be repaired, I want a new refrigerator!!"
"Well, the reason it can't be repaired is because it was never broken, ma'am, and no, we will not be sending service again for your 'noise' issue. Yes, the 20 year-old monster you used to have was quieter, but they really don't build 'em like the used to...you can thank the EPA for that."
Some people's kid, I tell ya....
Rant over. I feel sooo much better now....
Posted 31 March 2009 - 08:11 PM
Frigidaire wanted a second opinion, so they begged us to go out on the call.
I get there and the refrigerator is running and the noise level is normal and acceptable.
I wrote on my invoice that the noise level is normal and acceptable, BUT the customer thinks it should be quieter.
I told the customer that the problem is between Frigidaire and her, there is nothing that can be repaired on this unit and do not expect Frigidaire to give you a new refrigerator, because they won't.
Posted 23 March 2010 - 12:35 PM
Posted 23 March 2010 - 08:04 PM
Posted 24 March 2010 - 03:32 AM
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Posted 24 March 2010 - 06:31 PM
The customer was so happy that I fixed it. He still has the matching Whirlpool belt drive washer. They are both harvest gold in color.
The good news it that Whirlpool hasn't changed the design of these 29 inch dryers with the lint screen on the top.
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