Maytag Neptune TL FAV9800 Out of Balance
Posted 02 March 2009 - 09:54 AM
After taking out most of the clothes, I was able to finish the cycle. With no clothes in the machine and putting the machine into Service Mode, I can run and complete both the Service Cycle and the Quick Spin Test without any problems. The tubs will spin up to 1000 rpm without any problems regarding being unbalanced.
The problem comes when you put clothes into the machine and try and spin them once they are wet. The machine gets way out of balance and bangs against the sides and shuts down.
I have inspected the board and do not see any burn marks or problems. The tub turns CCW when shut down and tries to spin CCW without the paddles moving until it gets unbalanced and stops. Testing the Displacement Sensor shows no unbalanced when between the #1 and #2 positions and gives an unbalanced reading when outside either of these positions. Sometimes on the #1 position I get struts unbalanced.
I cannot easily get to the clutch/pulley as there is very little clearance between the clutch and the bottom of the machine. Visual inspection does not indicate any corrosion or grease.
In frustration, we have a service call (at $105) and he found the legs to be all the way down without the lock nuts supporting them. He screwed down the legs, tighten the lock nuts and set the machine back up. Running a rinse and spin cycle with a few towels in the machine resulted in completion of the rinse and spin cycle. Of course after he left and a new load was started, the same problem occurred.
Talking to Maytag only had me do a hard reset (unplug the machine for 30 minutes) with no change in performance and telling me to have one of their authorized service companies come out for service.
Posted 02 March 2009 - 10:20 AM
Posted 02 March 2009 - 11:57 AM
Posted 02 March 2009 - 12:19 PM
Posted 02 March 2009 - 01:29 PM
Posted 02 March 2009 - 04:12 PM
Posted 02 March 2009 - 04:58 PM
Posted 02 March 2009 - 05:45 PM
Thanks Dick. We have lift-off. Put the clutch/pulley back on, fought the belt, tightened everything up and ran through the service cycle and quick spin with no problems. Then ran a spin cycle with damp towels and --- SUCCESS. I will try a full load and cycle tomorrow after I recheck everything and make sure it is all tight. I do not have a torque wrench, so I snugged the clutch bolt with a couple of good tugs while I held the belt. Is the 96 ft lb critical?
Posted 02 March 2009 - 05:59 PM
Posted 03 March 2009 - 03:01 PM
YES!!!!! We have a complete wash cycle with a full load of towels.
My wife is calling me the Maytag Repair Man and telling me I may have found a new career especially if the economy keeps tanking.
Watching the machine go through a full cycle with the front off and the screen in system mode is quite interesting. The tub will go out of balance numerous times during a full cycle, but depending on where in the cycle it is it will either ignore the signal or stop spinning and rotate the paddles and try to spin again until it gets up to the proper rpm or goes trough a fixed number of tries and then gives the error code.
I am still waiting to hear from my service guy who charged me $100 about a fix. Last time I heard from him he said it was a speed control board. When I pointed out to him that it would spin at 1000 rpm in service mode without any clothes he said he would check again and get back to me. I am going to ask for my service fee back.
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