Jump to content


Learn appliance repair at the Samurai Tech Academy.  Learn more.  Earn more.


Use this Search Box to Find Appliance Repair Help Now
Need help finding your model number?
365-day return policy on all parts purchased here, even electrical parts that have been installed!


FAQs | Store | Memberships | Repair Videos | Academy | Newsletter | Beer Fund | Contact


Welcome to Appliantology.org, the Web's Premiere Appliance Repair Resource!

The world-famous Samurai Appliance Repair Forums


You can post a question and get repair help for FREE! Click here to get started.


Already a member of the Appliantology Academy? Just sign in with your username and password in the upper right-hand corner of the screen.

 


Photo

Going to work for "The Big Boys"


  • Please log in to reply
11 replies to this topic

#1 bigasseaglesfan

bigasseaglesfan

    Ikkō-ikki

  • Grasshoppah
  • PipPip
  • 47 posts

Posted 17 September 2009 - 10:53 AM

I had recently applied for a job with A&E (I think their part of sears). I 've been at it on my own for about 7 years(80% commercial 20%other) I seem to be gittin da itch to call it quits. When they talk of: paid vacation, sick time, holidays, company trucks ect... It sure seems tempting. Has anyone had any experience with any of the large companies and if so what's your thoughts? 

 

Use the Appliantology Parts Search Box to Find What You Need!
Enter your model number, part number, type of appliance, brand, or even a part description.
365-day return policy on all parts purchased here, even electrical parts that have been installed!

#2 sgilber

sgilber

    Samanera

  • Chief Appliantologist
  • Pip
  • 13 posts
  • Location: USA

Posted 17 September 2009 - 11:56 AM

What is a reasonable hourly rate for an experienced tech with a company like A&E?

 

 

Steve

#3 Scottthewolf

Scottthewolf

    Senpai

  • Appliantology Fellow
  • PipPipPipPipPip
  • 2,832 posts
  • Location: USA
  • Flavorite Brew:Dunkin Donuts Coffee

Posted 17 September 2009 - 05:10 PM

I think I am worth $25 an hour with a big company like A&E, but I would have to work twice as hard as I do now. Expect some really long days with them, the more calls you do , the more they expect from you. 10 to 15 calls in one day is the norm with them.
Scott Wolf

#4 nickfixit

nickfixit

    Sensei

  • Appliantology Fellow
  • PipPipPipPipPip
  • 2,184 posts
  • Location: USA
  • Flavorite Brew:Glen Livit

Posted 20 September 2009 - 03:49 AM

I'll tell you this....

There are NO paid sick days, none, zero, nada,.... In fact, they have a pretty harsh attendance program. Calling in sick is treated as a conduct problem. You will be working when you're sick.

If micro-management was an Olympic event, A&E/Sears would win the gold hands down. You will be under constant scrutiny for all aspects of everything you do, always. They expect you to sell stuff, and your performance will be studied and reported in exacting detail. You will living like a bug under a microscope.

You can make a fair wage, but you will earn it with real hard work and a ton of stress.
" Giving numerical data to Sears management is like giving a monkey a machine gun. No one knows for certain what will happen, but you can be sure of two things... It will be real messy, and only the monkey will be unharmed"

#5 kdog

kdog

    RoughShod

  • Appliantology Fellow
  • PipPipPipPipPip
  • 7,465 posts
  • Location: Canada
  • Flavorite Brew:Dickens Cider

Posted 20 September 2009 - 10:41 AM

I can certainly second Nick's feelings - if you can go to someones house to look at a broken appliance, and sell the consumer a pair of shoes, you'll do alright - whether or not you can properly repair the appliance is secondary. No sick days, and little vacation time, in fact they are taking some back off of long time employees!!
Due to their incompetencies with booking/routing/call loads etc. stress is through the roof
Help us keep the lights on: buy appliance parts here ==> http://repairclinic.com

For service manuals and lots of other goodies, become an Apprentice ==> Apprenticeship

#6 Scottthewolf

Scottthewolf

    Senpai

  • Appliantology Fellow
  • PipPipPipPipPip
  • 2,832 posts
  • Location: USA
  • Flavorite Brew:Dunkin Donuts Coffee

Posted 20 September 2009 - 10:44 PM

Reminds me when I worked at Sears in a union shop. They asked me to work on my day off, I said sure, I worked on my day off and called in sick the next day and got written up for it.
Scott Wolf

#7 kdog

kdog

    RoughShod

  • Appliantology Fellow
  • PipPipPipPipPip
  • 7,465 posts
  • Location: Canada
  • Flavorite Brew:Dickens Cider

Posted 21 September 2009 - 09:49 AM

You pretty much have to submit a "request to get sick" and have it approved ahead of time - H1N1 anyone??
Help us keep the lights on: buy appliance parts here ==> http://repairclinic.com

For service manuals and lots of other goodies, become an Apprentice ==> Apprenticeship

#8 Crouching Tiger

Crouching Tiger

    Sōhei

  • Sublime Master of Appliantology
  • PipPipPip
  • 220 posts

Posted 05 October 2009 - 05:19 PM

Here in Canada, Sears has recently opened a 'state of the art' call center in the Philippines who are taking catalogue orders and booking parts and service calls.  Talk about a huge f*** up, man what is wrong with this company?  Everyday all I here from customers is how long they spent on the phone waiting to talk to someone they cannot understand - then they get transferred back to customer service here in Canada.  They closed the call center in Regina and laid off hundreds more in other areas.  I hope people boycott Sears for such an a**hole move.
As far as the pay scale goes, in the last 4.5 years I have seen an increase of only .85 cents per hour.  The union we did have was dissolved within the first 6 months I worked there and now everyone is crying boo hoo about how bad there being treated.  The incentive program was put in place to give service employees a chance to earn more income but there are only a few who reach the goal to get the pay incentive. 
We are also now being told that there are more calls that go against us.  If a customer is not home and the tech goes to the house it counts against us, if the tech runs out of time at the end of the day and can't get to his last call we loose the first time complete,  if the techs switch calls to help each other out we loose the first time complete and there are more I don't even understand.

#9 grey shrek

grey shrek

    Kohai

  • Sublime Master of Appliantology
  • PipPipPip
  • 411 posts

Posted 05 October 2009 - 08:09 PM

Boy , am I ever glad I retired from that company. I can only guess what parts shipment is like now.... The big boys only see the $ they think they are saving - no idea about all the income they are loosing.. So many places to buy stuff now , do not need sears at all..

#10 fabelizer

fabelizer

    Unsui

  • Grasshoppah
  • Pip
  • 4 posts

Posted 06 October 2009 - 05:11 PM

If you're worth $25 they'll offer $18!

#11 fabelizer

fabelizer

    Unsui

  • Grasshoppah
  • Pip
  • 4 posts

Posted 06 October 2009 - 05:14 PM

So... how'd that work out for ya?

#12 Chat_in_FL

Chat_in_FL

    Havoc

  • Appliantology Fellow
  • PipPipPipPipPip
  • 1,377 posts
  • Location: USA
  • Flavorite Brew:What's on tap?

Posted 11 October 2009 - 03:42 AM

They did offer a free flu shot for the techs... nearest clinic being 50 miles away...
We, the unwilling, led by the unknowing, are doing the impossible for the ungrateful. We have done so much, for so long, with so little, we are now qualified to do anything with nothing.

Mother Teresa




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users


FAQs | Store | Memberships | Repair Videos | Academy | Newsletter | Beer Fund | Contact


Use the Appliantology Parts Finder to Get What You Need!
Enter a model number, part number, type of appliance, brand, or even a part description.
365-day return policy on all parts purchased here, even electrical parts that have been installed!

Your Sometimes-Lucid Host:
Samurai Appliance Repair Man
"If I can't help you fix your appliance and make you 100% satisfied, I will come to your home and slice open my belly,
spilling my steaming entrails onto your floor."


The Appliance Guru | Master Samurai Tech

Real Time Analytics