Jump to content



Learn appliance repair at the Samurai Tech Academy.  Learn more.  Earn more.


Parts Search
Site Search

FAQs | Store | Memberships | Repair Videos | Academy | Newsletter | Beer Fund | Contact


Welcome to Appliantology.org, the Web's Premiere Appliance Repair Resource!

The world-famous Samurai Appliance Repair Forums


To get started, click here.


Already a member of the Appliantology Academy? Just sign in with your username and password in the upper right-hand corner of the screen.

 


Photo

Cheesedork customers


  • Please log in to reply
6 replies to this topic

#1 moelco

moelco

    Samanera

  • Grasshoppah
  • Pip
  • 11 posts

Posted 18 December 2009 - 11:26 AM

Another electrical contractor and I were swapping war stories, and I couldn't top his....

One late Sunday/early Monday - 2 A.M. - about 20 years ago -  the phone rings. "I've hooked up my water heater, and it keeps sparking. I'm too nervous to sleep with it doing this." Being far too nice of a guy, my friend goes to the house.

The water heater is - gasp- wired correctly, working fine; he can't see any problem. The customer insists he wait and watch. After a couple of minutes, he sees a flash of light, reaches around to the back of the tank, and pulls out a live firefly.

They had a little chuckle, then - now 3 A.M. or better - my friend says,"That'll be $20." The guy erupted, red-faced and spraying spit - "But you didn't even DO anything!" 

Use the Appliantology Parts Search Box to Find What You Need!
Enter your model number, part number, type of appliance, brand, or even a part description.
365-day return policy on all parts purchased here, even electrical parts that have been installed!

#2 appl.tech.29501

appl.tech.29501

    Sensei

  • Appliantology Fellow
  • PipPipPipPipPip
  • 8,025 posts
  • Location: USA
  • Flavorite Brew:Waffle House Coffee

Posted 18 December 2009 - 01:16 PM

Yep I get the same reaction when I charge them $94 to turn there breaker back on lol....moral to that story....always tell the customer its gonna cost x amount regardless to come out....but still you have some of those kind
If you would like to make a donation you may do so at the link below

One on one repair help now available !

http://homepage.mac....ppl.tech.29501/

http://twitter.com/ApplTech29501

http://www.facebook.com/ApplTech29501

www.eliteapplianceservice.org

#3 moelco

moelco

    Samanera

  • Grasshoppah
  • Pip
  • 11 posts

Posted 18 December 2009 - 01:36 PM

I was always amazed at how people reacted when I told them there was a one-hour minimum charge for any service call....most understood, but the few who expected to pay for 1/4 of an hour for a reset breaker drove me nuts....

#4 grey shrek

grey shrek

    Kohai

  • Sublime Master of Appliantology
  • PipPipPip
  • 412 posts

Posted 18 December 2009 - 09:12 PM

The richer the customer - the louder they complain.:X

#5 appl.tech.29501

appl.tech.29501

    Sensei

  • Appliantology Fellow
  • PipPipPipPipPip
  • 8,025 posts
  • Location: USA
  • Flavorite Brew:Waffle House Coffee

Posted 19 December 2009 - 02:12 AM

Yeah your right about that
If you would like to make a donation you may do so at the link below

One on one repair help now available !

http://homepage.mac....ppl.tech.29501/

http://twitter.com/ApplTech29501

http://www.facebook.com/ApplTech29501

www.eliteapplianceservice.org

#6 stabbybear

stabbybear

    Ikkō-ikki

  • Grasshoppah
  • PipPip
  • 24 posts

Posted 19 December 2009 - 07:36 AM

I guess $20 was a lot of money back the. Wait now $20 is a lot never mind. Great story.

#7 Samurai Appliance Repair Man

Samurai Appliance Repair Man

    Shōgun

  • Master Samurai Tech
  • 29,818 posts
  • Location: USA
  • Flavorite Brew:Sapporo Original Draft Rice Lager

Posted 21 December 2009 - 12:10 AM

Amazing! :silly:

I do it the way appl.tech does to avoid these "misunderstandings" -- tell right on the phone what the fee is and that payment is due when the service is rendered. Clears the air and shakes of the riff-raff.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users


FAQs | Store | Memberships | Repair Videos | Academy | Newsletter | Beer Fund | Contact


Use the Appliantology Parts Finder to Get What You Need!
Enter a model number, part number, type of appliance, brand, or even a part description.
365-day return policy on all parts purchased here, even electrical parts that have been installed!

Your Sometimes-Lucid Host:
Samurai Appliance Repair Man
"If I can't help you fix your appliance and make you 100% satisfied, I will come to your home and slice open my belly,
spilling my steaming entrails onto your floor."


The Appliance Guru | Master Samurai Tech

Real Time Analytics