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TechnicianBrian

GE side by side water line question

3 posts in this topic

I went to a customer the other day with a GE model GSS25JFPCWW.  The complaint was that the previous technician cut his braided water line during the service call and he wanted it replaced.  I have little GE experience and based on the parts breakdown I have access to, I have no idea what he is talking about.  According to the customer, the water line connects to the braided line, which then connects to the water line along the back of the refer (the one that is taped to the back and runs to the filter).  Any idea's from anyone out there?  Thanks - Brian

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Need appliance parts? Call 877-803-7957 now!

The force is telling me your customer is a cheese dork.  Here's what I think happened. 

The guys fridge was leaking.  The previous tech found the braided supply hose to the fridge (similar to braided stainless washer fill hoses) was leaking or kinked from being squished behind the fridge.  It was probably white plastic little braids painted on the surface. The tech before you got rid of the crappy braided hose and replaced it with copper. 

Your cheese dork customer would have you believe he was sitting home, minding his own business, when your associate showed up and cut out his perfectly good braided hose.

Have your cheese dork customer talk with your service manager.  That's why he's getting the big bucks.

Is this a service contract customer?  What part of the country are you in? 

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That's about what I figured happened.  What made things worse, after the other tech left, the customer called GE again for service and this time a GE tech came out.  He proceded to fix the new problem, and then showered the customer with water filters, light bulbs, and trim pieces to keep him happy.  Then I get to show up and sort it out.  This isn't a contract, it's just warrantee work from GE but at this point, I am sure no one is getting paid to deal with it.  I tried passing it off to my tech manager but I guess the managers at this place deal with reports more than customers (only been here 3 months).  Thanks for the insite however.  I have the part number for the installation kit listed in the users guide.  Figure I will order one up and be done with it.  Thanks again!!  Brian

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