Working for Sears?
Posted 23 February 2010 - 09:03 AM
Many of my problems with GE stemmed from the huge area I had to cover, with 3 or more hours of drive time per day being routine, add the call volume in and days got really long really fast. You just couldn't get your 8 completed calls/8hrs ratio with those sort of drive times without really being a little sleazy. You either had to screw the customer or trick the GE computer system.
Pay was good, about $25/hr, and the time and a 1/2 OT pay rocked but many times I just hated the job and would dread going to work. They also requires alot of my free time to spent making phone calls after hours, dealing with parts shipments, doing paperwork, etc...
So anyone like working for Sears? Hate it? Does the description of GE seem like Sears? PM me if you don't want to post here 'cause you still work there...
Posted 23 February 2010 - 01:00 PM
Also, being a laundry only technician, expect the full line techs to give you all their big parts return calls that they don't want to do like outer tubs and transmission jobs on washing machines.
Expect the same type of treatment from Sears, but the pay will not be as good as GE because alot of the Sears units are non union.
Posted 23 February 2010 - 02:20 PM
GE also would force a call onto us anytime up to 3pm, with no worry whether it was an hour away or if you still had 2-3 calls left elsewhere. At least once a week I found myself starting an hour long drive back to the other end of my area for a call at the end of the day.
I haven't gotten an offer yet so I don't know what pay they are offering, I've seen on here that starting pay ranged from $15-18/hr.
I hadn't thought about the type of jobs I'd be assigned, or even that full line techs might push undesirable calls off on me. I hate following others, especially the parts ordering types, who just order whatever they can think of to get out of the job quicker.
Work around here is really scarce right now so turning down a decent paying job will be hard, but that kind of stress is hard to swallow. I'll go through the interview process while I decide, but I am not really eager to return to that kind of work life.
Posted 23 February 2010 - 02:28 PM
Posted 23 February 2010 - 02:40 PM
I'm not at all sold on working for them due to all I've read on here and what you say. I don't really want to spend my days getting that corporate push to produce... I hated that at GE and I'm sure I'd hate it at Sears. There's nothing like being beat down at work all day to make your life miserable.
Do you know if they do the 1/2 day saturday shift?
Posted 23 February 2010 - 03:02 PM
Posted 23 February 2010 - 03:41 PM
Oh well, I'll talk to them friday and see what they offer, I can always quit if it sucks that bad.
Posted 05 June 2010 - 04:43 AM
Posted 05 June 2010 - 05:15 AM
We are somewhat local, my manager is 30 miles away, distrct offices are 60 miles away, and I park with 8-10 other techs so I can pick their brains in the AM. Most issues i have had have been resolved locally, by people I have met in the offices. Dispatch is far away, but they are pretty cool so far. With GE I rarely saw management face to face, I was even asked to drive 3hrs away just to be fired by phone from Kentucky!
Compared to GE the computers suck, lots of communication crashes and other problems daily. Many days I am parked for 30min - 1hr total just waiting on their systems to tell me what to do. Rumors bound about new systems but noone has a date.
They are much more concerned with parts ordering than GE was, mainly to keep costs down which I understand. But it is annoying to have to "uninstall" a small part if it isn't the fix I thought it would be. That also allows parts of unknown condition to be returned to techs. Yesterday I had 2 "new" wax motors on my truck that turned out to have been returned by other techs and looked used, neither worked. So after spending several hours repairing a completely fried maytag I had to order a part and leave, totally wasting my time and probably losing the completed call to whoever returns.
To my surprise I do like not knowing what my route is for the day, it reduces stressing about the long jobs or whatever is scheduled later; you just take them as they come. We only see 1-2 calls ahead at most, and calls shift around among techs as needed.
Overall I am ok with it so far, I feel less "out there alone" than GE, that is a good thing since I am not familiar with brands other than GE yet and often need a little guidance with diagnosis.
Posted 05 June 2010 - 06:25 PM
Posted 05 June 2010 - 10:44 PM
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