Please help me with this problem. I have a GE fridge, model number GSS22JEMDWW.
It is a side by side. It makes ice, it crushes ice, it despenses water. The problem I am having is the flap that lets the ice out isn't letting it out. Please anty help you could give would be woderfull. I have the door open the ice dispenser out of the door. I do not know how to disconect it though. I can't see how.
Thank you in advance for any consideration
Bussdude
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GE ice dispenser
Started by
Guest_irodetheshortbuss_*
, Apr 20 2005 07:02 AM
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7 replies to this topic
#1
Guest_irodetheshortbuss_*
Guest_irodetheshortbuss_*
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- Lurking at the Threshold
Posted 20 April 2005 - 07:02 AM
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#2
Jedi Appliance Guy
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- Chief Appliantologist
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- 691 posts
Senpai
Posted 20 April 2005 - 10:16 AM
The force is telling me your freezer door is frozen inside. To confirm this open the freezer door. Squeeze the thin parts of the door liner on the top and two side. Do you hear ice crackling? I'm going to guess your fridge 2 to 3 years old.
Your chute door solenoid is rusty from being sweat on and that's why it's not opening properly and probably not closing properly either. That's why your ice chute gets frosty. Look for little rust stains or drip stains on the recess on the freezer door where you put your glass to get ice and water.
You need to call GE. The person on the phone is going to make you agree to pay the service call or they won't schedule your service call. If you are lucky the tech will show up and do the right thing and order you new thicker doors at no charge.
There is a moisture kit that works a percentage of the time that the techs are instructed to "try" first. He might say "bad heater". That means the 2 watt heater they put in to get good energy ratings is insufficient and needs to be replaced with a ten watt recess heater. It really doesn't help the poor insulation problem. It just helps to overcome it by stopping the sweating.
Now I've taken the time to give you this information its taken me years to acquire. Please be sure and keep us posted on what's goes on with GE so I'll know what to tell the next person who ask.
Your chute door solenoid is rusty from being sweat on and that's why it's not opening properly and probably not closing properly either. That's why your ice chute gets frosty. Look for little rust stains or drip stains on the recess on the freezer door where you put your glass to get ice and water.
You need to call GE. The person on the phone is going to make you agree to pay the service call or they won't schedule your service call. If you are lucky the tech will show up and do the right thing and order you new thicker doors at no charge.
There is a moisture kit that works a percentage of the time that the techs are instructed to "try" first. He might say "bad heater". That means the 2 watt heater they put in to get good energy ratings is insufficient and needs to be replaced with a ten watt recess heater. It really doesn't help the poor insulation problem. It just helps to overcome it by stopping the sweating.
Now I've taken the time to give you this information its taken me years to acquire. Please be sure and keep us posted on what's goes on with GE so I'll know what to tell the next person who ask.
#3
Guest_irodetheshortbuss_*
Guest_irodetheshortbuss_*
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- Lurking at the Threshold
Posted 20 April 2005 - 10:43 AM
first of all, thank you very much for your consideration. I am a amature appliance repair person and I can handle most repairs myself with a little time and effort. I am stumped. I turned it on, and over night it made ice. But the flap would not open. I did look from outside no rust is there however from the inside of the maker lookin out the dispenser chute was some rust on what looks like the flap's hinge inside. I oiled it and gonna give it a shot in a bit but failing as I am sure it will can I replace just that selinoid or do I have to buy the hole assembly. Calling a repair service is not possable. Cannot afford it.
Bussdude
Bussdude
#4
Guest_irodetheshortbuss_*
Guest_irodetheshortbuss_*
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- Lurking at the Threshold
Posted 20 April 2005 - 11:36 AM
Also may I ask if there is a exploded view I could look at for this model that may help me see how to get into the selinoid.
Thank you
Bussdude
Thank you
Bussdude
#5
Jedi Appliance Guy
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- Chief Appliantologist
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- 691 posts
Senpai
Posted 20 April 2005 - 01:05 PM
Dear Mr Amature Appliance Repair Person.
Your White, twenty two cubic foot, 2001 model, GE fridge has a known defect. I tried to tell you how to go about getting it fixed for good and possibly for free.
Here is the http://www.partselect.com/Schematics/GE/00113124i04.gif you asked for. This is your chute door solenoid. Be sure and at least check it before you order a new one. Plan on replacing it about every year and a half.
I have seen several times where the sweating on the electronics has taken out the dispenser board.
When the dispenser boards have shorted out they have held the fill solenoids open until they've burned out too. Of course there was a little water on the floor.
Your White, twenty two cubic foot, 2001 model, GE fridge has a known defect. I tried to tell you how to go about getting it fixed for good and possibly for free.
Here is the http://www.partselect.com/Schematics/GE/00113124i04.gif you asked for. This is your chute door solenoid. Be sure and at least check it before you order a new one. Plan on replacing it about every year and a half.
I have seen several times where the sweating on the electronics has taken out the dispenser board.
When the dispenser boards have shorted out they have held the fill solenoids open until they've burned out too. Of course there was a little water on the floor.
#6
Guest_irodetheshortbuss@yahoo.com_*
Guest_irodetheshortbuss@yahoo.com_*
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- Lurking at the Threshold
Posted 26 April 2005 - 08:34 AM
Dear wise and all knowing
I humbly respond as you asked.
I could not afford to pay for a service call as I stated to you before. I contacted the local GE dealer and I was told they would have to charge me a service call. (as you said they would). That truly was not an option. So what I did was contact G.E. via there 800 number. I explained the problem I was having and used what I learned from your earlier response to me. I explained the defect just as you had explained it to me. They immediately scheduled an service call for the next day free of charge. G.E. is not only replacing the ice door component's, they are also bringing me brand new properly insulated doors.
Thank you again and I am sure I will be back.
I humbly bow in your presence
Armature appliance dude
Buss dude
I humbly respond as you asked.
I could not afford to pay for a service call as I stated to you before. I contacted the local GE dealer and I was told they would have to charge me a service call. (as you said they would). That truly was not an option. So what I did was contact G.E. via there 800 number. I explained the problem I was having and used what I learned from your earlier response to me. I explained the defect just as you had explained it to me. They immediately scheduled an service call for the next day free of charge. G.E. is not only replacing the ice door component's, they are also bringing me brand new properly insulated doors.
Thank you again and I am sure I will be back.
I humbly bow in your presence
Armature appliance dude
Buss dude
#7
Sparkland
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- Merit Apprentice Appliantologist
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IkkÅ-ikki
Posted 25 May 2005 - 11:28 AM
Wow, I think we all owe "Jedi Appliance Guy" a standing ovation. That is amazing. Congratulations on getting this problem fixed. Good work:bananadance::bananadance::bananadance::bananadance::bananadance:
#8
Guest_gsauer@cfl.rr.com_*
Guest_gsauer@cfl.rr.com_*
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- Lurking at the Threshold
Posted 05 July 2005 - 03:01 PM
:):):):):) Was just tapping into your good advise. I have same problem with GE Fridge. Was getting ready to order new solenoid (rusted open). Your heads up on the possibility of a bad dispenser board and on the heater and insulation issues, as well as how to handle the repair give me ample reason to alter my initial path. Thank you,
:cool::cool:(cause I am from FL)
:cool::cool:(cause I am from FL)
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