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GE Spacemaker washer doesn't agitate WSM2780tewwb

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My GE spacemaker washer fills but then doesn't agitate.  It will, however, spin and empty the basin fine.  When empty, I can't manually turn the agitator without the whole basin moving so does that mean that the agitator isn't worn out?  Also, the locking mechanism doesn't lock during the agitation cycle but even when I manually 'lock' it, nothing happens. (Is it supposed to be locked during the agitation or just the spin cycle?)  It's almost as if the motor is dead during the agitation cycle.  Nothing happens, no motor or even the sound of the motor trying to start.  Does anyone know how to troubleshoot and fix this issue?

Thank you!

Other details:

GE Washer/Dryer stacked spacemaker (gas dryer)

Model #wsm2789tewwb

Appliance is about 13 years old

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If you hear no sound at all during agitation your going to have to remove the front panel offf the washer and check for voltage at the motor or you can also do this from the timer by removing the access panel between the washer and dryer and dropping the control panel down. This is a Frigidaire made unit.

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