11 replies to this topic

[fourstar]

Last weekend my 4+ year old machine quit. The touch panel did not respond at all, it was as if there was no power to the machine. After confirming that there was power all the way to the control panel, I contacted Sears to troubleshoot the problem. The technician arrived and did some tests. He had to call some tech assistance line to help him. He pretty much did what I did and confirmed there was power to the control board. He ran a continuity test on the touch panel, apparently per the instructions of whoever he had on the line. I had to help him because he needed an extra set of hands. I was not at all impressed with the quality of his contact with the electrical connections on the panel. He announced that there was no continuity and that I needed a new touch panel and control board, with an estimated cost of $480 to repair. After he left with my $69 check for a service call, I reran the continuity check on the touch panel and determined that there was continuity, at least to the button he tested. I signed up for fixitnow assistance ($49) and got Scott to help me troubleshoot the problem myself. With Scott's guidance, we determined that the real problem was the control board. I bought a new one from RepairClinic ($170.) and had it shipped 2nd day air. It arrived today and I installed it. Problem solved. Even with the $69 I wasted on the service call I figure I saved about $130. Thanks, Scott!

[XNSXMANNY]

scott? who's scott? i thought your real name was samurai, middle name "appliance repair" last name "guy"

[Samurai Appliance Repair Man]

Hey, thanks for posting that, Kirk! 

Glad to hear we nailed it... not that I had any doubt when we troubleshot it together, but it's nice to have confirmation. 

 

[user=9]XNSXMANNY[/user] wrote:

scott? who's scott? i thought your real name was samurai, middle name "appliance repair" last name "guy"

Uh, Manny, the last name is "Man," not "Guy." 

[XNSXMANNY]

ooops i mean "MAN". sorry ;)

[Pegi]

What part is slipping, the top part or the bottom part???

[livelifed2d]

The top part, from what I can tell.  With a load in (and certainly not to its top capacity) you can view it skipping and hear it slipping.  Even when I put slight pressure on the top of the agitator, it still slips.  Has this just worn out after six years??  Or has something come loose??   Thanks, Rob

[Pegi]

Sounds like you have just worn out the agitator dogs, these keep the top part rotating to the right, cheap easy fix....

[livelifed2d]

Ipulled off the softener dispensor and the cap barrier.  How do I get the agitator or those inner parts to release?  Or am I just opening a bucket of worms which will take a repairman one minute to do!  I see two recessed holes just off center on the piece which is covering the dogs and there is a center piece down inside which has a square lug.  Don't know what to do.  :?

[Pegi]

Take your 1/2 inch socket extention and remove that plastic nut, then remove the bolt, then pull the whole agitator up by putting your fingers under the bottom of the agitator, stand on the base and tug the top part off, turn over to remove the dog holder and insert new dogs...reverse to re-assemble...

[livelifed2d]

Pegi, You rock lady!!  It worked like a charm!  Thanks so much.  Have a very Merry Christmas and a Happy New Year!!  Rob

[Pegi]

Thanks!  You are very welcome...hate it when my dog wear out too....;)