Customer from hell...
Posted 30 May 2010 - 10:58 AM
Posted 30 May 2010 - 01:54 PM
Maybe Moostafa can shed some light on dealing with this particular nationality ?
One on one repair help now available !
Posted 30 May 2010 - 02:23 PM
Posted 30 May 2010 - 03:51 PM
First guy wants 10 PTAC units removed and serviced so pretty much just cleaning, gave him a multi unit discount of $100 a pop (if no parts were needed). He agreed so I pull em out , take them to the shop, clean , test. Get back to the hotel and begin to reinstall. I get finished and go to the office to collect. Now jack hole has amnesia, he has no recollection of agreeing to pay such a charge and my services are only worth $150. I smile and tell him no sir that will be $1000.00. He immediately tells me to leave his hotel, I say sure no problemo. I walk out of the office get in my truck and back up the the first room, jerk the PTAC out the wall and throw it back in the truck. I got 3 in the truck before he realized what was going on then he freaked out yelling and screaming threatening to call the cops (which I encouraged). I told him no $ no unit. I finished getting all the units on the truck and headed back to the shop. He got there about the same time I did and made it to the owner yelling and screming at him (wrong move). I explained what had happend to the owner......to sum it up he paid $1000 and I dropped the units on the ground infront of his office for him to install and politely told him to never ever call us again.
Later that day......
Get a call for the other hotel simple leaking washing machine was what I was told. Get there and its an old belt driven Kenmore in an old maintenance shed about 110 degrees F that has a hole rusted through the outer tub that is too large to repair. So he shows be 2 other machines he has (2 more belt driven kenmores) that don't work and would like me to take 3 and make 1. So I evaluate them and say sure I can do that for $350 (knowing he would go for it) or $70 for the call and I'll be on my way. To my disbelief he told me to repair (dang I knew I should of said $450). So. After thinking about it I decided my path to least resistance would be to use some new parts on 1 of the machines.....it wouls save me time and him $ win win right?......wrong. he couldn't understand why I was putting new parts on instead of his old ones. I tried to explain the cost saving he would have from the reduced labor, but it was no use he didn't get it. By this time he was demanding me to leave I said sure after you pay me the service call and I get my new pump back. Ofcourse he said no so here I go taken the pump off and he came after me. He was actually gonna grab me from behind until I stood up real quick and showed him my ball pien hammer, he cussed me the rest of the time as I left his property. I didn't get the call but atleast got my pump back. Needless to say that day sucked.
One on one repair help now available !
Posted 30 May 2010 - 06:41 PM
Posted 05 June 2010 - 03:31 AM
Posted 02 July 2010 - 07:18 AM
I'm a tradesman in construction myself and I know what labour costs. Business owners with 10 machines are trying to keep costs down so they can buy that Jaguar and try to do that on the backs of everyone else, starting with the people they get help from, the people they need. If you weren't there they could not operate at all, yet they don't care about you at all and they know you'll lose money if you do what they want, they just don't care if your kids eat.
If you have a customer from the far east, the labour there is like a 10th what it is here so you can see how they find our hourly rates outrageous. My wife deals with users in India over the web in her job and most of them are rude and act like the planet owes them whatever they want. Our domestic companies farm out manufacturing and telecentres there for a reason.
Posted 16 January 2011 - 10:24 AM
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