Fisher Paykel GWL11 washer
Posted 14 September 2005 - 06:48 PM
Any suggestions? Is there a series of post somewhere that address a similar problem? Hunting through the hundred of posts, page after page on forum seemed daunting. Is there a faster way to search forum?
I tried the search feature at fixitnow.com and found 2 articles, neither that gave step by step ideas on this (one said that pump sometimes fail which could be problem --but we want to check out other possibilities before going that route).
I seemed to have misplaced manual after our last repair so am dependent on what I can find on the web. Help!!!
Posted 15 September 2005 - 02:08 AM
Posted 15 September 2005 - 09:53 AM
Clothes are piling up (have teenagers!) and wet ones took out yesterday are starting to stink!!!!! Appreciate your help. Hubby and I are home for rest of morning and into afternoon to tackle this, so keep the help coming!
Posted 15 September 2005 - 10:02 AM
He is pulling out diverter valve because you sent a thread that mentioned that. Is this a good idea or is there a chance that what we've already done may be enough??? He just assume check because our little laundry hall is so tiny and there's no room to tip machine--so he pulled unit into another room. He wants to check whatever he can before hauling machine back and hooking it up.
YOU GUYS ARE TERRIFIC by the way. Way out here in the boonies where it would be pain to find someone who knew how to repair a F&P........
Posted 15 September 2005 - 10:31 AM
Posted 15 September 2005 - 10:42 AM
HELP OH WISE ONES!
Posted 15 September 2005 - 01:34 PM
Back to my question: try the diverter valve or not or just get a new pump (they have one in stock for $57---oh that we had your great mind so we would have known to buy it while we were there earlier)?
Posted 15 September 2005 - 02:08 PM
Going to get pump.
Posted 15 September 2005 - 04:41 PM
We've installed both a new diverter valve as suggested and a new pump. Still same problems.
When we start a load, just as it did before we installed the new diverter valve and new pump, it fills briefly, the water shuts off , baskets keeps turning gently and the motor hums and nothing more.
Please help---are we dealing with some electric problem?? If we are and you give us advice on how to check that, please explain in very simple layman terms. We're okay pulling off an old part and putting a new one on, but know nothing about electrical stuff and wiring and all that.
Our laundry pile groweth and stinketh :shock: in the fresh unspoiled land of Alaska.
Posted 16 September 2005 - 04:29 AM
- drain hose is kinked
- suction hose to the pump is blocked. check by removing the pump and feeling all the way through the suction hose.
There could also be a loose pump harness connection at the control board.
If, on the other hand, you are NOT getting 120v to the pump, then you need to replace the control module. The pump and diverter valve are the only high voltage components on this washer-- one of them took out the control module. I'm suspecting that when your pump went, it took out the control module with it. Not uncommon.
Posted 16 September 2005 - 10:53 AM
I took off front cover of control panel to see if I could see anything loose or corroded which I didn't. I went along and sort of pushed all the connections to make sure they were tight. I think I MAY HAVE REALLY SCREWED UP THOUGH because I decided to unplug and re-plug the connection in to the front panel (just to make sure it was nice and snug). I had no problem getting it unplugged but I can't get it plugged back in right I get it under the the board thingy, with the clear plastic tab down but it's not getting all the way back under there and re-connecting. When I plug machine into the wall, nothing lights up and I hear just a few quick beeps.
Does it sound like the control module or should we pull out machine again and check the suction hose to the pump for clogs? If it's the control module, do you know about how expensive that might be? And is that something we can install ourselves or should we break down and hire a repairman?
I continue to be SO thankful for your great help.
Shelley in Alaska
Posted 16 September 2005 - 11:34 AM
Posted 18 September 2005 - 07:48 PM
First up if you can turn the machine on and it lights up the pump is most likely ok as it forms part of the power supply on this machine. First thing to do is turn the machine on and advance it to the spin cycle and see if it will spin. It should pump and spin but will take a few seconds before it starts to rotate.
If you have fitted a new pump and it does not go then you most likely have a controller problem .This is assuming all the harness plugs are correctly connected.
Another test you can try is to set the machine to a "traditional wash" in the options. This will then let the machine do a deep wash rather than the intuiative wash where it does not fill as much. It also eliminates all the functions related to an eco wash where the bowl rotates and nothing else happens for a while before it starts to recirculate the water . Can be very confusing if you are not sure if it is meant to be doing what it is or not.
If the machine stops during the fill cycle and faults to 37 then again it would appear you have a controller problem.
see how you go and I will keep an eye out for your reply.
Posted 19 September 2005 - 09:12 AM
Posted 26 September 2005 - 10:09 AM
THANK YOU all you helpful experts out there for walking us through all of this a step at a time!
Lesson learned from all of this though--and a tough one when we realize what we spent on parts: Because the machine was under 1 year old, it was covered bumper to bumper parts & labor. We could have just called a repairman (which we did learn later that there was one certified much to our surprise in our area in Alaska). We live and learn.........but hopefully this advice will help someone else whose machine is less than a year old.
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