Appliance Assault by Grandpa
Posted 23 July 2010 - 08:57 PM
I get a call for a noisey Amana Washer. I get to the customers house and customer says his washer is noisey in spin. Grandpa says his washer sounds like the noise is coming from inside the washer. Customer seems nice, just another service call.
Sooo, i promptly turn timer to spin and sure enough i hear this metal on metal noise.. I open the lid and sound slowly winds down and stops. I'm thinking something in between the tubs or bearing or something. Anyway, as soon as i open the lid i see this nail wedged between the inner and outer tubs. Pretty obvious this is the culprit.
I grab my long nosed pliers and pull this wedged nail out.
I close the lid and hey noise is gone.. So i'm pretty happy at this point, i'm gonna be able to fix this for just a trip charge. Happy me and happy customer (so I thought).
I call the customer to the utiltiy room and explain what i've found. Customer acts indifferent to what i found. Says he wants the belt replaced. I explain that i don't carry this particular belt but i could go and get one even tho his belt looked fine. At that exact moment he grabs me by the shirt and pushes me into the wall.. I'm shocked and react by pushing him off me while asking him what the hell does he think he's doing. He says he's a retired A/C repairman and what kind of tech. doesn't have a belt for his washer.
I grab my bag and and call the police.. Police come and ask the guy if he did grab me and he says yes and no excuse for not having a belt for his Amana washer.
Now i could have put this guy in jail. Nice police guys wanted to teach him a lesson. He was in his late 60's and to this day i can't figure out what the heck this guy was thinking. I let him off the hook with just an apology and a service charge.... What would you guys have done???
Posted 24 July 2010 - 02:07 AM
One on one repair help now available !
Posted 26 July 2010 - 02:20 PM
My first thought would probably be to pimp slap the man, but I probably would have done the same thing you did. Calling the police is probably the only reason he paid you the service call unfortunately.
That was what alot ofr tech's have told me i shoulda done....bitch slap the guy....hahahhaa so funny when u put it like that.
Posted 29 July 2010 - 05:22 PM
Posted 30 July 2010 - 06:38 PM
This is logged as a formal police report and is likely not the 1st for this guy. Your call to the police will likely pay dividends to the next person that crosses path with this unstable nut. In a really serious criminal case--it can be legally argued and demonstrated to a jury that this walking temper-tenatrum has demonstrated a *pattern* of open hostility and unprovoked assault towards others.
Retaliating by beating a customer can get you in a world of civil and criminal court trouble (except in self-defense--ie, on-going attack).
In my 29 years of appliance service--I've only had two "incidents".
The first occurred when I was a rookie servicer sometime in the early 80s---an "older" guy (mid 30s) yelled into my face an inch from my nose (spit and all) that he was NOT GOING TO PAY NO SERVICE CHARGE TO DIAGNOSE A WASHER THAT WASN'T WORTH REPAIRING!
He was in his underwear. Turned and stormed up the steps to the bedroom.
His wife paid the bill and apologized most sincerely for hubby's outburst--explaining that he had just lost his job at Conrail (railroad).
The second was more recent--about 8 years ago. A timid grandmother (60-ish) that went viral (possibly bi-polar) when the new Frigidaire washer we sold / installed had a faulty bearing problem. This required removing the "new" washer and installing another--but on the next day.
No-can-do says grandma. She ABSOLUTELY NEEDS A NEW WASHER TONIGHT AND TONIGHT ONLY!
We politely inform grandma that we are indeed sorry for this unforeseen inconvenience---but assure her that tomorrow will bring success (less than 24 hours).
Grandma rambles on & on & on ad infinitum about things we cannot comprehend.
I interrupt & say bluntly : "Good night ma'am--we're going to return this dud washer back to the distributor." (Not really intent on returning--either.)
Washer gets loaded back into truck----at this point grandma had left the townhome and drove off---or so we thought. Squealing tires can be heard at the intersection to her community and as we climbed into the truck and closed the doors---grandma's Toyota comes wheeling around the corner and screeches to a halt in from of our truck. Effectively preventing our exit.
Rolls down the window and declares (screams) to the entire neighborhood that: SHE CANNOT BE WITHOUT A F**CKING WASHER!!!
I observe her exiting the Toyota and walking past my driver-side door while yelling and babbling---and then she enters her home but leaves the front door open. Through my side view mirror--I can see her rocking in her rocking chair.
I call 911. I also inform my father who was with me this particular day--- that if this woman comes out with any type of weapon--we will plow thru her Toyota to remove ourselves from possible danger--so I kept the engine idling--just in case.
Police arrive--I explained all that transpired. The officers appear unsurprised and walk into the home and instruct this--now docile grandma--to remove her vehicle from the front of our truck--or she faces arrest. She does and we depart.
Very strange episode but very likely due to a woman with mental health issues.
L-O-N-G cycle times
Suds error message
Slow spin speeds
Intermittent water leaks (from rear of washer)
And other annoying symptoms which vary brand-to brand.
The *correct* amount of HE (High Efficiency) detergent that should be used in any front load or agitatorless top load washer with tub sizes 3.0 cu ft and larger is as follows:
HE: (2) Tablespoons Per Wash Load
HE 2X: (1) Tablespoon
HE 3X: (1) Teaspoon
Perform a TUB CLEAN CYCLE every (4) months.
Use: "Tide Washing Machine Cleaner"
Posted 31 July 2010 - 04:35 AM
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