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PLTO6

Kenmore ice dispenser doesn't work

11 posts in this topic

Kenmore model # ED5GTGXNQ Refrigerator ice dispenser doesn't work - push lever, nothing. The water side works fine. There is lots of ice but the auger drive forks themselves do not turn. What and how to check

Thanks

Boyd

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Need appliance parts? Call 877-803-7957 now!

This is a Whirlpool Frig., either you have no voltage to the augar motor , ref# 2 in this breakdown, or the motor is out or froze up with ice.  You need to see if you are getting voltage to this motor when the disp. is pushed being sure your door is closed or the door switch taped closed so the unit will think it is closed. 

ED5GTGXNQ10_sb_06.jpg

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Do you have a detailed illustration of the parts for the ice and water door 

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This might be the right one, depends on the last 2 of your model number which would be either 00 or 10.  As you can see this is for 10 not 00.

ED5GTGXNQ10_sb_12.jpg

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The back side middle of part #  11 was stopping the top left corner from not touching the on switch in part #  18 so I cut 1/8 inch off of the middle stop on part #  11 works fine now,

Thanks for all the help

Boyd

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Thanks, and you are welcome.....;)

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QUESTION FOR Pegi........

Same exact dispensor setup, replacing ice chute door and actuator assembly. (Need new chute door, comes as a kit only.

New door is not heated as the old door was, have you had any experience with replacing the old heated door assembly with the new non-heated style and if so any kind of problems or anything I should be aware of????

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Oh yea, that we have.....cheapo Whirlpool.....you have to carefully remove the backing on the old door and remove the heater then carefully peal the backing off of the new door and insert the heater from the old door into the new door and then smoothe it all back together.....garbage if you ask me, cannot even supply a new heater already inserted into the new door. 

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[user=533]Pegi[/user] wrote:

Oh yea, that we have.....cheapo Whirlpool.....you have to carefully remove the backing on the old door and remove the heater then carefully peal the backing off of the new door and insert the heater from the old door into the new door and then smoothe it all back together.....garbage if you ask me, cannot even supply a new heater already inserted into the new door.

Pegi, do you have a Whirlpool service flash or anything saying to do this. Looking at the new door it seems if I try to peel anything off it's just going to tear to pieces.

Also the parts description specifcally says, "*Door is no longer heated" CLICK HERE to see the kit (8201649)

If you were supose to take the heater from old door and install on new door, don't you think they would have at least left the foam sealing pad unattached with a peel off backing so as not to loose the sticky when trying to pull it off?

Also if the heater is bad, it is only shown as part of the ice chute door and when you order the door only it comes back to the kit (8201649) with new ice door support, spring, closer piston, and door with no heater.

So, are we talking about the same kit?????????

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I have no clue, all I know is my dist told us we had to put the heater from the old door into the new door, I have no way of knowing if you and I are talking about the same parts or kits or whatever, I am at the house. If a heater is no longer needed on yours do not pull the one out of the old door. Ours did not say the heater was no longer needed.  Do not have a clue about your box.  The backing on the old and new doors came off easily, was just sticky tape and went righ back on like new so you and I might be using different door numbers.....

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Thanks, Pegi, I think I will just install it without the heater and see how things work out. From all that I can tell it doesn't seem to need the heater.

Instead of just the black foam rubber door face the new one has what looks like a whitish teflon looking cover on top of the black foam, maybe a material that will resist freezing to plastic opening????

Hey Samurai, you got any input for me on this??????

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