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New Defective Customer


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3 replies to this topic

#1 nickfixit

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Posted 01 August 2010 - 02:16 AM

I go to a customers home who says his washer is making noises when it pumps out. It's a Whirlpool Cabrio and I determine there is something in the pump. With the customer watching the whole time, I remove the pump and extract 2 coins from the drain pump. I put the machine back together, and run the diagnostic cycle to test it out. It's nice and quiet now, and he's satisfied with the repair.

About a week later I get this voice mail from a co-worker...

" this guy claims that ever since you serviced his washer, there is bleach water coming out every faucet in the house"

He might as well have claimed I left a unicorn in his salt shaker.
" Giving numerical data to Sears management is like giving a monkey a machine gun. No one knows for certain what will happen, but you can be sure of two things... It will be real messy, and only the monkey will be unharmed"

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#2 appl.tech.29501

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Posted 01 August 2010 - 04:56 AM

Take with grain of salt
Yes, insane in the membrane
He flies unicorns
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#3 DIAMOND GAZZA

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Posted 28 October 2010 - 06:55 PM

free bleach???? he should bottle it and sell it.

#4 Jimi

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Posted 20 May 2011 - 12:11 PM

I remember reading a let's talk service memo on that.

From Whirlpool Tech Support
January 7th 2009
Revised March 11th 2011

After removing debris from the pump on many Whirlpool as well as Maytag front load washers, it is necessary to install kit # 9136s1u4c9k3e4r6
This will insure that the chlorine bleach release (kanutin valve) will keep bleach levels well within the parameters set forth by OSHA 388 & Obama 2008

Hope this helps as it was a nightmare when I first stared working on those models.
Please do not drink & drive




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