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      ***READ THIS PRIOR TO STARTING A NEW TOPIC***   05/02/2016

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JasonDW

LG WM3677HW - Dispenser drawer won't open

7 posts in this topic

Hi all. I am hoping someone here can help me. The dispenser drawer on our washer/dryer will not open. My guess is that one of the little blue units in the drawer has gotten stuck but I cannot get it open far enough to do anything with it.

Am I able to get at it from the top or back? And if so does anyone have a diagram? I don't want to just randomly start taking things apart to get into it.

Thanks in advance for any advice!

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Need appliance parts? Call 877-803-7957 now!

I've never encountered this before.

If one of the SIPHON CAPS for the liquid fabric softener or bleach is not correctly *snap-locked* into position---I can imagine that the dispenser will not fully slide out.

Try using a kitchen utensil--such as a flat spatula--to help the drawer glide fully out.

If the SIPHON CAPS are damaged--the part numbers are:

Left side: 5006ER3022A

Right side: 5006ER3021A

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Thanks John...I just tried the spatula idea but the drawer only opens about 0.25" and even with the spatula fully in the drawer I couldn't get it to open...I have a feeling that it is the fabric softener cup.

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A 1/4 inch gives us very little room to manuever...

If you have some type of material that can be cut to about 12 inches length (and be discarded later) such as a thin sheet of plastic sold/used for a kitchen cutting board...

This may be sturdy enough to bend & slide into the dispenser drawer and help free it.

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I'll dig around in the garage and see what I can find....if I take the back / top of the machine off will there be any access or is it all enclosed?

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Unfortunately---there's no other way to gain access to the dispenser drawer and dispenser housing except from the front.

If push comes-to-shove----it may be necessary to try and force the dispenser drawer open and replace whatever becomes damaged.

Such as:

Drawer

Siphon Caps

Dispenser Housing

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OK...so push came to shove.....

The blue (siphon cap?) for the fabric softener was the problem...it is bent and cracked and it broke the white vertical tube off the drawer.

I think I can glue the vertical tube back on...what function does the blue siphon cap play? I assume it is critical to the fabric softener dispensation.

Thank you so much for your quick replies (sorry I didn't say it earlier)...this forum is a great resource...I would have spent all day pulling the machine apart just to find out I couldn't get in there!

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