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LG WM3677HW - Dispenser drawer won't open


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6 replies to this topic

#1 JasonDW

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Posted 12 August 2010 - 06:56 PM

Hi all. I am hoping someone here can help me. The dispenser drawer on our washer/dryer will not open. My guess is that one of the little blue units in the drawer has gotten stuck but I cannot get it open far enough to do anything with it.

Am I able to get at it from the top or back? And if so does anyone have a diagram? I don't want to just randomly start taking things apart to get into it.

Thanks in advance for any advice!


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#2 john63

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Posted 12 August 2010 - 07:15 PM

I've never encountered this before.

If one of the SIPHON CAPS for the liquid fabric softener or bleach is not correctly *snap-locked* into position---I can imagine that the dispenser will not fully slide out.

Try using a kitchen utensil--such as a flat spatula--to help the drawer glide fully out.

If the SIPHON CAPS are damaged--the part numbers are:

Left side: 5006ER3022A

Right side: 5006ER3021A

To eliminate:

Musty odor

L-O-N-G cycle times

Dingy/yellowing whites

Suds error message

Slow spin speeds

Intermittent water leaks (from rear of washer)

And other annoying symptoms which vary brand-to brand.

Read below:

The *correct* amount of HE (High Efficiency) detergent that should be used in any front load or agitatorless top load washer with tub sizes 3.0 cu ft and larger is as follows:

HE: (2) Tablespoons Per Wash Load

HE 2X: (1) Tablespoon

HE 3X: (1) Teaspoon

Perform a TUB CLEAN CYCLE every (4) months.

Use: "Tide Washing Machine Cleaner"

#3 JasonDW

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Posted 12 August 2010 - 08:11 PM

Thanks John...I just tried the spatula idea but the drawer only opens about 0.25" and even with the spatula fully in the drawer I couldn't get it to open...I have a feeling that it is the fabric softener cup.


#4 john63

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Posted 12 August 2010 - 08:19 PM

A 1/4 inch gives us very little room to manuever...

If you have some type of material that can be cut to about 12 inches length (and be discarded later) such as a thin sheet of plastic sold/used for a kitchen cutting board...

This may be sturdy enough to bend & slide into the dispenser drawer and help free it.

To eliminate:

Musty odor

L-O-N-G cycle times

Dingy/yellowing whites

Suds error message

Slow spin speeds

Intermittent water leaks (from rear of washer)

And other annoying symptoms which vary brand-to brand.

Read below:

The *correct* amount of HE (High Efficiency) detergent that should be used in any front load or agitatorless top load washer with tub sizes 3.0 cu ft and larger is as follows:

HE: (2) Tablespoons Per Wash Load

HE 2X: (1) Tablespoon

HE 3X: (1) Teaspoon

Perform a TUB CLEAN CYCLE every (4) months.

Use: "Tide Washing Machine Cleaner"

#5 JasonDW

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Posted 12 August 2010 - 08:23 PM

I'll dig around in the garage and see what I can find....if I take the back / top of the machine off will there be any access or is it all enclosed?


#6 john63

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Posted 12 August 2010 - 08:28 PM

Unfortunately---there's no other way to gain access to the dispenser drawer and dispenser housing except from the front.

If push comes-to-shove----it may be necessary to try and force the dispenser drawer open and replace whatever becomes damaged.

Such as:

Drawer

Siphon Caps

Dispenser Housing

To eliminate:

Musty odor

L-O-N-G cycle times

Dingy/yellowing whites

Suds error message

Slow spin speeds

Intermittent water leaks (from rear of washer)

And other annoying symptoms which vary brand-to brand.

Read below:

The *correct* amount of HE (High Efficiency) detergent that should be used in any front load or agitatorless top load washer with tub sizes 3.0 cu ft and larger is as follows:

HE: (2) Tablespoons Per Wash Load

HE 2X: (1) Tablespoon

HE 3X: (1) Teaspoon

Perform a TUB CLEAN CYCLE every (4) months.

Use: "Tide Washing Machine Cleaner"

#7 JasonDW

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Posted 12 August 2010 - 08:51 PM

OK...so push came to shove.....

The blue (siphon cap?) for the fabric softener was the problem...it is bent and cracked and it broke the white vertical tube off the drawer.

I think I can glue the vertical tube back on...what function does the blue siphon cap play? I assume it is critical to the fabric softener dispensation.

Thank you so much for your quick replies (sorry I didn't say it earlier)...this forum is a great resource...I would have spent all day pulling the machine apart just to find out I couldn't get in there!





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