Need appliance parts? Call 877-803-7957 now or use the parts search box:

Parts Search

Learn how to be your own tech line…

Click here to check out our structured, online appliance repair training courses for rookies and experienced techs.

FAQs | Repair Videos | Academy | Newsletter | Podcast | Contact

Stay connected with us...

Samurai on Facebook - become a fan today! Sign up for our free newsletter and keep up with all things Appliantology. Subscribe to our YouTube channel for lots of appliance repair tips and help! Follow the Samurai on Twitter and get timely morsels of Appliantological Wisdom! Subscribe to our MST Radio podcast to learn secrets of the trade.
Gators27606

Samsung washer (WF328AA/XAA)

4 posts in this topic

I am working on a Samsung washer (WF328AAW/XAA) that is giving a 3E/E3 and a bE  error code.    I have only seen the 3E myself.   Keep in mind that I am going behind another company.   I was told that they replaced the Stator. 

When I start the unit with small load of cloths is will start off by adding water and will agitate for a few mins and then 3E.   The agitate is not very smooth. 

 I then put it into spin cycle and it will spin but not even close to high speed.     I noticed the spin time started at 11mins then it would drop to 9min and after 3mins it will then go to up to 10mins.

 

This is what I get for working on something(Samsung) I don't know much about.

Any help would be greatly appreciated.

Share this post


Link to post
Share on other sites

Need appliance parts? Call 877-803-7957 now!

The Samsung washer model WF328 had been a source of grief for me until I learned a few details that are not widely known by *anyone*. Even Samsung parts dept folks.

Samsung redesigned the WF328 washer---mid-stride during it's production run.

Models built **after** May 2009 had the DRAIN MOTOR ASSY moved from the rear of the washer to the front panel location.

The STATOR (motor) / ROTOR / HALL EFFECT SENSOR were also changed or redesigned and are NOT interchangeable. I DO NOT have specific/accurate data as to which serial numbers had the original STATOR / ROTOR / HALL SENSOR and which serial numbers got the newer components.

Whenever getting an error "3E"----it is necessary to test the STATOR ASSY from the MAIN BOARD *CN9* plug connector.

CN9:

Pin 1 to Pin 2 = 11.6 ohms

Pin 1 to Pin 3 = 11.6 ohms

Pin 2 to Pin 3 = 11.6 ohms

If the ohms are "off"---remove the plug connector at the STATOR ASSY and inspect for corrosion or damage (add a small amount of dielectric grease to the plug).

Test the ohms at the STATOR ASSY...

If there's even a slight variation of ohms---replace the STATOR ASSY & HALL EFFECT SENSOR.

You'll absolutely need to contact *Samsung* and provide the full model & serial number so that the CORRECT parts are ordered.

***Be assertive and ask the parts representative at Samsung to quadruple-check that the parts are indeed the correct ones for your customer***

The older STATOR ASSY had the HALL EFFECT SENSOR already on it and was *not* removeable from the STATOR.

The newer STATOR ASSY is a different design and has a different HALL EFFECT SENSOR which is removeable/replaceable as a separate part.

Share this post


Link to post
Share on other sites

Domo for posting these pearls of esoteric appliantological wisdom, Master John!

Share this post


Link to post
Share on other sites

UPDATE:

The Samsung WF328 model washers have been an absolutely unbelieveable nightmare.

There are now 3 known **different** versions.

These are determined by the MODEL NUMBER.

For example:

WF328xxx/XAA: This is the original and is listed in parts look-up as "Version 0000".

This is known as "Version 1".

WF328xxx/XAA 01: This is the SECOND version & is shown in parts look-up as "Version 0001".

WF328xxx/XAA 02: This is the THIRD version listed as "Version 0002".

All official parts lists on these models should be considered **inaccurate** and unreliable.

If a part(s) is needed---contact Samsung directly & provide the *full* model/serial numbers with a request for heavy emphasis on triple checking the correct part number(s) of replacement part(s).

If a "bE/3E" error is found in one these washers:

It's very important to identify whether the HALL SENSOR / STATOR ASSY / or MAIN BOARD is defective.

One of the more common symptoms will be that the washer initially starts the cycle fine until approximately 15 minutes later----the "bE" or "3E" is displayed.

If the error is displayed--turn off the washer and then turn on the washer again.

Select the SPIN only cycle (or RINSE/SPIN) and press "Start".

During ramp-up to high-speed spin---if the tub appears to be "laboring" as if binding and/or an electrical odor is noticed from the STATOR ASSY location (overheating)---turn "off" the washer.

Initiate the QUICK TEST MODE by the following steps:

Press the following buttons at the *same* time (with the washer in the "off" mode):

SPIN / SILVERCARE / POWER

All the control panel LEDs will light-up & an audible "beep" can be heard.

Within 1 to 3 seconds---the SOFTWARE VERSION of the MAIN BOARD will be displayed in the control panel (numbers).

Following that---the MODEL INFORMATION will be displayed. If **not** the MAIN BOARD has failed.

In some cases an---"EEEE" may be displayed---this too indicates MAIN BOARD failure.

Getting/ordering the **correct** MAIN BOARD is the next difficult step. Once installed,will resolve the "bE" and/or "3E" error.

HOWEVER............

If the QUICK TEST MODE is able to be performed in it's entirety---then it becomes necessary to verify that the HALL SENSOR and STATOR ASSY is "good".

NOTE: Some Samsung Tech Support staff are only aware of 2 versions of this washer. A few are not even aware that there's more than one.

Parts look-up **cannot** be trusted as accurate for the WF328 model.

Edited by john63

Share this post


Link to post
Share on other sites