I will tell you that the first time we tried to wash a load, it did not fill well, and the close tumbled as they were still mostly dry. So, we stopped, and started all over again, and this time we got enough water and clothes cleaned great. Is it normal to need a 'prime' cycle to get enough water into the machine? Only washed a few loads before this nd code. Of course, stopping, turning it off and on and trying again, and cleaning the filter did nothing.
Called BestBuy. They scheduled an appointment in five days. Appliance repair service left us a message that they didn't service Samsung any more, and were informing BB. Called BB, to be told they had no one else, and they''d call me withing four business hours (tomorrow) to let me know what they would do. Heard nothing. Called late next afternoon, to find out they'd turned it over to manufacturer, gave me a ticket number, and said if I didn't hear anything tomorrow, call Samsung and give them number.
I called Samsung next day. Water is now yucky and smelly in unusable washer. Samsung asks me to hold while they research. Turns out they are trying to find someone to service this, and will call me back in two business days (by now, it's Friday). So I get to wait until TUESDAY afternoon, at which time, if they find someone, they will schedule me an appointment within five business days.
What is it with people not wanting to service Samsung? I know people who have had these for years and love them. All of us in 1940s era houses need the balance of these machines because our first floors are off-grade wood construction, and Samsung doesn't rock the entire house! There are a ton of them in old Savannah, what with all the historic homes and no basements, and the people I know have not had one problem. Guess I'm just special.
I guess I need to fix this myself. Will I void the warranty? I've requested a repair manual from the Samurai. Or should I demand this be taken back and replaced, possibly with another brand? I'm concerned about the grease in the filter, as that makes me wonder about a quality control problem. I've told BestBuy and Samsung, in every conversation, that this purchase was totally dependent on the service contract.
So, do you have any insight or suggestions for me? My previous Neptune Stack lasted nearly 13 years. Dryer still works, and if I didn't have a broken hand, I'd have replaced bearings/tub and kept it going. Will do that later and send it off to college with daughter next year. And that unit was supposed to be a turkey!
Forgive my many typos--not easy to type when your dominant hand is broken!
Edited by sanzan, 11 December 2010 - 07:35 PM.