I'm getting sick of replacing Ceran smoothtop cooktops because customers say "The cooktop cracked on it's own while I was cooking." Most of the time somebody dropped something on it or they tried to wipe up a spill with a cold sponge while the cooktop was still hot.
I'm so tired of customers lies to get something covered under warranty.
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Cracked Ceran Cooktops
Started by Scottthewolf, Dec 20 2010 09:55 PM
5 replies to this topic
#1
Scottthewolf
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Posted 20 December 2010 - 09:55 PM
Scott Wolf
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#2
john63
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Posted 20 December 2010 - 11:42 PM
Per Samsung & LG Training:
"If a customer admits to you (the servicer) that they accidently *damaged* their own range ceramic top---and they're still under the original warranty---REPLACE IT!"
"If the original warranty is still in effect---DO NOT find a reason to void warranty coverage!"
"Keep the customer happy!"
"If a customer admits to you (the servicer) that they accidently *damaged* their own range ceramic top---and they're still under the original warranty---REPLACE IT!"
"If the original warranty is still in effect---DO NOT find a reason to void warranty coverage!"
"Keep the customer happy!"
To eliminate:
Musty odor
L-O-N-G cycle times
Dingy/yellowing whites
Suds error message
Slow spin speeds
Intermittent water leaks (from rear of washer)
And other annoying symptoms which vary brand-to brand.
Read below:
The *correct* amount of HE (High Efficiency) detergent that should be used in any front load or agitatorless top load washer with tub sizes 3.0 cu ft and larger is as follows:
HE: (2) Tablespoons Per Wash Load
HE 2X: (1) Tablespoon
HE 3X: (1) Teaspoon
Perform a TUB CLEAN CYCLE every (4) months.
Use: "Tide Washing Machine Cleaner"
Musty odor
L-O-N-G cycle times
Dingy/yellowing whites
Suds error message
Slow spin speeds
Intermittent water leaks (from rear of washer)
And other annoying symptoms which vary brand-to brand.
Read below:
The *correct* amount of HE (High Efficiency) detergent that should be used in any front load or agitatorless top load washer with tub sizes 3.0 cu ft and larger is as follows:
HE: (2) Tablespoons Per Wash Load
HE 2X: (1) Tablespoon
HE 3X: (1) Teaspoon
Perform a TUB CLEAN CYCLE every (4) months.
Use: "Tide Washing Machine Cleaner"
#3
ROBBYRIG
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Posted 22 December 2010 - 07:11 AM
I'm with John. Those jobs are usually pretty easy anyway.
#4
Scottthewolf
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Posted 23 December 2010 - 10:23 PM
Well, sometimes.
The last one I did was in an Indian family house, it was a Jenn Air gas glasstop cooktop and the burners were so filthy dirty I almost had to drill the screws out to get the burner heads off. The amount of grease was disgustingly gross. I can't believe how much filth I got on my hands and the fact this unit was still under first year warranty. That's what got me starting this thread. I stunk of curry and ginger when I was done with the repair.
The last one I did was in an Indian family house, it was a Jenn Air gas glasstop cooktop and the burners were so filthy dirty I almost had to drill the screws out to get the burner heads off. The amount of grease was disgustingly gross. I can't believe how much filth I got on my hands and the fact this unit was still under first year warranty. That's what got me starting this thread. I stunk of curry and ginger when I was done with the repair.
Scott Wolf
#5
Samurai Appliance Repair Man
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Posted 23 December 2010 - 10:48 PM
I stunk of curry and ginger when I was done with the repair.
Mmm, you must have been licking your fingers for days!
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#6
kdog
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Posted 23 December 2010 - 10:50 PM
I always get even with those ones !!
Edited by kdog, 23 December 2010 - 10:50 PM.
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