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Cracked Ceran Cooktops


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5 replies to this topic

#1 Scottthewolf

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Posted 20 December 2010 - 09:55 PM

I'm getting sick of replacing Ceran smoothtop cooktops because customers say "The cooktop cracked on it's own while I was cooking." Most of the time somebody dropped something on it or they tried to wipe up a spill with a cold sponge while the cooktop was still hot.

I'm so tired of customers lies to get something covered under warranty.
Scott Wolf

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#2 john63

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Posted 20 December 2010 - 11:42 PM

Per Samsung & LG Training:


"If a customer admits to you (the servicer) that they accidently *damaged* their own range ceramic top---and they're still under the original warranty---REPLACE IT!"

"If the original warranty is still in effect---DO NOT find a reason to void warranty coverage!"

"Keep the customer happy!"
To eliminate:

Musty odor

L-O-N-G cycle times

Dingy/yellowing whites

Suds error message

Slow spin speeds

Intermittent water leaks (from rear of washer)

And other annoying symptoms which vary brand-to brand.

Read below:

The *correct* amount of HE (High Efficiency) detergent that should be used in any front load or agitatorless top load washer with tub sizes 3.0 cu ft and larger is as follows:

HE: (2) Tablespoons Per Wash Load

HE 2X: (1) Tablespoon

HE 3X: (1) Teaspoon

Perform a TUB CLEAN CYCLE every (4) months.

Use: "Tide Washing Machine Cleaner"

#3 ROBBYRIG

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Posted 22 December 2010 - 07:11 AM

I'm with John. Those jobs are usually pretty easy anyway.

#4 Scottthewolf

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Posted 23 December 2010 - 10:23 PM

Well, sometimes.

The last one I did was in an Indian family house, it was a Jenn Air gas glasstop cooktop and the burners were so filthy dirty I almost had to drill the screws out to get the burner heads off. The amount of grease was disgustingly gross. I can't believe how much filth I got on my hands and the fact this unit was still under first year warranty. That's what got me starting this thread. I stunk of curry and ginger when I was done with the repair.
Scott Wolf

#5 Samurai Appliance Repair Man

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Posted 23 December 2010 - 10:48 PM

I stunk of curry and ginger when I was done with the repair.



Mmm, you must have been licking your fingers for days! :hodji:

#6 kdog

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Posted 23 December 2010 - 10:50 PM

:fart:
I always get even with those ones !!

Edited by kdog, 23 December 2010 - 10:50 PM.

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