Here's one that I don't see everyday...
Customer calls & schedules an appointment (scheduled for tomorrow).
She explains that they already had a servicer *attempt* to repair their LG washer.
The "servicer" removed some parts / charged the customer $300 & never returned.
After playing "phone tag" with this guy---finally arranges to get her parts returned by meeting at a "public location".
She e-mails a photo of the parts that were removed & returned (in a cardbord box).
MAIN BOARD
NOISE FILTER
HOT WATER VALVE
COLD WATER VALVE
STEAM GENERATOR
AIR VENT HOSE
This servicer was obviously "in over his head" & clueless at diagnostics.
The $300 was not refunded either.
All of this grief for what will likely be a failed HALL EFFECT SENSOR ("LE" error).
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LG Washer "Will Not Spin"
Started by john63, Dec 22 2010 09:50 AM
5 replies to this topic
#1
john63
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- Academy Fellow
-
- 1,411 posts
Sensei
- Location: USA
Posted 22 December 2010 - 09:50 AM
To eliminate:
Musty odor
L-O-N-G cycle times
Dingy/yellowing whites
Suds error message
Slow spin speeds
Intermittent water leaks (from rear of washer)
And other annoying symptoms which vary brand-to brand.
Read below:
The *correct* amount of HE (High Efficiency) detergent that should be used in any front load or agitatorless top load washer with tub sizes 3.0 cu ft and larger is as follows:
HE: (2) Tablespoons Per Wash Load
HE 2X: (1) Tablespoon
HE 3X: (1) Teaspoon
Perform a TUB CLEAN CYCLE every (4) months.
Use: "Tide Washing Machine Cleaner"
Musty odor
L-O-N-G cycle times
Dingy/yellowing whites
Suds error message
Slow spin speeds
Intermittent water leaks (from rear of washer)
And other annoying symptoms which vary brand-to brand.
Read below:
The *correct* amount of HE (High Efficiency) detergent that should be used in any front load or agitatorless top load washer with tub sizes 3.0 cu ft and larger is as follows:
HE: (2) Tablespoons Per Wash Load
HE 2X: (1) Tablespoon
HE 3X: (1) Teaspoon
Perform a TUB CLEAN CYCLE every (4) months.
Use: "Tide Washing Machine Cleaner"
Use the Appliantology Parts Search Box to Find What You Need!
Enter your model number, part number, type of appliance, brand, or even a part description.
365-day return policy on all parts purchased here, even electrical parts that have been installed!
#2
Samurai Appliance Repair Man
-
- Fermented Grand Master
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- 24,719 posts
Your Sometimes-Lucid Host
- Location: USA
- Flavorite Brew:Kirin Ichiban
Posted 22 December 2010 - 02:31 PM
And I'll bet you a buck two-eighty that the parts-changing monkey is out there right now bad-mouthing LG as "over-engineered Korean crap" because he couldn't be bothered with doing a little technical research on the internet to figure out what was really going on.
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#3
Econo Appliance
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- Sublime Master of Appliantology
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- 189 posts
Sōhei
Posted 13 March 2011 - 03:32 PM
Wow! Sounds like one of the "competitors" in my town. Good luck with that one, halfway torn apart hack jobs are no fun.
Econo Appliance Service, Inc. - San Diego appliance repair since 1984
#4
stabbybear
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- Grasshopper
-
- 24 posts
Ikkō-ikki
Posted 13 June 2011 - 08:21 PM
The only complaints I have against them are #1 I tried to get factory auth. before they said they have way to many here (the 4 they have here will shoot down any call they do not want to drive to and have told us in the past they will not go if they are not in the mood) #2 parts can be on back order till 2999 or so it seems.
#5
john63
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- Academy Fellow
-
- 1,411 posts
Sensei
- Location: USA
Posted 13 June 2011 - 09:40 PM
The only complaints I have against them are
#1 I tried to get factory auth. before
they said they have way to many here
**************************************
john63:
Not unique to LG----all manufacturers will decline prospective service centers in areas (zip codes) where ASCs are currently covering/representing.
I've contacted a number of appliance manufacturers to inquire about becoming an authorized servicer. Some politely thanked us but declined. Others never returned phone calls or emails.
**************************************
(the 4 they have here will shoot down any call they do not want to drive to and have told us in the past they will not go if they are not in the mood)
**************************************
john63:
If true---they will not be servicing LG much longer.
LG actively tracks servicer performance.
**************************************
#2 parts can be on back order till 2999 or so it seems.
**************************************
john63:
Not that one again. False.
#1 I tried to get factory auth. before
they said they have way to many here
**************************************
john63:
Not unique to LG----all manufacturers will decline prospective service centers in areas (zip codes) where ASCs are currently covering/representing.
I've contacted a number of appliance manufacturers to inquire about becoming an authorized servicer. Some politely thanked us but declined. Others never returned phone calls or emails.
**************************************
(the 4 they have here will shoot down any call they do not want to drive to and have told us in the past they will not go if they are not in the mood)
**************************************
john63:
If true---they will not be servicing LG much longer.
LG actively tracks servicer performance.
**************************************
#2 parts can be on back order till 2999 or so it seems.
**************************************
john63:
Not that one again. False.
To eliminate:
Musty odor
L-O-N-G cycle times
Dingy/yellowing whites
Suds error message
Slow spin speeds
Intermittent water leaks (from rear of washer)
And other annoying symptoms which vary brand-to brand.
Read below:
The *correct* amount of HE (High Efficiency) detergent that should be used in any front load or agitatorless top load washer with tub sizes 3.0 cu ft and larger is as follows:
HE: (2) Tablespoons Per Wash Load
HE 2X: (1) Tablespoon
HE 3X: (1) Teaspoon
Perform a TUB CLEAN CYCLE every (4) months.
Use: "Tide Washing Machine Cleaner"
Musty odor
L-O-N-G cycle times
Dingy/yellowing whites
Suds error message
Slow spin speeds
Intermittent water leaks (from rear of washer)
And other annoying symptoms which vary brand-to brand.
Read below:
The *correct* amount of HE (High Efficiency) detergent that should be used in any front load or agitatorless top load washer with tub sizes 3.0 cu ft and larger is as follows:
HE: (2) Tablespoons Per Wash Load
HE 2X: (1) Tablespoon
HE 3X: (1) Teaspoon
Perform a TUB CLEAN CYCLE every (4) months.
Use: "Tide Washing Machine Cleaner"
#6
appl.tech.29501
-
- Academy Fellow
-
- 8,019 posts
Sensei
- Location: USA
- Flavorite Brew:Waffle House Coffee
Posted 18 June 2011 - 05:55 PM
I agree with John. I too previously was opposed to the thought of LG service from all the horror stories
I was hearing. Once I started my own business and got on board with them I couldnt be more pleased
as far as doing warranty work goes in general. They pay more and quicker than the other large companies
and I have yet to have a part back ordered. claims are processed within 48 hours and payment withing 2 weeks.
thats for a paper check, about a week if you have direct deposit set up. They provide loads of training and do not
charge their servicers for technical access like most of the other companies. The service Reps(or at least mine)
actually do return your calls and emails so your not left in the dark....thats my 2 cents.
I was hearing. Once I started my own business and got on board with them I couldnt be more pleased
as far as doing warranty work goes in general. They pay more and quicker than the other large companies
and I have yet to have a part back ordered. claims are processed within 48 hours and payment withing 2 weeks.
thats for a paper check, about a week if you have direct deposit set up. They provide loads of training and do not
charge their servicers for technical access like most of the other companies. The service Reps(or at least mine)
actually do return your calls and emails so your not left in the dark....thats my 2 cents.
If you would like to make a donation you may do so at the link below
One on one repair help now available !
http://homepage.mac....ppl.tech.29501/
http://twitter.com/ApplTech29501
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www.eliteapplianceservice.org
One on one repair help now available !
http://homepage.mac....ppl.tech.29501/
http://twitter.com/ApplTech29501
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