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LG Washer "Will Not Spin"


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5 replies to this topic

#1 john63

john63

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Posted 22 December 2010 - 09:50 AM

Here's one that I don't see everyday...

Customer calls & schedules an appointment (scheduled for tomorrow).

She explains that they already had a servicer *attempt* to repair their LG washer.

The "servicer" removed some parts / charged the customer $300 & never returned.

After playing "phone tag" with this guy---finally arranges to get her parts returned by meeting at a "public location".

She e-mails a photo of the parts that were removed & returned (in a cardbord box).

MAIN BOARD

NOISE FILTER

HOT WATER VALVE

COLD WATER VALVE

STEAM GENERATOR

AIR VENT HOSE

This servicer was obviously "in over his head" & clueless at diagnostics.

The $300 was not refunded either.

All of this grief for what will likely be a failed HALL EFFECT SENSOR ("LE" error).
To eliminate:

Musty odor

L-O-N-G cycle times

Dingy/yellowing whites

Suds error message

Slow spin speeds

Intermittent water leaks (from rear of washer)

And other annoying symptoms which vary brand-to brand.

Read below:

The *correct* amount of HE (High Efficiency) detergent that should be used in any front load or agitatorless top load washer with tub sizes 3.0 cu ft and larger is as follows:

HE: (2) Tablespoons Per Wash Load

HE 2X: (1) Tablespoon

HE 3X: (1) Teaspoon

Perform a TUB CLEAN CYCLE every (4) months.

Use: "Tide Washing Machine Cleaner"

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365-day return policy on all parts purchased here, even electrical parts that have been installed!

#2 Samurai Appliance Repair Man

Samurai Appliance Repair Man

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Posted 22 December 2010 - 02:31 PM

And I'll bet you a buck two-eighty that the parts-changing monkey is out there right now bad-mouthing LG as "over-engineered Korean crap" because he couldn't be bothered with doing a little technical research on the internet to figure out what was really going on.

#3 Econo Appliance

Econo Appliance

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Posted 13 March 2011 - 03:32 PM

Wow! Sounds like one of the "competitors" in my town. Good luck with that one, halfway torn apart hack jobs are no fun.
Econo Appliance Service, Inc. - San Diego appliance repair since 1984

#4 stabbybear

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Posted 13 June 2011 - 08:21 PM

The only complaints I have against them are #1 I tried to get factory auth. before they said they have way to many here (the 4 they have here will shoot down any call they do not want to drive to and have told us in the past they will not go if they are not in the mood) #2 parts can be on back order till 2999 or so it seems.

#5 john63

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Posted 13 June 2011 - 09:40 PM

The only complaints I have against them are

#1 I tried to get factory auth. before

they said they have way to many here

**************************************
john63:

Not unique to LG----all manufacturers will decline prospective service centers in areas (zip codes) where ASCs are currently covering/representing.

I've contacted a number of appliance manufacturers to inquire about becoming an authorized servicer. Some politely thanked us but declined. Others never returned phone calls or emails.

**************************************


(the 4 they have here will shoot down any call they do not want to drive to and have told us in the past they will not go if they are not in the mood)


**************************************
john63:

If true---they will not be servicing LG much longer.

LG actively tracks servicer performance.

**************************************

#2 parts can be on back order till 2999 or so it seems.


**************************************
john63:

Not that one again. False.
To eliminate:

Musty odor

L-O-N-G cycle times

Dingy/yellowing whites

Suds error message

Slow spin speeds

Intermittent water leaks (from rear of washer)

And other annoying symptoms which vary brand-to brand.

Read below:

The *correct* amount of HE (High Efficiency) detergent that should be used in any front load or agitatorless top load washer with tub sizes 3.0 cu ft and larger is as follows:

HE: (2) Tablespoons Per Wash Load

HE 2X: (1) Tablespoon

HE 3X: (1) Teaspoon

Perform a TUB CLEAN CYCLE every (4) months.

Use: "Tide Washing Machine Cleaner"

#6 appl.tech.29501

appl.tech.29501

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Posted 18 June 2011 - 05:55 PM

I agree with John. I too previously was opposed to the thought of LG service from all the horror stories
I was hearing. Once I started my own business and got on board with them I couldnt be more pleased
as far as doing warranty work goes in general. They pay more and quicker than the other large companies
and I have yet to have a part back ordered. claims are processed within 48 hours and payment withing 2 weeks.
thats for a paper check, about a week if you have direct deposit set up. They provide loads of training and do not
charge their servicers for technical access like most of the other companies. The service Reps(or at least mine)
actually do return your calls and emails so your not left in the dark....thats my 2 cents.
If you would like to make a donation you may do so at the link below

One on one repair help now available !

http://homepage.mac....ppl.tech.29501/

http://twitter.com/ApplTech29501

http://www.facebook.com/ApplTech29501

www.eliteapplianceservice.org




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