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Question about warranties


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4 replies to this topic

#1 The Jesus

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Posted 19 January 2011 - 03:37 PM

I read your response to the other question about warranties that someone asked, but I felt it was asked incorrectly. I am a salesman for a major appliance store in Vegas and after reading a ton of your articles, I can't see why people don't buy the warranties. Our warranty is simple:

In home parts and labor, no service call
No co-pay, no deductible
If the same problem goes wrong more than 3 times the unit gets replaced with a new unit
If they can't fix it, or deem that its more expensive to fix than its worth, it gets replaced with a new unit
If the unit is not available (ie. we have to replace it at year 3, obviously the original washer isn't on the market anymore, it gets replaced with whatever replaced it down the line). I see it happen about once per month
It also covers normal wear and tear as well, not only factory defects

Our warranties are pretty reasonably priced, for the 5 year warranties its:
$69 for the cheap top loads )estate/amana)
$99 for the entery level front loads and HE top loads (most of the 4 cu ft front loads or the whirlpool cabrias)
$129 for the higher end front loads and large top loads (maytag bravos, lg 5101, samsung 448s, whirlpool duets)
$149 for the huge steam units (all of the new steam 5cu ft models and the lg 4.8}

We use a few different services, A&E being one of them, and for the most part they stay complaint free. Now if you're saying they need proper maintenance every couple of years, minus any large parts breaking, wouldn't you say the warranties would be worth it? If anything big DID go wrong at all in 5 years, the warranties more than pay for themselves. Even without something big going wrong, they still aren't a waste of money. Plus 75% of the items we sell are Samsung and LG anyway, not having to order the parts yourself would save alot of hassle being that they're so hard to get.

That being said, would you feel that its in most people's best interests to get warranties? Especially if they're buying an open box discounted unit (we've sold $1400 washers/dryers open box for like $500, just to get rid of them) and the warranty is the same and still covers it, would it then be worth it?

Thanks for your time Samurai Guy,
The Jesus

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#2 kdog

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Posted 19 January 2011 - 04:22 PM

Personally, I have ALWAYS recommended the added Warranty's, but my vision is clouded by the fact that I only get called to fix the broken ones; not the ones that have operated trouble free. For every one we see, there must be many we don't see - odds are that if it wasn't that way, it wouldn't be offered.
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#3 appl.tech.29501

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Posted 19 January 2011 - 05:40 PM

I always recommend the factory extended warranties for mid level with electronics and up. Retailers extended warranties in my area is terrible. Just takes too long for the customer to get adequate service. Glad to hear it"s successful with your business.
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#4 The Jesus

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Posted 19 January 2011 - 06:40 PM

I always recommend the factory extended warranties for mid level with electronics and up. Retailers extended warranties in my area is terrible. Just takes too long for the customer to get adequate service. Glad to hear it"s successful with your business.


Well occasionally it takes a while for us, especially since most of our products sold are Samsung and LG and the parts have to be ordered. How long is too long for you?

#5 john63

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Posted 19 January 2011 - 10:42 PM

<<<Our warranties are pretty reasonably priced, for the 5 year warranties its:
$69 for the cheap top loads )estate/amana)
$99 for the entery level front loads and HE top loads (most of the 4 cu ft front loads or the whirlpool cabrias)
$129 for the higher end front loads and large top loads (maytag bravos, lg 5101, samsung 448s, whirlpool duets)
$149 for the huge steam units (all of the new steam 5cu ft models and the lg 4.8}>>>

*************

Very good deals.
"Sounds" like Warrantech Extended Warranty.

*************

<<<We use a few different services, A&E being one of them>>>

<<<Well occasionally it takes a while for us, especially since most of our products sold are Samsung and LG and the parts have to be ordered.>>>

**************

Over 90% of Samsung & LG parts arrive within 48 hours.

If the servicers are "smart"--they'll try to establish an inventory to expedite a certain percentage of same-day repairs. This wins angry/disappointed consumers back into the good graces of both the *retailer* and the *manufacturer*.

**************

<<<How long is too long for you?>>>

**************

More the 6 days---from the time the "call" originated till completion.
To eliminate:

Musty odor

L-O-N-G cycle times

Dingy/yellowing whites

Suds error message

Slow spin speeds

Intermittent water leaks (from rear of washer)

And other annoying symptoms which vary brand-to brand.

Read below:

The *correct* amount of HE (High Efficiency) detergent that should be used in any front load or agitatorless top load washer with tub sizes 3.0 cu ft and larger is as follows:

HE: (2) Tablespoons Per Wash Load

HE 2X: (1) Tablespoon

HE 3X: (1) Teaspoon

Perform a TUB CLEAN CYCLE every (4) months.

Use: "Tide Washing Machine Cleaner"




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