Posted 10 February 2011 - 12:29 PM
Hello everyone I need your help!!! I purchased the Maytag MF12569VEM fridge from Home Depot after Black Friday. My problem I am having is that the left door will not stay fully open when you open it. It will close to where it is still partially open. This is really frustrating when trying to load items into the left side of the fridge as the door will just partially close. The right side door will stay fully open. I contacted Maytag and they sent a repair person to the house who looked at it and said he had to order the part for the door as it looked like when the delivery people brought the fridge, when they removed the door they forgot to put the part back on that keeps it open. The part came directly to my house and a different repair person came to the house and said first of all it was the wrong part and then stated that they don't put those parts in the door anymore and that the door was not supposed to stay fully open anyways. I was not satisfied with that answer so I called Mayatg again and told them what happened. I specifically asked the person if the door was in fact supposed to stay open and she went and talked to one of the engineers there and he stated that yes the door was supposed to stay fully open. The girl set up an appointment for a different repair company. The person called me and said he would order the part needed and would come and install it. The repairman came yesterday and when he tried top install the part it didn't fit either. He was not happy bout this so he called Maytag himself and this time the person talked to an engineer and he stated that the door was NOT supposed to stay fully open!!! He said it was because of the middle seal slat that is on the left door. That makes no sense as the door still stays partially open!!!Are you kidding me???? Can someone from this forum PLEASE tell me if the door is in fact supposed to stay fully open??? I see no reason why it shouldn't!!! Thanks in advance for everyone's help!!