17 replies to this topic

[swenson]

THE WASHER continously spins 57 min on display actual time to finish cycle 1hr 20 min. Takes longer then it should to finish what should I look for as the cause also threw a code UE which means out of balence It hasn't worked correcttly since day one time on display is whey off. thank you in advance

[RegUS_PatOff]

which Wash Cycle and which Water temperature setting / option is causing problems ?

[john63]

<<<THE WASHER continously spins 57 min on display actual time to finish cycle 1hr 20 min. Takes longer then it should to finish what should I look for as the cause>>>

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The CYCLE RUN TIME displays "57" minutes but the actual duration of the cycle is 1 hour 20 minutes?

Caused by incorrect type of detergent (non-HE) or too much of the correct detergent (HE type).

The correct amount of HE detergent to be used (disregard the detergent instructions *entirely*).

HE : (2) Tablespoons Per Wash

HE 2X: (1) Tablespoon

HE 3X: (1) Teaspoon

Tell your customer that LG /Samsung / Electrolux are paddling a canoe up-river trying to get the message out that the detergent instructions are erroneous---by a mile.

Using too much "HE" detergent (or any amount of non-HE) will cause the software/computer to enter SUDS KILL/REMOVAL MODE.

Most customers will only know of this when they see the TIME REMAINING at say---34 minutes.

Then they leave the laundry room to get the mail / briefly chat with the neighbor / pour a cup of coffee and re-enter the laundry room---and see that the TIME REMAINING still shows 34 minutes remaining.

This occurs when the SUDS KILL MODE has been activated due to suds detected in the wash cycle during the RINSE portion of the cycle.

Eventually the SUDS KILL MODE defaults and the TIME REMAINING display resumes counting down again.

SOLUTION:
Add TIDE WASHING MACHINE CLEANER to the washer (no laundry) and run a TUB CLEAN CYCLE. This will remove SOAP SCUM/CURD from the tub. This should be done at least every 4 months to also keep MUSTY ODOR from occurring as well.
Similar to adopting a new religion---use the CORRECT amount of HE detergent---religiously.

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<<<also threw a code UE which means out of balence>>>

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The SERIAL NUMBER would help with this.

Older WM2277 washers used a BALL SENSOR. This sensor was prone to triggering an IMBALANCED LOAD ERROR (UE) with a hair-trigger sensitivity. Especially on WOOD FLOORING.

If this washer is one the newer WM2277 models---add a single towel to the tub. Close door. Press POWER button. Press SPIN SPEED button to select fastest spin speed setting. Press START button.
Wait until 9 minutes remaining is displayed (tub begins higher RPM spin speed).
Place fingers at the edge of both front leveling legs/feet and feel which of the legs/feet is beginning to lift off the floor (up & down motion).
Use the WRENCHETTE provided with all LG washers to adjust the appropriate leg until up/down motion/noise is minimized/stopped.
Lock the leveling legs to prevent them from becoming misadjusted later.

Edited by john63, 13 April 2011 - 12:13 AM.

[swenson]

customer said they dont have the spanner wrench never got one serial no is 702KWXD04330 customer tryed every water temp this is in normal wash and all other cycles same issue with timer taking longer then it should. I read above about the he detergent

Edited by swenson, 13 April 2011 - 08:24 PM.

[john63]

<<<customer said they dont have the spanner wrench never got one>>>

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Use a 17mm open-end wrench

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<<<serial no is 702KWXD04330>>>

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Built February 2007

No BALL SENSOR used on this washer (that's good).

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<<<customer tryed every water temp this is in normal wash and all other cycles same issue with timer taking longer then it should>>>

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I'm asked about this "problem" at least 400 times a year.

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<<<I read above about the he detergent>>>

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[swenson]

wow all this running longer cause the soap is too much I will advise customer of this and they were actually ringing out the clothes them self too said it did not spin out the clothes orig complaint unit not going into rinse or spin. Is this another issue or again to much soap wrong ratio of soap. Also said that there is water in the fabric softner tray dispencer although it was not that much when I was there.

[john63]

<<<said it did not spin out the clothes orig complaint unit not going into rinse or spin. Is this another issue or again to much soap wrong ratio of soap.>>>

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Most likely.

LG washers built *before* 2008 have the *older version* HALL EFFECT SENSOR.

These sensors frequently failed when too much (or the incorrect type) detergent was used repeatedly (months).

Newer HALL EFFECT SENSORS have a more robust resistor and will not fail due to suds.

Usually the customer will describe having seen an "LE" error displayed and the washer stopped working altogther.

Unplugging the washer for approx one minute powers-down the MAIN BOARD (resets/reboot). Plugging the washer back-in allows using the washer again---although the cycle must be started from the beginning again.

After many months---finally the older-type HALL EFFECT SENSOR fails.



If this washer is on a WOOD FLOOR---install a set of SHAKEAWAY PADS. These are hard-rubber square pads for each leg of the washer.

They will not stop all shaking during the spin cycle----but will *quiet down* the washer.

Available at Lowes & other appliance retail stores.

[john63]

<<<Also said that there is water in the fabric softner tray dispencer although it was not that much when I was there.>>>

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Normal.

Residual *water* is often seen in the BLEACH / LIQUID SOFTENER and MAIN WASH dispensers.

This is also common on other brands as well.

Not a defect.

The critical thing to explain to the customer is...

Did the DETERGENT fully dispense? Is any DETERGENT remaining in the dispenser cup at all?

Did the BLEACH fully dispense? Place a fingertip into the BLEACH dispenser & smell the liquid--does it smell like straight BLEACH or does it seem to be a trace-bleach-odor?

Did the SOFTENER fully dispense? etc etc etc...

[swenson]

its on a ceramic tile floor

when i was there it had very little water in the fabric soft tray

[john63]

<<<its on a ceramic tile floor>>>

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If the flooring *under* the tile is wood---there will be no improvement in stability of the floor to end the spin-cycle shake/vibration/resonance.

Tile flooring is cosmetic does not "reinforce" wood floors.

[swenson]

where can this tide tub clean be purchased and how do you do a tub clean cycle there is no button on unit customer said also customer used no detergent and machine says 57 min took actually 1 20 min. there is no le code on display should i replace the hall affect sensor? or board or both items? thank you

[RegUS_PatOff]

which Wash Cycle and which Water temperature setting / option is causing problems ?

[john63]

<<<where can this tide tub clean be purchased>>>

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Home Depot,Lowes,most supermarkets.

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<<<how do you do a tub clean cycle there is no button on unit>>>

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Older washers do not have the option/feature for this. Newer LG washers have a TUB CLEAN CYCLE and newer Whirlpool Duet front load washers have a WASHER CLEAN CYCLE.

The directions/instructions on the TIDE WASHING MACHINE CLEANER package is intended to be used by those consumers with the older model washers--without the special clean option.

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<<<customer used no detergent and machine says 57 min took actually 1 20 min.>>>

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Until a TUB CLEAN CYCLE has been performed---there will be detergent residue in the washer tub.

On older LG washers in which the consumer has been using the *incorrect* type or amount of detergent for an extended period of time---I usually run 3 consecutive TUB CLEAN CYCLES to get most of the *soap scum/curd removed from the tub.

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<<<should i replace the hall affect sensor? or board or both items? thank you>>>

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It never hurts to replace the HALL EFFECT SENSOR on an older LG washer. The newer HALL EFFECT SENSORS are more durable. Nothing at this time indicates that there's a fault/problem with the MAIN BOARD.

[swenson]

The model number is not correct it supposed to be WM2077CW101. What is the part number for the hall effect sensor? Does everything above apply to this machine also?

[swenson]

What does the hall effect sensor look like and where is it on the machine, is it easy to get to what would it involve to replace it also ran machine with just water in it and it was 11 minutes to long model # WM2077CW101

[Samurai Appliance Repair Man]

Hall sensor is in back, attached to the stator. Got more info and purdy pitcher ratcheer... http://fixitnow.com/...or-wassamattor/

[swenson]

I looked at the soap being used its does not say he on it any place and clorox2 bleach does say he on back label. Installed 2007 the washer. The analogue preasure switch needs replacing ?How do I take the stator apart?&nbsp; I see one bolt in the center and 6 bolts&nbsp; what is the best method.<br>

Edited by swenson, 12 May 2011 - 07:06 AM.

[john63]

<<<The model number is not correct it supposed to be WM2077CW101. What is the part number for the hall effect sensor? Does everything above apply to this machine also?>>>

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Yes---all LG front load washers.

Many other brands as well--although symptoms can vary on other makes.

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<<<I looked at the soap being used its does not say he on it any place>>>

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A major mistake.

Using ANY amount of non-HE detergent (or too much High Efficiency detergent) will cause--among other symptoms--the MAIN BOARD to initiate a little-known software program called: "Suds Kill Mode".

When this occurs---the ONLY indication that this "mode" has been enabled---is that the TIME REMAINING display will **stall**.

Usually this occurs near the RINSE portion of the cycle.

It's not uncommon for some customers to assume that the "clock" is faulty/defective because the TIME REMAINING will stay at a particular number for a l-o-n-g time before dropping to a lower number.
The average "stuck" time is around "34 minutes" remaining.

After a half an hour or so----the time will then display "33 minutes" and resume a normal countdown sequence (Suds Kill Mode ended by default).

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<<<clorox2 bleach does say he on back label.>>>

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This is a color-safe bleach and is not really a bleach. Nor is it a detergent.

Should be added to the LIQUID DETERGENT DISPENSER with HE detergent (in an equal amount as HE detergent).

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<<<The analogue preasure switch needs replacing ?>>>

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No.

Unlike WHIRLPOOL front load washers---the LG washer WATER FREQUENCY SENSOR (water level sensor) is NOT prone to damage from suds.