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In the customers home


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5 replies to this topic

#1 certified tech group 51

certified tech group 51

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Posted 06 May 2011 - 08:49 PM

You are at the appliance, at the behest of the customer.............While you are making the diagnosis, the customer is lighting up their third cigarette...The air is blue from the smoke and haze....I know I will smell of cigarette smoke, BUT, you are there to fix their appliance..... Do you--------- 1) never start the job if you see them smoking.........2) ask/tell them to stop ( but their home ).......3) carry an oxygen mask and tank ( like the old folks in Wall*Mart)..........4) suck it up ( no pun ) and carry on.... :blink: What do you do ???????

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#2 john63

john63

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Posted 06 May 2011 - 10:09 PM

Carry on.

I've been in a home where the freezer is filled to the brim with--pot.

Not my business. Customer is polite/respectful. They enjoy their weed---I enjoy my smokes and occassional beer.

They don't cause others trouble---nor do I.

I had a guy that was in his 60s---smoke *crack* right in front of me.

He paid his bill in cash---this was in a "bad" part of town.

I felt sorry for his addiction---but he was NOT a problem customer.

I get more problems from "white collar" customers with checks that bounce like a rubber ball and credit cards that are declined. Go figure.
To eliminate:

Musty odor

L-O-N-G cycle times

Dingy/yellowing whites

Suds error message

Slow spin speeds

Intermittent water leaks (from rear of washer)

And other annoying symptoms which vary brand-to brand.

Read below:

The *correct* amount of HE (High Efficiency) detergent that should be used in any front load or agitatorless top load washer with tub sizes 3.0 cu ft and larger is as follows:

HE: (2) Tablespoons Per Wash Load

HE 2X: (1) Tablespoon

HE 3X: (1) Teaspoon

Perform a TUB CLEAN CYCLE every (4) months.

Use: "Tide Washing Machine Cleaner"

#3 Samurai Appliance Repair Man

Samurai Appliance Repair Man

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Posted 06 May 2011 - 10:51 PM

You are a wise man, john63. I love your live and let live attitude. Wouldn't the world be a better place if more people thought like that and stopped making other people's private bidness their own? We, as a species, just need to chill with each other, cut each other some slack and just be cool with each other. If that's not what the Main Man was talking about when he said to love one another, I don't know what is.

It goes both ways, though. Working on a freezer full of Mother Nature that isn't affecting you in any way is different from working in a roomful of second hand smoke. I've been in exactly same situation and learned to take a different tack. I tell the customer, in a jovial tone, "If you're gonna smoke, I'm gonna have to ask you for a beer-- it's the only way I can handle the smoke." (True statement, BTW) The situation resolves in one of two ways: they supply me with a beer, which I happily swill while working on their appliance or they put out the cigarette/leave the room. All amicably done and in a way that retains the customer.

#4 Tuco

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Posted 07 May 2011 - 12:50 AM

Training video ....9 seconds to fix any problem :rolleyes:



#5 appl.tech.29501

appl.tech.29501

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Posted 08 May 2011 - 07:15 PM

You could try getting the "Man Scouts" involved...


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#6 Samurai Appliance Repair Man

Samurai Appliance Repair Man

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Posted 08 May 2011 - 07:47 PM

You could try getting the "Man Scouts" involved...



That was insanely funny! :party:




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