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Samsung DV219AGW/XAA Manual Request...HE error code


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14 replies to this topic

#1 phillymac1

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Posted 27 May 2011 - 12:16 AM

I wanted to see if someone has a service manual on this model (Samsung DV219AGW/XAA), it attempt to run for about 10 to 20 seconds or so then stops and flashes "HE" error code. Is anyone familiar with this problem? Have to order Samsung parts here in Houston so I wanted be sure if we could nip it in the bud, it's a gas dryer if I hadn't mentioned it earlier....

Thanks
Phillip

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#2 john63

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Posted 27 May 2011 - 12:37 AM

There's TECH SHEET on the back of the dryer.

Look for the OHMs value for the THERMISTOR.

Check the OHMs of the THERMISTOR on the BLOWER HOUSING.
To eliminate:

Musty odor

L-O-N-G cycle times

Dingy/yellowing whites

Suds error message

Slow spin speeds

Intermittent water leaks (from rear of washer)

And other annoying symptoms which vary brand-to brand.

Read below:

The *correct* amount of HE (High Efficiency) detergent that should be used in any front load or agitatorless top load washer with tub sizes 3.0 cu ft and larger is as follows:

HE: (2) Tablespoons Per Wash Load

HE 2X: (1) Tablespoon

HE 3X: (1) Teaspoon

Perform a TUB CLEAN CYCLE every (4) months.

Use: "Tide Washing Machine Cleaner"

#3 phillymac1

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Posted 27 May 2011 - 12:43 AM

I did check the thermistor out, it ohmed at about 6.5something and change, where should the thermistor be at?

#4 john63

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Posted 27 May 2011 - 12:51 AM

I don't recall specifically---something like 10,000 OHMs at 77F.

It is important to verify---per temperature/OHM chart...

Another thing to check for is...when the dryer stops---are there "Marching Ants" dancing around the perimeter of the control panel DISPLAY? This would look like a set of dashes (-) running a rectangular circular pattern continously.

If this occurs---replace the MAIN BOARD. Software defect.
To eliminate:

Musty odor

L-O-N-G cycle times

Dingy/yellowing whites

Suds error message

Slow spin speeds

Intermittent water leaks (from rear of washer)

And other annoying symptoms which vary brand-to brand.

Read below:

The *correct* amount of HE (High Efficiency) detergent that should be used in any front load or agitatorless top load washer with tub sizes 3.0 cu ft and larger is as follows:

HE: (2) Tablespoons Per Wash Load

HE 2X: (1) Tablespoon

HE 3X: (1) Teaspoon

Perform a TUB CLEAN CYCLE every (4) months.

Use: "Tide Washing Machine Cleaner"

#5 phillymac1

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Posted 27 May 2011 - 01:03 AM

Nah, nothing like that at the control board, just HE code, nothing else...now don't laugh if this sounds crazy but you said thermistor should ohm out @10,000 ohms at 77 degrees, hope that means around room temp, cause the dryer wont stay on long enough for it to heat. :)

#6 john63

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Posted 27 May 2011 - 01:18 AM

Most TECH SHEETS will give an OHMs value for the THERMISTOR at differing temperatures.

If the TECH SHEET does not show/provide that information---the SERVICE MANUAL should have it.

This is purely an anecdotal observation on my part...

It seems that most of the THERMISTOR failures occur in homes at or very near a *salt water* environment (ocean/beach).

The THERMISTORS on Samsung dryers appear to have a polyurethane-type coating on it. On those THERMISTORS that were faulty/failed---that I've had---the copper-colored tip of the THERMISTOR appeared corroded. The OHM value at room temperature was significantly "off".

Edited by john63, 27 May 2011 - 01:21 AM.

To eliminate:

Musty odor

L-O-N-G cycle times

Dingy/yellowing whites

Suds error message

Slow spin speeds

Intermittent water leaks (from rear of washer)

And other annoying symptoms which vary brand-to brand.

Read below:

The *correct* amount of HE (High Efficiency) detergent that should be used in any front load or agitatorless top load washer with tub sizes 3.0 cu ft and larger is as follows:

HE: (2) Tablespoons Per Wash Load

HE 2X: (1) Tablespoon

HE 3X: (1) Teaspoon

Perform a TUB CLEAN CYCLE every (4) months.

Use: "Tide Washing Machine Cleaner"

#7 phillymac1

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Posted 27 May 2011 - 01:32 AM

My guess would be the thermistor at fault, it runs inline with that motor, if it acts up, motor would all likely shut down, these are just a hunch for me...hopefully if I can get ahold of aervice manual, it will really help.

#8 phillymac1

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Posted 27 May 2011 - 10:07 AM

Was anyone able to find a service manual to this model or have anyone had this issue with the "HE" error code on the dryer????

#9 RegUS_PatOff

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Posted 27 May 2011 - 10:27 AM

may be similar to the DV316LG

hE Heater Error
Invalid heating Temp in running the dryer
Check for:
- Restricted vent system.
- Check Thermistor resistance.
Thermistor resistance 10K Ω @ 25°C 77°F
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#10 phillymac1

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Posted 27 May 2011 - 10:49 AM

Okay, I see this is why I'm still at newbie status...I did ohm the thermistor at about 6.5ohm but I'm not for sure @ what temp, can this be done with my meter. Also, I mentioned it's a gas dryer, so I did continuity test on flame sensor...good, but wouldn't read any continuity on the ignitor, could this have something to do with the error code????

Oh I forgot to mention (again), I ran the dryer with vent hose disconnected as well and it still error :)

#11 RegUS_PatOff

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Posted 27 May 2011 - 10:50 AM

Thermistor should read about 10,000 OHMs at room temperature 77F
Ignitor may read about 500 OHMs.
Should be using a digital OHM meter.
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#12 phillymac1

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Posted 27 May 2011 - 11:05 AM

Yes, I'm using digital but I'm not getting anwhere near those numbers. so I think I'm gonna bite the bullet and order both items, and see how it goes...I'll let you guys know how it goes :blink:

#13 RegUS_PatOff

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Posted 27 May 2011 - 11:13 AM

What readings are you getting..
If you're getting any reading on the Ignitor, it should be OK.
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#14 phillymac1

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Posted 27 May 2011 - 11:21 AM

not getting any reading on ignitor, it's @ 1 on my meter, also the meter should beep as well, I'm not getting the beep tone neither so I take it ignitor is bad. On the thermistor, I'm getting 6.5 ohms as well, no where near 10G's as you mentioned.

#15 RegUS_PatOff

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Posted 27 May 2011 - 11:27 AM

... not getting any reading on ignitor, it's @ 1 on my meter, also the meter should beep as well, I'm not getting the beep tone neither so I take it ignitor is bad.
... On the thermistor, I'm getting 6.5 ohms as well, no where near 10G's as you mentioned.

depends on the OHM meter and range setting ..
Ignitor setting ... OHM meter should be set on the 1k OR 2k scale

Thermistor setting should be on the 20k or 100k setting
6.5 OHMs ?
6.5k OHMs
.

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every day is Down Syndrome Awareness Day
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