Kenmore HE2 Plus Front Load Super Capacity Washer
Posted 05 July 2011 - 04:56 PM
Today I received the dreaded F-21 error code. This isn't the first time I've had that error, so I knew what to do. I cleaned out the pump drain which had a few items in it, but nothing major. I ran the machine again and again got the error. I can hear the pump kick on, just no movement of water. . So after draining the washer again, I removed the drain pump completely and made sure nothing was caught in it. There was nothing. I tested the pump with power applied and it worked, the pump blades moved as they should. So I replaced the pump and also blew out the drain line that goes into the wall. I replaced everything including the access door and ran the system. Still having f-21 errors with a few 5d errors. I can hear the pump motor working it's just not draining any water. So I thought maybe I'll try blowing (creating back pressure) into the drain line and see what happens. So I took the end of the drain line and blew air (against the flow) while the machine was trying to drain water. Well that definitely did something as my washer began draining water like it should. So I figured "hey maybe that fixed it." Well it didn't. The only way to get the washer to drain properly is to blow in the end of the drain line..
Just wondering if I'm looking at a new drain pump or possibly something else it might be.
I tell you what, although old school washers used more water and electricity, I never had the problems I've had with these more efficient ones... I don't know how efficient they are when they nickle and dime you all the time.
Posted 05 July 2011 - 05:48 PM
You need a new drain pump. if you post your model# we can link you the part.
Or, you can go to Repairclinic.com and enter your model #
Need parts? Call our Parts Department now! 877-803-7957
Posted 05 July 2011 - 06:38 PM
My model# is 110.47532602. Looks like it's around $90. Now to decide if the $90 is better spent on fixing it or going towards a better machine. Seems there are lots of problems with this model. Wish I would have researched it a bit more before buying.
Posted 06 July 2011 - 07:36 AM
$90 is a whole lot less than a new machine. And buying a new one isn't a panacea; you'll still be doing repairs on it every two to four years (industry average) no matter who made it.
Posted 06 July 2011 - 09:31 PM
In the attached image, does the ball (item 4) sit inside the hose assembly (item 6) or between the hose (#6) and the drum? Logically, I would believe it would sit inside the hose (as it was when I took it apart) to prevent back flow into the drum when the pump engages. If it is in the correct position do you think that maybe the hose (#6) could be the problem? If I am blowing air back up the drain line, perhaps I am actually seating the ball preventing back flow causing the pump to work, or is that a stretch?
Posted 06 July 2011 - 09:42 PM
Posted 06 July 2011 - 09:58 PM
I tested it last night and ran a complete wash w/clothes. Every time the pump motor kicked on I blew into the drain line (as mentioned in my last post) and the drain cycle started. It went through the entire wash cycle (quick wash) with no problems apart from having to blow down the drain line every few minutes.
Posted 07 July 2011 - 08:50 AM
Posted 08 July 2011 - 04:38 PM
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