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jachalope

GE side-by-side NOT freezing -- HELP!

8 posts in this topic

Greetings from unworthy apprenctice!!

Bought brand new, worked great until we moved out last week.

One week after moving in. The frozen food thawed completely. Refrigerator section seems OK.

Comnpressor seemed to be running nonstop all the while. Fans run fine.

I went into the freezer section and removed the back panel. Found the coil section to be completely iced over.

I am thawing out the freezer but I don't know what to do.

Should I leave the appliance off for some time? How long?

Or do I kick measly appliance out from dojo?

Please help sensei.

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Need appliance parts? Call 877-803-7957 now!

good news / bad news

good news: seems like the Sealed System is OK ..

may just be a bad Defrost Heater (or maybe the Controller)

bad news: seems that model may be made in Mexico .. I can't find much info / parts about it

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Thanks. It was made in Mexico.

I had a hard time finding a link in the troubleshooting chart for the defrost system. How do I go around it?

Where is the controller you mentioned?

Is it ok to plug back in after thawing out the freezer?

What went wrong during the move? I kept it upright all the time.

Again, many thanks for your comments.

I am about to leave to a place without working internet. I will check in tomorrow.

Edited by jachalope

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... Where is the controller you mentioned?

... Is it ok to plug back in after thawing out the freezer?

... What went wrong during the move? I kept it upright all the time.

1) may be in a "nook" behind Fridge

2) OK, may cool OK for a week or two before it frosts up again

3) the Defrost Heater may be the "glass" type ...

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I had a chance to remove the defroster located at the base of the coils and found out the following:

- It is glass-type

- It is pitch-black all inside

- If you ask me, it looks charred inside

- Plastic ends look brownish and a bit deformed. They don`t hold the glass in place.

My guess is that this is the part I need to replace. What d you think?

I have pics but I didn`t bring the camera to work and my internet hasn`t been activated at home yet.

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A million thanks sensei.

This is the exact same part I was shown at a repair shop (twin-tube), but mine is a single tube. Does that matter?

Quoted at $28, they say I just need to snap in and go.

If this is not the culprit, he mentioned a bad board. Where is that located at?

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The link posted includes instructions on how to change from a single to a double, also a video on component testing

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