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GE side-by-side NOT freezing -- HELP!


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7 replies to this topic

#1 jachalope

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Posted 10 August 2011 - 08:46 PM

Greetings from unworthy apprenctice!!

Bought brand new, worked great until we moved out last week.

One week after moving in. The frozen food thawed completely. Refrigerator section seems OK.

Comnpressor seemed to be running nonstop all the while. Fans run fine.

I went into the freezer section and removed the back panel. Found the coil section to be completely iced over.

I am thawing out the freezer but I don't know what to do.

Should I leave the appliance off for some time? How long?

Or do I kick measly appliance out from dojo?

Please help sensei.

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#2 RegUS_PatOff

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Posted 10 August 2011 - 09:31 PM

good news / bad news
good news: seems like the Sealed System is OK ..
may just be a bad Defrost Heater (or maybe the Controller)
bad news: seems that model may be made in Mexico .. I can't find much info / parts about it
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#3 jachalope

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Posted 10 August 2011 - 09:52 PM

Thanks. It was made in Mexico.

I had a hard time finding a link in the troubleshooting chart for the defrost system. How do I go around it?

Where is the controller you mentioned?

Is it ok to plug back in after thawing out the freezer?

What went wrong during the move? I kept it upright all the time.

Again, many thanks for your comments.

I am about to leave to a place without working internet. I will check in tomorrow.

Edited by jachalope, 10 August 2011 - 09:55 PM.


#4 RegUS_PatOff

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Posted 10 August 2011 - 09:58 PM

... Where is the controller you mentioned?
... Is it ok to plug back in after thawing out the freezer?
... What went wrong during the move? I kept it upright all the time.

1) may be in a "nook" behind Fridge
2) OK, may cool OK for a week or two before it frosts up again
3) the Defrost Heater may be the "glass" type ...
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#5 jachalope

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Posted 12 August 2011 - 01:26 PM

I had a chance to remove the defroster located at the base of the coils and found out the following:

- It is glass-type
- It is pitch-black all inside
- If you ask me, it looks charred inside
- Plastic ends look brownish and a bit deformed. They don`t hold the glass in place.

My guess is that this is the part I need to replace. What d you think?

I have pics but I didn`t bring the camera to work and my internet hasn`t been activated at home yet.

#6 kdog

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Posted 13 August 2011 - 12:51 AM

You are describing a failed heater to a tee, but no listing with that model # to link you to part

Maybe this one with diagnostic video:

http://www.repaircli...1X10101/1399613

 

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#7 jachalope

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Posted 13 August 2011 - 02:26 PM

A million thanks sensei.

This is the exact same part I was shown at a repair shop (twin-tube), but mine is a single tube. Does that matter?

Quoted at $28, they say I just need to snap in and go.


If this is not the culprit, he mentioned a bad board. Where is that located at?

#8 kdog

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Posted 13 August 2011 - 06:55 PM

The link posted includes instructions on how to change from a single to a double, also a video on component testing


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