Jump to content


Learn appliance repair at the Samurai Tech Academy.  Learn more.  Earn more.


Use this Search Box to Find Appliance Repair Help Now
Need help finding your model number?
365-day return policy on all parts purchased here, even electrical parts that have been installed!


FAQs | Store | Memberships | Repair Videos | Academy | Newsletter | Beer Fund | Contact


Welcome to Appliantology.org, the Web's Premiere Appliance Repair Resource!

The world-famous Samurai Appliance Repair Forums


You can post a question and get repair help for FREE! Click here to get started.


Already a member of the Appliantology Academy? Just sign in with your username and password in the upper right-hand corner of the screen.

 


GE refrigerator GSS22JFMB ww


  • This topic is locked This topic is locked
13 replies to this topic

#1 Lurker_MacRobin_*

Lurker_MacRobin_*
  • Lurking at the Threshold

Posted 10 November 2005 - 01:56 PM

I am so glad I found this site. My sister has the GE refrigerator  , model # GSS22JFMB ww, and is constantly having problems with it. She is single  and rarely has many groceries in it as she works all the time.  I went over to put something in her freezer and literally had to force the door open. she says she called once before about it and they charged her $64.95 for a service call and did nothing.

The refrigerator was bought 9-11-2001, is it too old to get something done? Is her refrigerator one of the ones that have defective doors? How do I get someone to do something about this, call Consumer Relations?

My father had one of the defective units and they were going to replace his doors, but because the doors were back-ordered they gave him a whole new refrigerator! But his was just 3 years old. My sisters is 4. Any advice?


Use the Appliantology Parts Search Box to Find What You Need!
Enter your model number, part number, type of appliance, brand, or even a part description.
365-day return policy on all parts purchased here, even electrical parts that have been installed!

#2 Pegi

Pegi

    Sensei

  • Appliantology Fellow
  • PipPipPipPipPip
  • 13,120 posts
  • Flavorite Brew:Sweet Iced Tea

Posted 10 November 2005 - 03:49 PM

GE took the web page down guys, guess too many people calling about the program, however after a couple hours of searching found where I had saved the listing of the model numbers..

Refrigeration Side by Side Moisture Program – Four years from install date Models Affected: BSY25GF , GSS22JF , GSS25QF , DSS25PF , GSS22KG , GSS25QG , ESS22XG , GSS22QF , GSS25SG , ESS25XG , GSS22QG , GSS25UF , GSH22KG , GSS22SG , GSS25VG , GSH25KG , GSS22UF , GSS25WG , GS20DB , GSS22VG , HSS22BD , GSS201B , GSS22WG , HSS22DD , GSS201E , GSS25JE , HSS22IF , GSS221B , GSS25JF , HSS25IF , GSS22JE , GSS25K , GSSS25KF AA2XXXX , TA2XXXX , DA2XXXX , VA2XXXX , Additional FA2XXXX , ZA2XXXX , Numbers GA2XXXX , AD2XXXX , HA2XXXX , DD2XXXX , LA2XXXX , FD2XXXX , MA2XXXX , GD2XXX , RA2XXXX , SA2XXXX If serial number in matrix matches model number in matrix , the unit is part of the population. Models with Serial Range AA-GD

Important Change to 4th Year Moisture Program On any service call for any failure on the listed models/serial numbers , please call customer relations once the diagnosis is complete at 1-800-437-9283 , prompt 1. The serial number range on the affected models has been expanded to include all serial numbers from AA2-ZD2.


Call GE if this box is in the program by the serial number, what they do depends on the repair history...this program was extended to cover 4 years from date of install....;)
Buy your parts here! Posted ImagePosted ImageRead More

If we helped you kick some appliance bootay and saved you some coin, consider helping' us keep the lights on ==> http://beer.fixitnow.com

Are you a Master Appliantologist? ==> http://appliantology...ppliantologist/

#3 Lurker_macrobin_*

Lurker_macrobin_*
  • Lurking at the Threshold

Posted 11 November 2005 - 03:46 PM

Thank You so much! Using this info I called and they are sending out someone to check it out-at no charge. They said if the doors need replacing (HA! how could they not) it will be a $149.00 charge which includes the doors and labor. I really appreciate this site. Because of you I knew what to ask and was informed when I made the call.

#4 Pegi

Pegi

    Sensei

  • Appliantology Fellow
  • PipPipPipPipPip
  • 13,120 posts
  • Flavorite Brew:Sweet Iced Tea

Posted 11 November 2005 - 06:02 PM

Cool.....glad we could help, and please let us know how this turns out, will help others who have the same problem....;)
Buy your parts here! Posted ImagePosted ImageRead More

If we helped you kick some appliance bootay and saved you some coin, consider helping' us keep the lights on ==> http://beer.fixitnow.com

Are you a Master Appliantologist? ==> http://appliantology...ppliantologist/

#5 Lurker_macrobin_*

Lurker_macrobin_*
  • Lurking at the Threshold

Posted 19 November 2005 - 06:25 AM

The repairman came this morning, said it was one of the worst cases he has seen. lol. Said he would order the doors, they will be delivered to her house and then she would have to call him to have them put on. It is going to cost her 152.00. Much better than a new fridge.

#6 Pegi

Pegi

    Sensei

  • Appliantology Fellow
  • PipPipPipPipPip
  • 13,120 posts
  • Flavorite Brew:Sweet Iced Tea

Posted 19 November 2005 - 06:38 AM

Cool, thanks for the update!!  Seems would be better for the ones who make this stuff to do it right the first time....:?
Buy your parts here! Posted ImagePosted ImageRead More

If we helped you kick some appliance bootay and saved you some coin, consider helping' us keep the lights on ==> http://beer.fixitnow.com

Are you a Master Appliantologist? ==> http://appliantology...ppliantologist/

#7 Lurker_macrobin_*

Lurker_macrobin_*
  • Lurking at the Threshold

Posted 20 November 2005 - 09:27 AM

Isn't that the truith! Or at the very least they should accept full financial responsibilty when they screw up! Don't you think like an auto manufacturor sends out letters for recalls when they have a big screw-up, that everyone who bought one of these refrigerators should have been notified by letter as soon as they knew it was a mass problem? They could have made up for the cost in increased customer satisfaction which in turn would have brought in more repeat buisness. Oh well, I am glad that in any case, my sister is getting hers fixed. lol. Thanks again for being here and for the info.

#8 Pegi

Pegi

    Sensei

  • Appliantology Fellow
  • PipPipPipPipPip
  • 13,120 posts
  • Flavorite Brew:Sweet Iced Tea

Posted 20 November 2005 - 11:50 AM

You are most welcome...;)
Buy your parts here! Posted ImagePosted ImageRead More

If we helped you kick some appliance bootay and saved you some coin, consider helping' us keep the lights on ==> http://beer.fixitnow.com

Are you a Master Appliantologist? ==> http://appliantology...ppliantologist/

#9 Lurker_macrobin_*

Lurker_macrobin_*
  • Lurking at the Threshold

Posted 18 December 2005 - 03:58 PM

I just wanted to update. They came and fixed my sister's refrigerator. Tehy sent and replaced the doors and  then didnt charge her a dime! The repairman said there was some resolution to a lawsuit out of Fla. and now they are replacing the doors at no charge to the customer, even if it is out of warranty! Just thought I would pass this along in case it could help someone else.

#10 Pegi

Pegi

    Sensei

  • Appliantology Fellow
  • PipPipPipPipPip
  • 13,120 posts
  • Flavorite Brew:Sweet Iced Tea

Posted 18 December 2005 - 04:38 PM

Yep, thanks for letting us know this turned out so well, here is the notice..

GE settles class-action refrigerator lawsuit
On December 14, Ryan Hiraki of The News-Press, a Southwest Florida newspaper, reported "that a nationwide lawsuit against General Electric that started in Southwest Florida has ended with GE agreeing to replace thousands of faulty refrigerators or reimburse its customers. William Turner, 77, a retired Naples resident who filed the class-action lawsuit in April, said he got what he wanted in the proposed settlement. 'It was about principle,' said Turner, who worked in television news for
50 years.
     " People had refrigerators that were not functioning properly and if no one stepped to the plate, I felt it was important that somebody file' a lawsuit. Residents throughout Southwest Florida had complained that GE and Hotpoint 20-, 22- and 25-cu.-ft. refrigerators had excessive moisture problems. The moisture, they said, caused rust, puddles on the floor and the formation of metal shavings and shards of plastic.
      Turner's lawsuit, filed in U.S. District Court in Fort Myers, alleged that the problems caused by the buildup of moisture can pose safety hazards to consumers who may ingest dangerous materials from ice created in the freezer sections. The lawsuit was amended three times since it was filed, and it now includes more than 300 refrigerator models.
      "Consumers screamed and GE heard them," said Scott Weinstein, who represented Turner in the class-action suit. Kim Freeman, a spokeswoman at GE, did not provide an estimate on how much Turner's lawsuit will cost GE.
      "That information is proprietary," she said, "but we'll spend whatever it costs to take care of our customers.
      "Under the terms of the settlement, GE must:
• Reimburse owners for moisture-related service calls
• Give owners an additional year of warranty protection from the time the court gives the settlement a preliminary approval, possibly in January
• Or replace refrigerators that have required three unsuccessful repair attempts.
      "For residents who got tired of problems with their refrigerators, even after three service calls, and decided to buy a new one, GE has agreed to refund the cost of the faulty refrigerator. GE had tried to fix the problem after hearing about it this spring, creating a hot line to expedite service calls."
      Years of manufacture begin with 2001. The refrigerators involved include those with model numbers beginning with GSS, GSH, HSS, ESS, GST, or HST. Other model prefixes that exhibit similar problems begin with PSS, PCS, PSI. The TFX, TBX and TPX models have another set of problems, including the complaint that the auger inside the ice bucket rusted, thereby producing rust covered ice cubes.








 

Buy your parts here! Posted ImagePosted ImageRead More

If we helped you kick some appliance bootay and saved you some coin, consider helping' us keep the lights on ==> http://beer.fixitnow.com

Are you a Master Appliantologist? ==> http://appliantology...ppliantologist/

#11 Pegi

Pegi

    Sensei

  • Appliantology Fellow
  • PipPipPipPipPip
  • 13,120 posts
  • Flavorite Brew:Sweet Iced Tea

Posted 18 December 2005 - 04:39 PM

Here is a link to the notice plan..

http://www.bringgood...notice_plan.pdf

Buy your parts here! Posted ImagePosted ImageRead More

If we helped you kick some appliance bootay and saved you some coin, consider helping' us keep the lights on ==> http://beer.fixitnow.com

Are you a Master Appliantologist? ==> http://appliantology...ppliantologist/

#12 railroadengineer

railroadengineer

    Samanera

  • Grasshoppah
  • Pip
  • 8 posts

Posted 20 June 2006 - 06:49 PM

Don't quit on GE.  I bought my fridge more than 5 years ago and found it in the class action lawsuit too so I called them and set up an appointment for a repairman to come over and check it out.  The repairman was wonderful.  He ordered parts and doors at no cost.  When the parts arrived he was back at my home in only a few days.  The installation went great and then we saw a dent in the top of the freezer door.  The repairman called GE and reordered the door.  A few days later GE called me and said they were going to replace the entire unit with a new one.  It was delivered and set up in less than a week and is even nicer than the old one.  Thanks and koodoes to GE.  No, I am not a crackpot advertising for GE, only a satisfied customer who is impressed with their customer support.  Now we need the rest of Corporate America to stand by their products as well.  Then we can work on those looser corporations who are moving overseas to save wages yet sell their trash to us at no less of a price than they did when I was on their payroll.

#13 Lurker_Keithp_*

Lurker_Keithp_*
  • Lurking at the Threshold

Posted 10 October 2008 - 12:50 AM

My frigarator on the freezer side is frosting up and the food is thalling out.

#14 Lurker_Keithp_*

Lurker_Keithp_*
  • Lurking at the Threshold

Posted 10 October 2008 - 12:51 AM

I just left a comment forgot to put the model number gss22jfmb ww




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users


FAQs | Store | Memberships | Repair Videos | Academy | Newsletter | Beer Fund | Contact


Use the Appliantology Parts Finder to Get What You Need!
Enter a model number, part number, type of appliance, brand, or even a part description.
365-day return policy on all parts purchased here, even electrical parts that have been installed!

Your Sometimes-Lucid Host:
Samurai Appliance Repair Man
"If I can't help you fix your appliance and make you 100% satisfied, I will come to your home and slice open my belly,
spilling my steaming entrails onto your floor."


The Appliance Guru | Master Samurai Tech

Real Time Analytics