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Guest MacRobin

GE refrigerator GSS22JFMB ww

14 posts in this topic

I am so glad I found this site. My sister has the GE refrigerator  , model # GSS22JFMB ww, and is constantly having problems with it. She is single  and rarely has many groceries in it as she works all the time.  I went over to put something in her freezer and literally had to force the door open. she says she called once before about it and they charged her $64.95 for a service call and did nothing.

The refrigerator was bought 9-11-2001, is it too old to get something done? Is her refrigerator one of the ones that have defective doors? How do I get someone to do something about this, call Consumer Relations?

My father had one of the defective units and they were going to replace his doors, but because the doors were back-ordered they gave him a whole new refrigerator! But his was just 3 years old. My sisters is 4. Any advice?

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Need appliance parts? Call 877-803-7957 now!

GE took the web page down guys, guess too many people calling about the program, however after a couple hours of searching found where I had saved the listing of the model numbers..

Refrigeration Side by Side Moisture Program – Four years from install date Models Affected: BSY25GF , GSS22JF , GSS25QF , DSS25PF , GSS22KG , GSS25QG , ESS22XG , GSS22QF , GSS25SG , ESS25XG , GSS22QG , GSS25UF , GSH22KG , GSS22SG , GSS25VG , GSH25KG , GSS22UF , GSS25WG , GS20DB , GSS22VG , HSS22BD , GSS201B , GSS22WG , HSS22DD , GSS201E , GSS25JE , HSS22IF , GSS221B , GSS25JF , HSS25IF , GSS22JE , GSS25K , GSSS25KF AA2XXXX , TA2XXXX , DA2XXXX , VA2XXXX , Additional FA2XXXX , ZA2XXXX , Numbers GA2XXXX , AD2XXXX , HA2XXXX , DD2XXXX , LA2XXXX , FD2XXXX , MA2XXXX , GD2XXX , RA2XXXX , SA2XXXX If serial number in matrix matches model number in matrix , the unit is part of the population. Models with Serial Range AA-GD

Important Change to 4th Year Moisture Program On any service call for any failure on the listed models/serial numbers , please call customer relations once the diagnosis is complete at 1-800-437-9283 , prompt 1. The serial number range on the affected models has been expanded to include all serial numbers from AA2-ZD2.

Call GE if this box is in the program by the serial number, what they do depends on the repair history...this program was extended to cover 4 years from date of install....;)

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Thank You so much! Using this info I called and they are sending out someone to check it out-at no charge. They said if the doors need replacing (HA! how could they not) it will be a $149.00 charge which includes the doors and labor. I really appreciate this site. Because of you I knew what to ask and was informed when I made the call.

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Cool.....glad we could help, and please let us know how this turns out, will help others who have the same problem....;)

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The repairman came this morning, said it was one of the worst cases he has seen. lol. Said he would order the doors, they will be delivered to her house and then she would have to call him to have them put on. It is going to cost her 152.00. Much better than a new fridge.

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Cool, thanks for the update!!  Seems would be better for the ones who make this stuff to do it right the first time....:?

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Isn't that the truith! Or at the very least they should accept full financial responsibilty when they screw up! Don't you think like an auto manufacturor sends out letters for recalls when they have a big screw-up, that everyone who bought one of these refrigerators should have been notified by letter as soon as they knew it was a mass problem? They could have made up for the cost in increased customer satisfaction which in turn would have brought in more repeat buisness. Oh well, I am glad that in any case, my sister is getting hers fixed. lol. Thanks again for being here and for the info.

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You are most welcome...;)

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I just wanted to update. They came and fixed my sister's refrigerator. Tehy sent and replaced the doors and  then didnt charge her a dime! The repairman said there was some resolution to a lawsuit out of Fla. and now they are replacing the doors at no charge to the customer, even if it is out of warranty! Just thought I would pass this along in case it could help someone else.

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Yep, thanks for letting us know this turned out so well, here is the notice..

GE settles class-action refrigerator lawsuit

On December 14, Ryan Hiraki of The News-Press, a Southwest Florida newspaper, reported "that a nationwide lawsuit against General Electric that started in Southwest Florida has ended with GE agreeing to replace thousands of faulty refrigerators or reimburse its customers. William Turner, 77, a retired Naples resident who filed the class-action lawsuit in April, said he got what he wanted in the proposed settlement. 'It was about principle,' said Turner, who worked in television news for

50 years.

     " People had refrigerators that were not functioning properly and if no one stepped to the plate, I felt it was important that somebody file' a lawsuit. Residents throughout Southwest Florida had complained that GE and Hotpoint 20-, 22- and 25-cu.-ft. refrigerators had excessive moisture problems. The moisture, they said, caused rust, puddles on the floor and the formation of metal shavings and shards of plastic.

      Turner's lawsuit, filed in U.S. District Court in Fort Myers, alleged that the problems caused by the buildup of moisture can pose safety hazards to consumers who may ingest dangerous materials from ice created in the freezer sections. The lawsuit was amended three times since it was filed, and it now includes more than 300 refrigerator models.

      "Consumers screamed and GE heard them," said Scott Weinstein, who represented Turner in the class-action suit. Kim Freeman, a spokeswoman at GE, did not provide an estimate on how much Turner's lawsuit will cost GE.

      "That information is proprietary," she said, "but we'll spend whatever it costs to take care of our customers.

      "Under the terms of the settlement, GE must:

• Reimburse owners for moisture-related service calls

• Give owners an additional year of warranty protection from the time the court gives the settlement a preliminary approval, possibly in January

• Or replace refrigerators that have required three unsuccessful repair attempts.

      "For residents who got tired of problems with their refrigerators, even after three service calls, and decided to buy a new one, GE has agreed to refund the cost of the faulty refrigerator. GE had tried to fix the problem after hearing about it this spring, creating a hot line to expedite service calls."

      Years of manufacture begin with 2001. The refrigerators involved include those with model numbers beginning with GSS, GSH, HSS, ESS, GST, or HST. Other model prefixes that exhibit similar problems begin with PSS, PCS, PSI. The TFX, TBX and TPX models have another set of problems, including the complaint that the auger inside the ice bucket rusted, thereby producing rust covered ice cubes.

 

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Don't quit on GE.  I bought my fridge more than 5 years ago and found it in the class action lawsuit too so I called them and set up an appointment for a repairman to come over and check it out.  The repairman was wonderful.  He ordered parts and doors at no cost.  When the parts arrived he was back at my home in only a few days.  The installation went great and then we saw a dent in the top of the freezer door.  The repairman called GE and reordered the door.  A few days later GE called me and said they were going to replace the entire unit with a new one.  It was delivered and set up in less than a week and is even nicer than the old one.  Thanks and koodoes to GE.  No, I am not a crackpot advertising for GE, only a satisfied customer who is impressed with their customer support.  Now we need the rest of Corporate America to stand by their products as well.  Then we can work on those looser corporations who are moving overseas to save wages yet sell their trash to us at no less of a price than they did when I was on their payroll.

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My frigarator on the freezer side is frosting up and the food is thalling out.

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I just left a comment forgot to put the model number gss22jfmb ww

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