Need appliance parts? Call 877-803-7957 now or use the parts search box:

Parts Search

Learn appliance repair at online the Master Samurai Tech Academy.  Learn more.  Earn more.

FAQs | Repair Videos | Academy | Newsletter | Podcast | Contact

Guest paul260426

No agitation on Whirlpool GSX9885JQO

11 posts in this topic

Hello and Thanks for any help here...

I purchased a used washing machine.

It arrived here in the Dominican Republic and here we have only a cold water inlet line. So I hooked it up and it fills water but when it switches to the agitation mode the machine does nothing. I can hear something that sounds like the motor is running but the agitator is not moving.

How should I proceed to troubleshoot this?

Share this post


Link to post
Share on other sites

Need appliance parts? Call 877-803-7957 now!

Sounds suspiciously like a broken drive coupler.

Share this post


Link to post
Share on other sites

I agree with Samurai, your likely problem is the drive coupling. If the machine will fill and drain, but not agitate or spin, you need a coupling. Whirlpool part #285753.

Share this post


Link to post
Share on other sites

You guys were right. Thank you. Can I order the part from you?

Share this post


Link to post
Share on other sites

Click on the link on Samurais' reply, it's a common part in the States, but might be scarce where you are. His link gives great instuctions on how to do the repair. Take your time, it will go well. 

Share this post


Link to post
Share on other sites

Alternativally, you can order the part to someone in america and have them send it to you; there are several mail relay services around that you can use I'm fairly sure.

Share this post


Link to post
Share on other sites

I was reading through your coupler replacement procedure and at the bottom...someone mentions that they replace the coupler and the machine locks up and breaks the coupler again. You say...bad transmission.

Is there a way to check the transmission ahead of time? I don't want to order this part, wait two weeks, and then find out it is a bad transmission.

Thank You.

Share this post


Link to post
Share on other sites

That's a pretty rare scenario.  Samurai's 8th Law of Appliance Repair states, "Fix the obvious problem(s) first." 

The odd of success are overwhelmingly in your favor.

Share this post


Link to post
Share on other sites

I just fixed my Whirlpool coupler and tried running the machine.  However, it still does not agitate .  It will still fill and spin and drain but it hums when it agitates.  What next?  Help please!!!

Share this post


Link to post
Share on other sites

I found the part local here and fixed it. I needed it right away as it is a surprise for my wife.

I note that the washer...when going through the wash cycle...has a pretty good kick when stopping. Would this be a possible problem and the reason the coupler went bad in the first place. Is there anything to do about it?

Also, I am now going to make a donation to the United Samurai Beer Fund. Enjoy the Suds.

Thank You.

Share this post


Link to post
Share on other sites

[user=0]paul260426[/user] wrote:

I note that the washer...when going through the wash cycle...has a pretty good kick when stopping. Would this be a possible problem and the reason the coupler went bad in the first place. Is there anything to do about it?

It's just a little scale built up on the brake from not being used for a while. Run it and stop it a few times and it'll smooth out. Wouldn't have had anything to do with the coupler breaking. The coupler is a normal wear item, like a drive belt.

Also, I am now going to make a donation to the United Samurai Beer Fund. Enjoy the Suds.

Thank You.

Thank YOU! :gulp:

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.