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Fisher Paykel GWL11 - Intermittent Issues with Cycle


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3 replies to this topic

#1 bdreed35

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Posted 31 October 2011 - 08:28 AM

So I have a Fisher Paykel GWL11 that I purchased in 2005. Have had a few issues over the years with it but they were covered under the extended warranty that I purchased. Anyway, we started noticing recently that the water was continually running. At first we thought it was just during the rinse cycle but it is happening earlier too. The crazy thing is that sometimes it will run the cycle normally and it appears to be fine only for it to happen again. Last night the water was running during the wash portion of the cycle so I tried to advance it to force it start agitating. The water continued to run until I shut the valves off at the wall but the drum just continued to turn slowly and it never began agitating. I have searched a lot on the internet and I can't seem to find any threads that are talking about the same issues I am having. I thought maybe it was the water valves but then it doesn't have the issue every time like you would expcet it to have. I ran the diagnostics and it doesn't not come up with any error codes. Does anyone have any ideas? I am starting to think that maybe the control board is flaking out and may need to be replaced but I was hoping to get some confirmation before spending >$100 on a replacement. Thanks!

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#2 Budget Appliance Repair

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Posted 01 November 2011 - 05:01 AM

Check to make sure the drain hose isn't crammed down to the bottom of the house drain stand pipe.

Or that the drain hose isn't lower then the highest water level setting, either condition could be causing the water to siphon out as it is filling up.

If you unplug the washer and it keeps filling you have a bad water inlet valve.
William Burk (Willie)
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#3 bdreed35

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Posted 01 November 2011 - 09:57 AM

Drain hose position has not changed in the last several years while it was working fine. It has moved when we have pulled the maching out to clean the room but that is it. It has one of those U-shaped plastic hose guides that keep it in place and from going in to far.

I had my wife try a load this morning and when the water was running continually, she pulled the plug and the water stopped. She started it back up with the same settings, fast forwarded to the next step in the cycle and it picked up like it normally should. Any other thoughts on what it might be? The frustrating part is that it is inconsistent, which is not helping me troubleshoot. Do you think it is the controller board?

#4 DADoESTX

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Posted 01 November 2011 - 07:04 PM

The wash period (Heavy, Normal, Delicate, & Woolens cycles ... not Perm Press) has two different wash processes. The first part is the EcoActive wash. The tub fills with just enough water to saturate the clothes and a couple/few gallons more, then the pump turns on and concentrated detergent solution sprays over the clothes for about 5 mins while the basket rotates at 25 RPM. Recirculation is by way of a diverter valve that shifts the pump's flow from going out the drain hose to going through the recirculation hose and back into the tub. If the valve is not functioning, shifting into recirculation mode, then the water will drain when the pump turns on, and the machine will keep filling in an effort to maintain the required water level. It should trigger a fault code on this situation. Note that there may be a little more filling occur after the pump recirculation begins to top-off the water level for what's "in the air" for recirculation.

After the EcoActive wash function is finished, the tub fills rest of the way for an agitated wash, during which the pump does not run.

Perm Press does not run the EcoActive wash, goes directly to the deep-fill agitated wash .... so the times when your machine is working OK may be when Perm Press is being used.

You can test the diverter valve via Diagnostic Mode.

- With Power off, press and hold Wash Temp Down, then press Power at the same time. Should get two beeps and the panel activates into Diagnostic Mode.

- Press Delicate to activate the diverter valve. It's a wax motor that takes 1 to 2 mins to heat and shift into recirculate mode. When deactivated it takes 2 to 3 mins to cool and shift back to drain mode. There's no visual indication on the panel when it shifts, have to turn turn it either on or off and wait the requisite time.

- While waiting for the diverter to shift, fill the tub with enough water to see it start coming up the agitator base. Wash Temp Down runs cold water or Wash Temp Up runs hot water, your choice.

- Assuming a couple mins have passed and the diverter has had time to shift, now press Regular to turn the pump on. Water should shower out of the recirculation port at right-rear top of the top, and NONE from the drain hose.

- Press Delicate and Regular to turn the diverter and pump off. Wait a few mins for the diverter to cool and shift as explained above. Press Regular to turn the pump on again, and water should flow out the drain hose and NONE from the recirculation port.

If either recirculation or drain does not work properly (but the pump does run), then the diverter valve is either bad or clogged with debris, blocked from shifting modes.

This procedure for operating the diverter valve via the Delicate cycle button in Diagnostics is not outlined in the service material that I've seen for GWL11, GWL15, etc., but it does/should work. It is stated in the GWL10 service supplement. (The diverter on IWL12/15/16 can be operated via the Home button [the LCD panel will say Diverter Off or Heating or On or Cooling], and the pump via the Fabric Care button.)






Recent blog entries on this topic

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How to test the diverter valve in a Fisher Paykel GWL11 washer

By Samurai Appliance Repair Man in Samurai Appliance Repair Man's Blog, on 03 November 2011 - 08:49 AM

Master DADoESTX has written up an excellent explanation of what the diverter valve does in these washers, the problems it can cause, and how to test it:

The wash period (Heavy, Normal, Delicate, & Woolens cycles ... not Perm Press) has two different wash processes. The first part is the...

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