I return to the basement with a balled up wad of lint the size of a basketball, and tell her the vent was plugged while showing her the evidence. She instantly goes into full blown Mega-Hag Bitch mode and says "That can NOT be the problem it HAS to be an electronic problem" and "This is why I hate calling people like you out for service".
So, I put the machine into diagnostic mode and there are no stored error codes and the unit is running and heating perfectly. Mrs. Hag will not accept this fact, and continues her "it has to be the computer" rant.
It's a Maytag, so I call their control board authorization #800 and speak to their tech. I do this only to get the situation reported to them, I know we are not replacing any parts. I fill him in on my findings, and he agrees that the blocked vent was the problem. He also asks if it is on it's own recepticle with it's own breaker as per the Use and Care manual. It was not, and he stated that it must be installed according to the manufacturers instructions before they would authorize any repairs. I inform Mrs. Hag that her electrical supply was not proper per the factory specifications.
Now she really steaming, so I decide to push her buttons even more. I tell her the aluminum gas line is not up to code and the installers should have refused to hook it up. On further inspection, the gas line was connected to a flair nut fitting with a compression fitting cap. Completely unsafe and potentially a deadly gas leak condition. I tell her the install is unsafe, the gas line should be shut off, and the unit should not be used untill these issues are resolved. I exit the residence. to the sounds of " I'll never buy another Maytag again....."
So, I fixed her problem at no charge to her, tested the machines diagnostics to show her it's working properly, called the manufacturer to heed her demands, and found a problem that could have killed her and her family. But in her mind I'm the asshole who won't fix her dryer.
Nice.
Edited by nickfixit, 07 January 2012 - 07:02 AM.
