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DanInKansas

LG LMX25981ST refrigerator -- man'l req and disp. problems.

13 posts in this topic

I am seeing some weirdness on this line of LG refrigerators on the dispenser. I have two in queue where I am doing to need to replace the water switch (sticks closed and pours water on the floor) and work on the ice door flap (sticks open and lets warm air in.)

1) Anyone have a manual for this? LG LMX25981ST/01 or 03.

2) Anyone know how to get at this dispenser? Both the ones I have waiting for me have stainless steel finishes and the dispenser housing is flush with the front door! Doesn't look like you get at it from inside the left door, which means.... I take the putty knife and try to pop out the frame? That's what I would do with the fridges where the frame sticks out from the door -- but looking at this, I'm not even sure where to start the putty knife. A little apprehensive; looks like infinite opportunity to scratch up finishes!

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Need appliance parts? Call 877-803-7957 now!

Bumping. Anyone with ideas on how to dismount that flush-with-the-door dispenser? None of the techs I work with have had to do this yet.

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Working on it, hang tight...

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Service manual added to the Downloads section ==>

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Awesome.... so if I'm reading the manual correctly, you essentially get to the dispenser by using your hands and wiggling stuff.

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Awesome.... so if I'm reading the manual correctly, you essentially get to the dispenser by using your hands and wiggling stuff.

LOL! I wish I had more specific info for you on disassembling the dispenser but I've never done it on this model. I was hoping Master John would stop by and offer some pointers on this. I'll look around some more and see what I can find.

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On *most* of these LG refrigerators, the dispenser frame just pulls out. Here's some disassembly help for a different LG model. Procedure looks like it may be the same or similar for yours ==> http://fixitnow.com/wp/2011/04/15/disassembling-the-dispenser-on-an-lg-lrsc-sxs-refrigerator/

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From page 9 of the manual that I posted for you:

2) Hold the inner side

of cover dispenser

with both hands at the

handle side to pull it

out forward.

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Per LG training...

Explain to the customer that---removing the DISPENSER ASSY *will* sound as if you (the servicer) are rough/unprofessional.

When removing the entire Housing---loud snapping sounds are produced.

This is normal.

1) Slide forward and remove the Dispenser drain tray (place finger(s) at the back/rear and squeeze locking tab)

2) Grasp the bottom of the DISPENSER HOUSING and firmly pull towards you (plastic straining noise will occur)

3) Working from the bottom---move to the lower edges and continue pulling/unsnapping the Housing Assy.

4) Since the DISPLAY is situated on the left side of the Housing---all wire connectors are on the left side.

5) Re-installing is much easier than removing. Apply effort to be certain that the Housing is fully snapped in place.

NOTE: Again---per LG---it is NOT uncommon for one or two plastic *tabs* to break when removing the Housing.

This was designed to still adequately be installed---minus a locking/snap tab or two.

Explaining this to your customer will eliminate their concerns---and you'll be thought of as a professional because you

took the time to explain all of this to your customer *before* starting your repair work.

Not much different than having a doctor that tells a patient bluntly:

"Yes, this needle *will* hurt,but the medicine that I'm injecting is the cure for what ails you".

Edited by john63

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Per LG training...

I'd like it twice if I could! Domo, John! :)

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From page 9 of the manual that I posted for you:

Yeah, I was reading that and looking at the photo. It seems a little hard to visualize, but I'm sure I will get it when I'm at the house. I'm definitely going to print John's bullet points and take them into the house with me.

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Per LG training...

John63 wins! This method worked extremely well. The only note I would make for anyone's future reference is that I wasn't getting anywhere using my bare fingers. When I put on my rubber gloves, the dispenser came right out.

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