You may have a switch problem, sometimes the motor can freeze up or seize due to oxidation, sometimes the motor coupling is stripped( very common) and sometimes the ice bucket auger is broken . So Watson, the game is afoot and weze gots some diagnosing to do. Remove ice from bucket Then, while pressing the light switch on the door (fooling the fridge that the door is closed,) engage the Ice dispenser. Is the auger in the bucket trying to turn? Do you hear the motor running? If yes to either of these, remove bucket and examine auger...if it's broken, replace auger/bucket. If you hear the motor turning but the auger is not turning or not turning with sufficient force to move ice, remove bucket and examine the u shaped motor coupling on the back wall of freezer. If the motor is turning but the coupling isn't turning or not turning with sufficient force ie spinning freely on the spindle, replace coupling.. If none of these appear to be the problem and you don't hear motor engaging, try turning the coupling by hand. if it doesn't turn with some force, you may have a seized motor. Try forcing it (breaking any oxidation or freeing it from icing)...i think it is a clockwise rotation. If it turns with some exertion, then check for voltage at motor. If receiving voltage and motor will not turn when engaged despite your assistance (thawing, application of foodsafe oil etc) replace motor. If no voltage to motor, access dispenser and check switch, connections and lever.
Edited by DurhamAppliance, 04 April 2012 - 10:27 AM.