Help! This is the first one of theses machines that I have seen.
Washer fills, timer advances, drain pump works but no agitate or spin.
Motor inverter board flashes 6 times indicating "locked rotor", motor and pulley spin freely in both directions. Replace motor? Has anyone seen this before? Would like some more info/confirmation before ordering new motor.
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7 replies to this topic
#1
prairiestr
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Posted 07 May 2012 - 03:59 PM
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#2
Samurai Appliance Repair Man
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Posted 08 May 2012 - 05:45 AM
First thing to try is resetting the inverter board:
To Reset the Inverter Board: Push the timer knob in so the washer is idle. Unplug the machine for one minute. Plug back in and raise and lower the lid six times within 12 seconds.
After resetting the inverter board, put the machine in a spin cycle and see if it runs. If not, check for a green blinking light on the inverter board. It will flash failure codes according to the picture above. If no light you probably have a blown fuse built into the neutral side of the harness on the white/red wire.
Here's the service manual ==> http://appliantology...service-manual/
Inverter motor voltage tests are page 35.
Part link to the motor/inverter ==> http://www.repaircli...er=WJRR4170G2WW
Let us know what you find on this one!
To Reset the Inverter Board: Push the timer knob in so the washer is idle. Unplug the machine for one minute. Plug back in and raise and lower the lid six times within 12 seconds.
After resetting the inverter board, put the machine in a spin cycle and see if it runs. If not, check for a green blinking light on the inverter board. It will flash failure codes according to the picture above. If no light you probably have a blown fuse built into the neutral side of the harness on the white/red wire.
Here's the service manual ==> http://appliantology...service-manual/
Inverter motor voltage tests are page 35.
Part link to the motor/inverter ==> http://www.repaircli...er=WJRR4170G2WW
Let us know what you find on this one!
- kdog likes this
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#3
prairiestr
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Posted 08 May 2012 - 10:24 PM
Thanks for the info.
Did the reset, motor blinking 6 times, indicating "locked rotor", everything moves free
Replace motor
Customer will call back
Did the reset, motor blinking 6 times, indicating "locked rotor", everything moves free
Replace motor
Customer will call back
#4
Samurai Appliance Repair Man
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- Fermented Grand Master
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- 24,356 posts
Your Sometimes-Lucid Host
- Location: USA
- Flavorite Brew:Kirin Ichiban
Posted 09 May 2012 - 01:02 PM
Customer will call back
"Will" or "did?" Let us know!
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#5
prairiestr
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Posted 09 May 2012 - 10:07 PM
Samurai, I mean the customer will call back to O.K. the repair. $300+ to repair 
#6
Samurai Appliance Repair Man
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- Fermented Grand Master
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Your Sometimes-Lucid Host
- Location: USA
- Flavorite Brew:Kirin Ichiban
Posted 10 May 2012 - 11:15 AM
Ah yes, decision time. 
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#7
prairiestr
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Posted 21 May 2012 - 11:09 PM
Update:
Customer finally called back.
He went online and ordered the motor himself, and ...wait for it...Yes, installed it himself!!
Everything worked O.K. so I guess he thought he should at pay for the diagnoses. "Oh, and by the way, can you tell me how to fix my RV refrig,?"
Customer finally called back.
He went online and ordered the motor himself, and ...wait for it...Yes, installed it himself!!
Everything worked O.K. so I guess he thought he should at pay for the diagnoses. "Oh, and by the way, can you tell me how to fix my RV refrig,?"
#8
Samurai Appliance Repair Man
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- Fermented Grand Master
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Your Sometimes-Lucid Host
- Location: USA
- Flavorite Brew:Kirin Ichiban
Posted 22 May 2012 - 06:16 AM
Domo for the update! Wonder if he found this topic when he went online? 
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