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De-Mousifying the Control Panel in a Thermador PRSG364GD Range

thermador mouse mice control panel PRSG

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9 replies to this topic

#1 Samurai Appliance Repair Man

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Posted 26 June 2012 - 07:43 AM

This client called in with the complaint that the stove burners on her Thermador cooktop kept clicking after the burner was lit. Watch in horror and amazement as The Appliance Guru uncovers the gruesome cause for this problem. WARNING: This video contains scenes that some viewers may find disturbing. Viewer discretion advised.



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#2 Scottthewolf

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Posted 29 June 2012 - 01:48 AM

I'm shocked the customer let you make this video without being embarassed.
Scott Wolf

#3 Samurai Appliance Repair Man

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Posted 04 July 2012 - 06:07 PM

I never said she wasn't embarrassed. ;)

#4 deanfaw1

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Posted 25 August 2012 - 12:21 AM

That's Probably the sickest thing i've seen in an oven for sure. I've seen a super charred mouse carcass in the back of a Fridgidaire dryer but this takes the cake. Gross.

#5 Chat_in_FL

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Posted 26 August 2012 - 06:52 AM

I'm shocked the customer let you make this video without being embarassed.


Do you have them sign a release form? (My company asks customers to sign a release form before we can take pictures for insurance reasons, damage claims, etc...)
Also, get into some pretty nasty discussions about why this sort of thing is not covered by the warranty or extended service plans.

What's that horrible smell when I use my oven?
We, the unwilling, led by the unknowing, are doing the impossible for the ungrateful. We have done so much, for so long, with so little, we are now qualified to do anything with nothing.

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#6 RegUS_PatOff

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Posted 26 August 2012 - 07:06 AM

I would think that, normally, if there isn't any identifying info in the photos (name address, people's faces, etc)
you wouldn't need a release form.
.

one of my video productions: “Easter Seals: Walk With Me”

every day is Down Syndrome Awareness Day
"A Child Is Waiting" . Burt Lancaster . Judy Garland . 1962

RegUS_PatOff > www.youtube.com/watch?v=oPAY2LsKVEw

#7 Samurai Appliance Repair Man

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Posted 26 August 2012 - 07:46 AM

Exactly, as long as there is nothing personally identifiable in the photos or videos I don't need a release form. If someone were to try and sue, the burden is on them to prove that the photo or video was from their appliance in their home.

I've never had anyone complain when I make videos in their home, but if they were, I would tell them that making the video is a condition of my service.

Also, I do all of my work orders via email on my iPhone. I usually include with the work order a photo of the problem found and worked on. Customers almost always like to see this, and I like to have it as a record of what I did.

#8 J5

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Posted 28 August 2012 - 07:10 PM

i hate mice , up in the same league as cockroaches

have seen my fair share of them

F&P dishdrawer , tripping the power , fried mouse across the mains connecter

I went to a customer dishdrawr that i had installed and 1 year later called for F1 fault , house was new

removed bottom drawer and saw a few bits of fluff and said to the guy i think you might have had a mouse in here

so i have my head stuck in there and pull off the mains filter cover and sure enough heres the mouse , still alive and running around

I'm yelling , the customer comes in the kitchen just in time tol see the mouse run out , across the floor and under the fridge

mouse had taken a nibble from the drawer fill hose and water leaked into base

fixed up and not seen again

i do the odd drain hose or power cord that mice eat on dishwasher and often i am back within a week
to repair it again after the mouse/rat has been back

#9 richseattle56

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Posted 10 September 2012 - 09:52 PM

I wont deal with mice roaches or rats

Fermented Grand Master I bow DOWN to you.

That's Funny
I have seen my share of roaches, but not to many mice or rat. Plenty of filth.

Edited by richseattle56, 10 September 2012 - 09:55 PM.


#10 suampman

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Posted 11 September 2012 - 08:08 AM

I went into a trailer with nine pugs to work on a refrigerator. Once I got past the dogs, I opened up the back of the refrigerator and found four mice and one was caught in the condensor fan. I cleaned out the fan and condensor and removed the mice. When I left the refrigerator worked great. I got the check and jumped in my truck. As I was leaving the yard, the toothless hillbillies were all waving at me when a goat ran up and rammed my truck. Its not just a job, It is an adventure!





Also tagged with one or more of these keywords: thermador, mouse, mice, control panel, PRSG

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