9 replies to this topic

[Samurai Appliance Repair Man]

This client called in with the complaint that the stove burners on her Thermador cooktop kept clicking after the burner was lit. Watch in horror and amazement as The Appliance Guru uncovers the gruesome cause for this problem. WARNING: This video contains scenes that some viewers may find disturbing. Viewer discretion advised.



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[Scottthewolf]

I'm shocked the customer let you make this video without being embarassed.

[Samurai Appliance Repair Man]

I never said she wasn't embarrassed.

[deanfaw1]

That's Probably the sickest thing i've seen in an oven for sure. I've seen a super charred mouse carcass in the back of a Fridgidaire dryer but this takes the cake. Gross.

[Chat_in_FL]

I'm shocked the customer let you make this video without being embarassed.

Do you have them sign a release form? (My company asks customers to sign a release form before we can take pictures for insurance reasons, damage claims, etc...)
Also, get into some pretty nasty discussions about why this sort of thing is not covered by the warranty or extended service plans.

What's that horrible smell when I use my oven?

[RegUS_PatOff]

I would think that, normally, if there isn't any identifying info in the photos (name address, people's faces, etc)
you wouldn't need a release form.

[Samurai Appliance Repair Man]

Exactly, as long as there is nothing personally identifiable in the photos or videos I don't need a release form. If someone were to try and sue, the burden is on them to prove that the photo or video was from their appliance in their home.

I've never had anyone complain when I make videos in their home, but if they were, I would tell them that making the video is a condition of my service.

Also, I do all of my work orders via email on my iPhone. I usually include with the work order a photo of the problem found and worked on. Customers almost always like to see this, and I like to have it as a record of what I did.

[J5]

i hate mice , up in the same league as cockroaches

have seen my fair share of them

F&P dishdrawer , tripping the power , fried mouse across the mains connecter

I went to a customer dishdrawr that i had installed and 1 year later called for F1 fault , house was new

removed bottom drawer and saw a few bits of fluff and said to the guy i think you might have had a mouse in here

so i have my head stuck in there and pull off the mains filter cover and sure enough heres the mouse , still alive and running around

I'm yelling , the customer comes in the kitchen just in time tol see the mouse run out , across the floor and under the fridge

mouse had taken a nibble from the drawer fill hose and water leaked into base

fixed up and not seen again

i do the odd drain hose or power cord that mice eat on dishwasher and often i am back within a week
to repair it again after the mouse/rat has been back

[richseattle56]

I wont deal with mice roaches or rats

Fermented Grand Master I bow DOWN to you.

That's Funny
I have seen my share of roaches, but not to many mice or rat. Plenty of filth.

Edited by richseattle56, 10 September 2012 - 09:55 PM.

[suampman]

I went into a trailer with nine pugs to work on a refrigerator. Once I got past the dogs, I opened up the back of the refrigerator and found four mice and one was caught in the condensor fan. I cleaned out the fan and condensor and removed the mice. When I left the refrigerator worked great. I got the check and jumped in my truck. As I was leaving the yard, the toothless hillbillies were all waving at me when a goat ran up and rammed my truck. Its not just a job, It is an adventure!