5 replies to this topic

[johnstwf]

My gwl11 intermittently gets hung up in the rinse cycle, often requiring me to restart the rinse cycle. When the spin cycle completes the clothes are much wetter than they normally are. There are no error codes showing and I have verified that there are no restrictions in the drain piping, diverter valve, or pump. I also pulled the basket and verified nothing blocking from the inside. Any advice would be greatly appreciated.

[DADoESTX]

My gwl11 intermittently gets hung up in the rinse cycle, often requiring me to restart the rinse cycle.

Hung up how? Fault code? What exactly is the machine doing during these "hang-up" situations? The Rinse Cycle is a sequence of several functions (drain the wash water, spin the clothes, spray fresh water, [fill, agitate]) ... Rinse is just a generic term for the period between Wash and the Final Spin ... and a slightly different sequence occurs on Perm Press than on the other selections.

When the spin cycle completes the clothes are much wetter than they normally are.

This can be caused by the diverter not fully shifting to drain, resulting in some of the rinse water extracted from the clothes spraying back on them instead of draining out.

[johnstwf]

The machine stops when the panel is indicating rinse (left 3 LED's lit on wash progress). I did notice that there seems to be more suds than usual in the basket when it stops. Sometimes it plays the musical tone with the rinse LED flashing when it stops, sometimes not. There is no fault code. I have checked this several times. When I checked the pump and pipes I also looked at the diverter valve. It appeared to be in the drain position and clean. I don't really know what to check next. Thanks so much for any advice on how to proceed.

[DADoESTX]

Of the eight progress lights, the left 5 are wash, next two (green) are rinse, and the last is final spin.

Per numbering 1, 2, 3, 4, 5, 6, 7, 8 from left to right, which lights are lit?

What physical function is the machine attempting to perform when the problem occurs? If necessary, you should sit with it through a full cycle to confirm the progress of steps. As I explained, there are several different functions that occur when the "Rinse" progress lights are on. Rinse is not a single, discrete function unto itself. Immediately after the last Wash light passes and the first Rinse light is reached, the wash water drains. Then spin to extract the wash water, and there may be a couple brief cold water sprays during spin (at 300 RPM). If you're running the Heavy or Normal cycle, spin stops and a saturation spray occurs for a couple/few minutes (with the basket rotating at 25 RPM) to rinse the clothes. Spin revs up again to extract the water, then another saturation spray may occur. Then the final spin and Off.

The rinse sequence is different if running Delicate, Woolens, or Perm Press. Wash water drains, spin, some sprays at 300 RPM (not saturation sprays at 25 RPM), bit more spinning, stop spinning and fill (2nd rinse light), agitation for a deep rinse. The final spin light is draining the rinse water, spin, then Off.

Depending on the programming of your machine, Perm Press may be as above, or it may do two deep rinses. First rinse light is drain the wash water, then immediately refill (without spinning) for an agitated rinse. Drain, spin briefly. Then fill again for a 2nd agitated rinse. Drain the 2nd rinse water, spin, Off.

The diverter energizes to engage recirculation mode, de-energizes for drain mode. Presumably the machine was disconnected from power when you examined it. The motor control board can fail such that it continually energizes the diverter whenever the machine is connected to power ... which means it would never be able to drain. The diverter would cool and shift to drain after the machine is unplugged for a few minutes, so everything would appear to be OK upon examination. One way to check for this situation: Start a cycle (Perm Press is best), manually select Low water level. After it fills and begins agitating, press Start/Pause, Advance to the Final Spin, and press Start. Open the lid and observe that water is pumping out the drain hose and none (not even the slightest dribble) is coming from the recirculation port at the right/rear top of the tub.

There shouldn't be any suds remaining at end of a complete cycle. If so, you're overdosing the detergent,

[johnstwf]

Sorry for my inability to tell right from left. It is the right three lights that are lit when the machine stops. I will sit through the full cycle tonight and determine the function the machine is attempting to perform when the problem occurs. The diverter valve was de-energized when I checked it. I will perform the diverter valve check you described tonight as well. Thanks again for your help.

[DADoESTX]

Also try running a Perm Press cycle through to finish (doesn't matter with or without clothes) to check if the malfunction does or does not occur. Perm Press skips the EcoActive recirculation wash phase, does not make use of the diverter.

Suds remaining at the point the machine stops/malfunctions may be normal depending on how far it gets into the rinse sequence.