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jmclain

LG LMX28987ST /03 Refrigerator Freezer Drawer Problem

10 posts in this topic

We have a LG LMX28987ST and we're having a problem with the bottom powered freezer drawer.

Noticed that the ice cream was not as hard as it should be.

Discovered that the right hand side of the drawer was not sealing completely.

Took the plastic "food tray" out and saw that the right hand track was misaligned in relation to the left hand track (plastic gears running on molded plastic track).

Thinking that something that gotten frozen on one of these tracks and caused a gear to slip I steam cleaned the tracks and gears *** I think this was a mistake !!

Somehow got the drawer realigned; put the big "food tray" back in and it worked fine for a few hours.

Fast forward to bedtime and a desire for a fruit bar or two (it's was in the low hundreds yesterday) and the drawer would not open. A couple big old tugs finally got the drawer moving but it jammed gain.

Long story short I finally got the drawer closed, now I'm looking for some knowledgeable input before I touch it again.

Any thoughts?

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Need appliance parts? Call 877-803-7957 now!

3-24 HOW TO REMOVE AND REINSTALL THE PULLOUT DRAWER

3-24-1 Follow Steps to Remove

Step 1) Open the freezer door. Step 2) Remove the lower basket.

Step 3) Remove the two screws from the guide rails

(one from each side).

Step 4) Lift the freezer door up to unhook it from the rail

support and remove.

Pull both rails to full extension.

Step 5) First: Remove the gear from the left side first by releasing the tab behind the gear, place a screwdriver between the

Gear and the tab and pull up on the gear.

Second: Remove the center rail.

Third: Remove the gear from the right side by following the same steps for the left side.

NOTE: THIS TAB MUST BE PUSHED IN TO RELEASE THE GEAR.

Pull the Tab from the Motor.

- 22 -

3-24-2 Follow Steps to Reinstall

Step 1) Reinstall the right side gear into the clip.

Step 2) Insert the rail into the right side gear. Gears do not

need to be perpendicular to each other.

Step 3) Insert the rail into the left side gear, and insert the

gear into the clip.

Step 4) The rail system will align itself by pushing the rails

all the way into the freezer section.

Pull the rails back out to full extension.

Step 5) Reinstall the freezer door by inserting the rail tabs

into the guide rail.

Step 6) Reinstall the two screws into the guide rails

(one from each side).

Step 7) Reinstall the lower basket, and close the freezer

door.

It seems that the gears on each side may be mis-alligned. Sometimes you can just force them to line up.

Edited by richseattle56

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Well, I tried. Unfortunatly I was unable to get the (bottom) drawer out. It stops about 1/3 of the way out with what feels like a mechanical jam that I do not have the strength - even if I thought it was a good idea - to break through.

If I could get the plastic "bar" out that divides the upper and lower drawers out I could pull the liner from the bottom drawer and see what's jamming it; however, getting that bar out takes more that just removing the two screws in the front. I don't want to break it!

Any ideas?

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Heres a picture. The "X" shows were the jam is; the "O"s (such as they are) are the screws I took out when trying to remove the section between the upper and lower freezer drawers. Note the drawer won't open enough for me to remove the liner and see what the jam is all about.

fridge1.jpg

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In the picture I can see that your cams on the upper drawer are not even the right side is farther in then the left. In the service manual it says that if you push the door all the way in it should even out the cams.

Edited by richseattle56

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Thanks richseattle56,

My current problem is not the upper drawer but the bottom drawer. It's jammed and I can not pull it out any farther than is displayed in the picture. There is a mechanical jam on the right track. I need to know how to remove that separator bar between the upper and lower drawers so I can remove the tray from the bottom drawer and see what the jam is.

Any idea how to remove that member between the drawer? It's more than those two screws that I have circled in the picture - or at least I think it takes more than that, I don't to force (read break) it by banging on it too hard.

Anyone?

Thanks !

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Do the gears on that door look even? You could also try to push the drawer all the way in, force it if you have to the manual says that will even out the tracks.

Edited by richseattle56

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Thanks richseattle56,

Can't see the gears on the bottom drawer because I can't remove the bottom tray to look at them because the bottom drawer can not be opened wide enough ! I have forced the drawer all the way closed - which appears to have aligned the gears - but I can now only open the drawer 1/3 of the way, there is some sort of mechanical jam THAT WILL NOT allow the drawer to be opened more than 1/3 of the way.

I would like to remove the bar that seaparates the two drawers in the front but do not know how to do this. If I can remove the bar then I can pull out the bottom tray after removing the top drawer. This would allow me to see what is jamming the bottom drawer.

Does the manual say how to remove that bar (whatever its called) that separates the two drawers?

Thanks

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It is in step five of the instructions I sent you on a earlier post.

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