Need appliance parts? Call 877-803-7957 now or use the parts search box:

Parts Search

Learn appliance repair at online the Master Samurai Tech Academy.  Learn more.  Earn more.

FAQs | Repair Videos | Academy | Newsletter | Podcast | Contact

NCARepair

Kenmore washer 110.28032701 spin basket will not float,binds.

13 posts in this topic

Machine gives an OL code during wash. Found spin basket binding on drive shaft and not floating up to allow agititator to move freely. I was able to free it up but it still occasionally sticks. I am going to order a spin basket. Does anybody have experience with this problem? Should ii also order the shaft kit?

Share this post


Link to post
Share on other sites

Need appliance parts? Call 877-803-7957 now!

You will find the shaft is rusted, and yes you should install the kit. Actually, you probably don't need the basket, just clean it up real good when you have it out.

Share this post


Link to post
Share on other sites

Thanks. I will review the pinned thread on this and order the kit and tool. Figure about an hour on this job?

Share this post


Link to post
Share on other sites

Installed bearing and shaft kit. Machine works well. Took about 1 hour. Thanks for the help.

Share this post


Link to post
Share on other sites

Ouch, $68 for the tool. I'd have to pass some of that on to the customer, not something I usually do, but in cases where I'm not likely to need it again for...? I dunno, could be a day, could be a year.

Share this post


Link to post
Share on other sites

Well of course you pass it on to the customer. All expenses are. Buy the tool, these will be good money makers. There are a bunch of these machines out there.

Share this post


Link to post
Share on other sites

If you pass the cost of the tool to the customer, shouldn't the customer get to keep the tool? I had some new tires balanced last week. I'm glad the shop didn't charge me for the balancing machine. :ermm:

Share this post


Link to post
Share on other sites

The cost for new tools, training/continuing education, insurance, retirement/disability planning, etc., should all be built into your pricing structure. If you're using the Blue Book, it does this for you. If you're charging unrealistically low rates and depending on your wife's job for health insurance, you're running a hobby, not a business.

Share this post


Link to post
Share on other sites

Name for me one successful business that does not pass on all costs of doing business? If you are not then you are subsidizing that customer, you may as well get your checkbook out and write them a check.

Share this post


Link to post
Share on other sites

I think the question may have been, what percentage of the price of each special tool,

do you add to each required job .. ?

Share this post


Link to post
Share on other sites

I don't know about percentage but I know I'm charging enough on each job that I can acquire special tools and test equipment as needed. For example, I work on a lot of Dacor ranges. At some point, I needed to buy the Dacor-recommended Fluke 52 dual channel temperature meter at $260. I didn't directly pass that on to the customer for that job but that particular job went out at over $1,200. My average Dacor repair is $875. Most of that cost is in the technician skill fee. The cost of special test instruments, like the Fluke 52, are figured into the skill fee codes used in the Blue Book pricing. So each time that instrument is used, the customer pays something for it. Like when you go to the dentist and he charges you for the use of the x-ray machine. And the capital expense for tools and test instruments are tax-deductible. :)

Share this post


Link to post
Share on other sites

I take a small percentage of each revenue received & set it aside for purchasing tools/equipment I need/desire to make my job more efficient/easier. Sometimes I just purchase cause I have to have it to do the job. I needed the Samurai Appliance Repair Academy for both reasons. So I purchased a subscription. :thumbsup:

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now