erc's, mcu's, ccu's???!
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What are the odds?
Started by certified tech group 51, Sep 13 2012 11:15 PM
25 replies to this topic
#21
telefunkenu47
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- Sublime Master of Appliantology
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- 325 posts
Kohai
Posted 06 October 2012 - 03:34 PM
Even root canal is easy...if you're a dentist...
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#22
Samurai Appliance Repair Man
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- Fermented Grand Master
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- 24,677 posts
Your Sometimes-Lucid Host
- Location: USA
- Flavorite Brew:Kirin Ichiban
Posted 06 October 2012 - 03:54 PM
Yep, the whole banana. I use this as a discretionary deal sweetener to close the sale rather than as an automatic policy. So, if a machine is in bad shape or obviously misused or the customer is a Neanderthal, I would not offer the Total Appliance Coverage deal. But, in many cases, this has made the difference between doing a repair or just walking away with the service call fee. So far, out of hundreds of these arrangements, I've had to buy an ERC and a defrost heater. Big deal. If you're charging by the flat rate book, you can easily absorb that. And the word of mouth referrals I get-- you just can't buy that kind of advertising!
- kdog likes this
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#23
telefunkenu47
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- Sublime Master of Appliantology
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- 325 posts
Kohai
Posted 06 October 2012 - 05:08 PM
Paradigm shift
Even root canal is easy...if you're a dentist...
#24
Patricio
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- Chief Appliantologist
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- 501 posts
Senpai
- Location: USA
- Flavorite Brew:Most anything wet excluding DR. Pepper
Posted 06 October 2012 - 07:36 PM
I compared some of the repairs I have done with the OBB, Most of my pricing was pretty close, But some of the repairs were way off, I did not charge enough. And some of the OBB prices...it hain't happening in neiborhood. I don't know if I could handle a years warrenty, So close to the ocean air.
IgonFishn & Tight Lines
#25
Patricio
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- Chief Appliantologist
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- 501 posts
Senpai
- Location: USA
- Flavorite Brew:Most anything wet excluding DR. Pepper
Posted 07 October 2012 - 08:30 PM
Man yo got BIG we-vols. Have yet to experience a callback, but, a years worth? You must have a lot of business to afford that chance. I replaced a couple of high dollar boards that I think failed because of electric spikes. The electric storms we get down here along the coast can get pretty wicked. I recommend to everybody to get them small surge boards for the electronic appliances, 'cause you never know. Stories I can tell about lighting strikes I've experienced, yes your hair stands on end. Big Kahunas Samurai, Big.
I could handle the labor-service bit, the price of parts not so good. But I like what you are saying.
Patricio
I could handle the labor-service bit, the price of parts not so good. But I like what you are saying.
Patricio
IgonFishn & Tight Lines
#26
DurhamAppliance
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- Grand Master Funk
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- 1,893 posts
Sho' Nuff Chozin
- Location: USA
- Flavorite Brew:Bells Two Hearted
Posted 10 December 2012 - 04:25 PM
with regards to giving a discount and customer expecting the same pricing for future repairs : simply charge the customer full price for the first repair then add a line on the invoice called "one time discount" subtracting the amount from your full price. Customer will then know two things 1) the value of your service/his discount and 2) it aint gonna happen again. You can always hide behind "corporate policy."
- Samurai Appliance Repair Man and kdog like this
Appliantology is, however appliances are not, an exact science for I know there are a few refrigerators that actually hate me.
The simplest explanation is most likely the correct and least expensive one, unless it's your compressor or motherboard" Occam as an appliantologist
"When you have eliminated all the impossible, whatever remains, however implausible, must be the logic truth; unless it's your compressor or motherboard." Mr. Spock as an appliantologist
"I think, therefore I have no earthly idea why this thing is not working...I got nothin'...". Rumored to have been uttered by a frustrated Descartes while diagnosing his GE Profile.
The simplest explanation is most likely the correct and least expensive one, unless it's your compressor or motherboard" Occam as an appliantologist
"When you have eliminated all the impossible, whatever remains, however implausible, must be the logic truth; unless it's your compressor or motherboard." Mr. Spock as an appliantologist
"I think, therefore I have no earthly idea why this thing is not working...I got nothin'...". Rumored to have been uttered by a frustrated Descartes while diagnosing his GE Profile.
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