Kenmore 417.94812301 Complaints
Posted 23 September 2012 - 01:15 PM
Got a rental house with a Kenmore Stackable Laundry and the tenant has expressed gentle dissatisfaction that their clothes are not getting clean. Their claim is that there's insufficient agitation or that their laundry generally still has stains and/or residue on it after washing.
Finally got there to run the machine through a cycle and at first glance it appears to be working as it should. Fills fine (both hot and cold are running fine). Spoofed the lid switch and put my hand on the agitator and I can slow it down a little but not stop it from twisting. Empties just fine (saw some posts here that that said a blocked drain can cause gunk problems) and spins great. In general everything seems to be working perfectly.
I guess I'll open it up to confirm that there's no blockages in the draining path. Anyone got any other ideas?
Posted 23 September 2012 - 01:43 PM
Edited by Randini, 23 September 2012 - 01:43 PM.
Posted 23 September 2012 - 07:39 PM
Posted 24 September 2012 - 05:23 AM
Good chance you are going to find that the spin basket will spin freely in both directions, if that is the case you would need to replace the transmission to fix the problem, (makes for very poor agitation when basket moves in both directions freely along with the clothes).
Willie's Budget Appliance Repair
Eureka, CA 95501
Posted 24 September 2012 - 11:43 PM
Put a medium load of actual clothing in and am running a load now with the lid open (bamboo skewer holds the lid switch down).
The basket is definitely only going one way. The agitator is eventually turning but often losing almost or as much ground as it gains on each twist. Overall it's going around, however.
The laundry is swirling pretty rapidly around the basket and I can see clear "convection" (probably not the proper appliantology term, the clothes are churning top to bottom in a big toroidal/donut pattern).
This all looks pretty much like it should to me. Or should the agitator not be losing any ground?
Does this help?
Posted 25 September 2012 - 12:12 AM
Need a whole new agitator or a cam repair kit?
Also noticed that even on warm settings it fills with cold water. Turned down the cold faucet until warm felt warm. The supply pipes are the last bit of galvanized in the house and I suspect the hot side has limited flow. It'll fill slower now but I'm not ready to tear pipes out.
Posted 25 September 2012 - 12:23 AM
I don't see a agitator cam/repair kit for this exact model number, can anyone point me to the right part number?
Posted 25 September 2012 - 12:24 AM
You need to replace the whole agitator, a cam repair kit is not available for this washer.
Most washer manufacturers have changed the water inlet valves to 60 percent cold fill, 40 percent hot fill to save energy. Older washers had 50 percent cold 50 percent hot fill.
Posted 04 October 2012 - 09:55 AM
Sure enough, if I tried to spin the top half backward it slipped and with a nasty ratcheting noise. Took it out and put the old one back in and put the new one back in the box.
Thinking the part was defective, called the source this morning and in the course of explaining the situation tried to make it make that ratcheting noise again for them to hear. And now the thing works right: can't make it rotate backwards at all.
A closer look into the top of the thing clarifies a few things. First, why they don't sell a cam repair kit for this one. Instead of three swiveling "dogs" it has three tracks of diminishing radius that force three doowickeys (technical term) between the surfaces of the inner and outer agitator (lower and upper). No easy way to rebuild that.
Second, the only difference between last night and this morning is that the unit is dry now. And I'm betting if those tracks and doowickeys were wet they could be convinced to slip. Is it a reasonable guess that in reassembling the beast I failed to seat the cap/seal properly and water got in there?
OK, I might have just proved it. Got it wet and now it slips.
Anyone else seen this situation? Any confirmation before I put it back in?
Posted 05 October 2012 - 06:39 AM
Try for a replacement and hope it's better!!!!!
Willie's Budget Appliance Repair
Eureka, CA 95501
Posted 05 October 2012 - 11:14 PM
Posted 05 October 2012 - 11:22 PM
Shipping Bolt # 37
. Just humor an old searsie and look at the center of the base and teel me that the shipping bolt isnt still in the hole. standing by ..
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Posted 06 October 2012 - 09:20 AM
Will probably be Monday might before I get back to the rental but I'll let you know about the shipping bolt.
Posted 23 October 2012 - 11:59 AM
Have had good recommendations for a local pro, will call him in to troubleshoot. Frankly, I'm not convinced there's anything wrong with the damned thing.
Will keep you posted.
Posted 23 October 2012 - 01:17 PM
Will check this and let you know.
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