Posted 08 October 2012 - 07:45 PM
I went back and checked this washer again. The customer says it has been stopping during the cycle and she has to press "start" to get it to go again. She also says that; sometimes, she has to press the button two or three times to get it to restart. I had her put the washer through two cycles with clothes in it. It did not stop during either cycle. The only thing I noticed was excessive vibration during the final spin. During both loads, the machine detected out of balance conditions and had to redistribute the load three to four times each before the out of balance condition was resolved and the washer reached top RPM. I recommended that the customer place a piece of 3/4" plywood under it to better stabilize it. My question is, could the out of balance problem be causing the machine to stop and require manual restart to complete the cylce or should I be looking elsewhere?